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Pennsylvania Lottery / PA Lottery Customer Service Phone, Email, Contacts

Pennsylvania Lottery / PA Lottery
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www.palottery.state.pa.us

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Pennsylvania Lottery / PA Lottery Complaints 96

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12:52 pm EDT

Pennsylvania Lottery / PA Lottery pa lottery millionaire drawing

My 80 year old mom won this in January and was told the check would arrive in 3 or 4 weeks. The check took 5 weeks and her first name was misspelled. They said they would resend the check and after over 30 more days said it got lost in the mail. We are now going to the local news station for help. We want the interest that we did not earn as well. The lottery is giving is the run around on a million dollar winning ticket. It's supposed to benefit seniors and instead makes them wait for weeks and months wondering if the check will ever come.

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12:41 pm EST

Pennsylvania Lottery / PA Lottery payput at souders... next to lottery office

they scanned tix 2 times so i was forced to wait an hr for owner to come and cash tix. would not let me take tix to a other place.they said i either had to come back in a hour or wait. i had to wait cause i live an hr away. this retailer should not be able to sell lottery tix amd trap a person into having wait for money. personel here are incompitent as well as owner

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8:39 pm EDT

Pennsylvania Lottery / PA Lottery scratch off tickets pa lottery

Can someone please explain to me how I can have 1 winner out of 20 $5 crosswords and 2 winners out of 25 $3 crosswords? I understand how odds work, but this is freaking ridiculous. How about improving odds and getting rid of those stupid commercials? I have been a loyal lottery player for over 10 years spending several thousand dollars a year. I don't mind losing, but ripping me off is another thing. I can find new ways to spend gambling money if this doesn't improve.

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Joe Borrajo
US
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Feb 18, 2023 4:21 pm EST

I travel for work and Pennsylvania is by far the absolute worst State for buying scratch off tickets! Every person I talk to says the same thing and it is actually getting worse! Not to mention, where does the money go? Do some research like I did and you will be extremely grateful and probably stop giving that crooked State your hard earned money! All State lotteries are not designed to hand out cash, we all know and understand that... Pennsylvania, however literally leaves you feeling like you better not drop the soap, if you know what I mean!

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Tommy412
US
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Jun 15, 2022 4:22 pm EDT

My wife and I just yesterday purchased 20 $3 bolt bucks tickets and won 6$

How is this legal or ANYWHERE WITHIN THE ODDS?

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Frank Pirrone
US
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Jan 02, 2022 11:28 am EST

The 5 dollar crossword tickets have changed . You can't win unless you buy at least 10 tickets now, and it's usually 5 bucks . They changed the odds right before Christmas. I have stacks of tickets and can prove that the tickets are different now . The patterns have changed and the odds are a balls faced lie . Why doesn't someone file a class action suit . I'm in .

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nate02
US
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Feb 14, 2019 9:59 am EST

Stop playing scratch off tix. The top prize on a $5 scratch ticket, for example is $100k and there are only 10 prizes available. The odds that the winning ticket is in your favorite outlet is extremely low as there are thousands of outlets in the state. You are better off buying a 5 digits number and for $2 bet you can win the same $100k with better odds

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sjcumberledge
US
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Jan 01, 2019 6:37 am EST

I have spent a lot of money buying scratch off tickets, and rarely win on number 059 on the $5 and $10 tickets. So when I see that the retailer is selling near the end of the book, I will not buy them.

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bollim
US
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Sep 03, 2018 2:27 pm EDT
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I have been playing the crossword scratch off for years ans was very excited about the new one Cashtastic., unfortunately, this one is a dud. I had bought a total of $50, at one point, only to receive 0ne $5 winner. I had asked a few sellers if they were cashing out any winners, and they replied "N0" and also they are hearing many complaints about this ticket' What is going on!

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matthew cubberley
US
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May 21, 2018 1:27 am EDT

Why cant i check tickets with my android phone anymore? Use to be able to... Now only on apple what the crap?

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10:48 am EDT

Pennsylvania Lottery / PA Lottery wild ball

I have a problem with the wild ball

I think the wild ball isnt wild at all = its very misleading the public

I thought wild ball number can replace any number that came out on the lottery (Day/night) numbers.

Ex: I played 2360 (Evening of sept. 30th) with the wild ball.

The number came out 6321 - (Wild ball 2)

I thought I won. But they say I did not. Im confused? And so are a lot of people. Wild should mean it can change to anything, but thats not the case I see.
My opinion and a lot of other peoples are you need to change the name to (Facticious wild) meaning not wild ficticious = you cannot call a number wild and change the rules of the word wild. Its very misleading, the lottery has made its own interpretation of wild = not the dictionary version. N
The public does not like this version of wild. Please give it another name or either discontinue the wild balls. Fake...

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Quick69
US
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Jul 01, 2018 11:25 am EDT

New Jersey calls it----Fireball----
Pennsylvania should call it----Extraball---

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8:21 am EDT
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Pennsylvania Lottery / PA Lottery lottery in general

Hi so I know what you pay out In scratch offs and it's sad how you can make as much money as you want but at the same time rob us. You have 9 losing 20 dollar tickets In a row! That's making people like myself sick. I don't need to hear about 1800 gamble. You should Atleast give out more tickets to win your money back. Now my main concern is I have a buddy who tells me parx casino has all there machines rigged. So I'm sure the PA lottery knows exactly which numbers that haven't been played on the powerball and every other game. Every time there's a big winner it's in the middle of know where. My question is do you pick out of a hat for the location of the winner or what is it? Because it's rediculois. I'm sure you don't have these answers but maybe you can ask the boss. And don't tell me everyone's odds are the same that's BS.

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5:47 am EDT

Pennsylvania Lottery / PA Lottery lottery machine shorting winnings

My husband bought me a $1 scratch off ticket, in order to win you need 3 like amounts. I got 3 $10, I went to cash it in and the machine only registered a winning of $9. It was at Gas N Go located at 301 Euclid Ave Canonsburg PA 15317. It happened a few months back but with cashibg in multiple tickets and was harder to tell. I just feel as if they do it daily how much do they scam off people or is the machine malfunctioning.

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3:43 pm EDT

Pennsylvania Lottery / PA Lottery gambling machines

I put 400 in the machine last night and I come back to play today and the guy working at the Charleroi sunco was playing the machine while working. 4:15pm was the time. July 13th. They know the machines have to pay out a percentage and can see no one was paid so they played. That's cheating and I want my money back! Please review their security cameras and you will see. This definitely has to be illegal.

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Update by Mike Sezawich
Jul 13, 2017 3:44 pm EDT

227 fallowfield Ave Charleroi pa 15022 is my adress I would like my money back cause I feel I have been cheated.

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2:36 pm EDT
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Pennsylvania Lottery / PA Lottery hot number $5.00 ticket

On sunday july 2nd I bought a hot number ticket at the lottery news &tobacco store in hopewell shopping center, I had checked my ticket it said I won $500. I told the guy at the counter I won that amount he ask which ticket I hit on, but when I turned it in he said I lost, I know he switched tickets on me because the numbers were different. The persons name is pat. Makes me sick to think he ripped me off.

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6:16 pm EDT

Pennsylvania Lottery / PA Lottery landhope farms in kennett square pennsylvania 19348

I was there and had a spanish family in front of me while the mother was off to the side scratching off tickets her two children which couldn't of been older then 10 and 5 y/o are taking money out and putting it into the machine and playing tickets while the mother stood there and allowed this to happen and worse landhope allowed this to happen while saying nothing and doing nothing. Other customers were thinking and saying the same thing that i was and find this type of behavior unacceptable and irresponsible this occured on the 7th of may at sometime between 6:00 and 7:00 sorry for my grammar and punctuation i'm a little upset by this while having to wait in line behind 2 young children for a service that requires you to be 18 and older

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2:27 am EDT

Pennsylvania Lottery / PA Lottery retail lottery fraud

On April 7th I went to Sunoco on 46th and Walnut in Philadelphia o play my usual Cash5 and Pick6 lottos. I bought a Piggy Bank Bucks Fast Play. I bought 2 no luck I bought a 3rd one which was a free ticket the cashier looked at the free ticket that printed then proceeded to act like something was wrong with the machine. She then stapled 2 tickets together and printed another. Now when I go to the 7-11 on 42nd and Walnut they print it don't even look and the paper that prints if I win a couole of dollars is not the same size as the Fast Play slip. This occurred between 6:40pm and 6:50pm

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4:28 am EST

Pennsylvania Lottery / PA Lottery pick 2 lottery with wild ball

I have written to several organization because the Pick 2 with the Wild Ball appears to be a scam. The advertising states that their will be more winners but when you view the statistics of each drawing, there are less than 140 winners Statewide for the day and/or evening drawing. There are more than 300 retailers in PA with at least a thousand players and only 140 winners with the wild ball is absurd. If the pick 2 winning is 26, wild ball 8. The PA lottery should payout money for the following: 26, 86 and 28. If your number is 27 with a wild ball, then the lottery should payout for 27, 87 and 28 but after you scan your ticket at the terminal machine states that you are a non-winner. This is potentially fraud. There are less winners with the wild ball play, not more. The are taking the extra bet but not paying out. I have written to PA lottery office via email and they never responded. Please help unsuspecting players.

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Jacki wiley
US
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Feb 14, 2019 10:06 pm EST

I agree it's a complete scam the winning number on 2/14/2019 was 029 wildball was 2 i played 970 with the wildball now the wildball should have canceled out my 7 and been replaced with the number 2 wildball but it didnt it showed up as a loser I also played 980 wty the wildball same thing showed up as a loser now on there website it say a box hit with the wildball is a 36 dollar winner so I'm not understanding you these number weren't winners nnomt day before(2/13/2019) the number was 291 wildball was 9 I played 992 and I won the number 9 wildball canceled out my number 1 and was replaced with the number 9 wild now can someone please explain to me what the difference is between the way I played on the 13th that l won and why I didnt win on the 14th because it's not making any sense to me I think I might go to lottery head quarters and argue with them a bit because this is not the first time this has happened to me but before I was new to the lottery and didnt know no better now I'm starting to get to know the lottery a bit and I'm pretty sure both my numbers (970 & 980 with thr wild ball) should both be winners

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7:59 am EST

Pennsylvania Lottery / PA Lottery mega payout

I had 2 + the mega and only collected A dollar? I know the kid rips people off so it was my turn. It's the 7-11 on Rte 1 in Penndel, PA. The owners sin is the one who does it. Thinks he's slick. Maybe it's because he just had a kid and has too much debt. But I'm done buying my lottery. Not when this stuff happens. Can't trust and it's a big woop tee do for the state to enforce. They don't care either. PA lottery is in the dump.

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10:18 pm EST
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Pennsylvania Lottery / PA Lottery advertising

The Pa lottery commercial "happy holidays Rita" has become more and more of an annoyance over the years. I wouldn't doubt if the majority of the people in the commercial are not alive anymore. This commercial has been airing every year since before my high school senior grandson was born. I turn the channel or mute the broadcast. i assure you I am not the only who has this feeling. I have been at gatherings where the sound was muted with no encouragement from me. Your beating a dead horse with this advertising. I know this is the wrong venue for this expression, but there are few options on the internet.

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8:25 pm EST
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Pennsylvania Lottery / PA Lottery Ripoff

Friends of mine are big lottery players. One friend played the new Monopoly Jackpot game, he played the whole book. The monopoly is a $5.00 ticket and $300.00 for the whole book, the highest prize in that whole book was $25.00. Another friend played the Win Win game. The ticket is $10.00 and $600.00 for the whole book the highest prize he hit that book was $50.00. I registered all those losing tickets from the monopoly game for the second chance drawing I had 50 or 60 tickets I didn't get not one cash prize from all those tickets I registered. The PA lottery was notified of this and they said that is why it's called gambling. My friends are pretty mad so they started going to New York and New Jersey to gamble.

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Ed sc
US
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Nov 30, 2024 7:10 am EST

They brag about how the pa lottery benefits senior citizens- well, the last year my 92 year mother was alive she was ecstatic that she received $375 from the pa. lottery for property tax rebate. I did not have the heart to reminder that she spent over $1600 on worthless lottery tickets that year! Tha pa. lottery is no different than any other pa. Government agency- corrupted and filled with lawyer to make scams legal for the government.

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Taneesha Brown
US
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Oct 21, 2023 11:33 am EDT

I agree. PA Lottery is the biggest scam out here. They like to warn residents to not trust foreigners about lottery winnings but we supposed to trust them? Literally played every type of game ticket second chance drawings and never ever won more than 500. I have spent 100x that overall and that's all I can say I have won in return. They're liars scammers and manipulators. All jackpot winners seem to be in the same county or similar names. It has taken years to realize but they have definitely loss a loyal player. Odds dont add up. Not getting another dime from me.

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Lord of Grange
US
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Jan 06, 2023 7:22 pm EST

Stop playing bait I mean state lotteries that pay in fake I mean fiat money

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Matt Fleisher
US
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Dec 15, 2022 6:44 pm EST

I suspect that the lottery is crooked I really do however as far as the odds if you buy nine tickets in a game that says 1 In 9 tickets is a winner that does not mean that if you buy nine tickets you will win they go off of that average on how many tickets there are in existence and how many winners there are in all of the tickets combined as far as the second chance I feel you on that I probably put one time on the Willy Wonka tickets probably about 2000 or so did not win now that certainly is not proof that anything is rigged there are definitely winners but I wonder if there are really as many winners as they say I feel like there are too many people that are paid off to even investigate and I think the problem is how would you even prove it I think one thing that is not even close to a focus with our government is scams and cons I don’t think the one per centers and that’s including our state and our federal Government officials really give a care. Not to mention that I’m sure a lot of them are paid off as well I know ranting and raving about this and complaining all it sounds like is that you are a sore loser or you’re just crazy so they know it I really don’t think there’s anything we will ever be able to do about it every time I scratch a losing ticket I get pissed off thinking how much of a scam this is. I must be crazy because I still keep playing

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Taneesha Brown
US
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May 10, 2023 5:30 pm EDT
Replying to comment of Matt Fleisher

I totally agree with your logic behind PA lottery. Although we know they track this huge jackpot tickets. I look at the winners on their page and its always a county in no mans land. Even more strange the winners names always repeat for these huge jackpots. I even have watched a man in an Acme going to every machine they had and bought same tickets. Puzzling. Seems like he knew something everybody else didnt. Its definitely a scam and I dont believe any real winners are average working people trying their luck. People who are winning bigggggggggg seem to be told where that ticket is. If I'm lying I'm flying. Curious to know what would happen if every single person stopped playing how many winners would miraculously come about. It's time to take our money back people!

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REALLymadPlayer
Blairsville, US
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Oct 09, 2022 9:09 am EDT
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I used to be an avid winner. Not great amounts but maybe break even or get ahead some. Now they have this one ticket that onlymgove out 50, 100, or 500 dollar winners with odds being 1 in 9 change of winning. I've bought over 20 tickets and have not won 1 time on this ticket. I will never buy this ticket again for it seems like a scam. Further more why woukd you make a ticket that with a bonus feature that doesn't pay out. For instance I purchased a ticket that the first thing I scratched off was the bonus. Low and behold I got the bonus thinking oh awesome I got a winner. WRONG! Even thou I won the bonus the ticket was still a loser. I mean come on. That's a scam in itself. Most people never get the bonus on a ticket but when you do it's still a loser. The current governor who we all know and love LMAO, will NOT be missed.

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I'm nobody
Greensburg, US
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Sep 21, 2022 7:27 pm EDT
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Been playing the cash 5 for years and I play the same 5 numbers daily. Since they raised it to $2 a day I rarely get 2 numbers to match? I use to hit 2 numbers even 3 numbers monthly? I've hit 4 numbers 3 times over the years? I didn't mind playing it because I figured that's $365 a year! Now I'm spending $730 a year and I'm not even getting 2 numbers to match! I'm not stupid and don't have hundreds of money to waist on the lottery but like I said since it's $2 a day now I don't win anything! How can I win on average $20 plus a month for 10 plus years and now I win $4 to $8 a month since its $2 that's why I feel it's fixed! I'm still playing it but giving up because of the results I'm getting now since it's $2 a day!

Think I'd have better luck at a casino than the lottery!

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Buckyd
Stroudsburg, US
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Apr 03, 2023 7:55 pm EDT
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Replying to comment of I'm nobody

I’ve been playing the match 6 since it came out and like you I never won big but would win a couple of bucks a week , maybe 30 dollars a few times a year . Then when the pandemic hit those winnings dropped off to about nothing . I thought they added numbers to the game but the lottery says no . Something changed !

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Royalrose
NEW KENSINGTON, US
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Sep 19, 2023 12:10 am EDT
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Replying to comment of I'm nobody

I have been playing the same cash 5 numbers since 1984. Hit a few small amounts. PA Lottery knows that those who play the same numbers for a very long period are bound to come up. So, they added more numbers which basically takes the odds of those 5 numbers way back down, and then raised the price to $2.00. Scamming the people. Sad.

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No More PA Lottery
US
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Jul 27, 2022 4:43 pm EDT

Don't play the PA Lottery. There is just too many complaints about people not being paid, or the PA Lottery saying that the rules were different from what you understood, and you didn't win like you thought you did... Why isn't there someone at the Lottery who can explain the rules properly on the ticket, or on the website ? Are they all illiterate ? I think so... Has anyone seen who works there ? Yeah, that's the problem...

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No More PA Lottery
US
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Jul 27, 2022 4:32 pm EDT

When you go on the second chance website, you can enter a ticket, but it doesn't show what you can win. It says "this is what you can win", but nothing is listed !

This is a Pennsylvania business, and they don't have someone who can enter info onto their website ? And they want people to buy their product ! Terrible ! I will not be buying any more tickets from them ! They are basically cheaters ! Why would anyone want to buy their product ?

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Royalrose
NEW KENSINGTON, US
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Sep 19, 2023 12:12 am EDT
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Replying to comment of No More PA Lottery

I just read it and close it...SECOND CHANCE MY BEHIND.

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Heatherkay
Hershey, US
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Apr 28, 2022 11:17 am EDT
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I hadvrecently won $350 in an online drawing. I requested a total of $340 in withdrawals. After waiting 2 weeks for my money, a risk analyst emailed me claiming that there was "a problem" and they couldn't send my money, but they would try again. Within 24 hours, I had my money, so I thought nothing of it.

Today, I get an email from that same risk analyst (Stephanie H) claiming that they had paid me $340 twice and demanding I repay them $340 immediately. Problem is, I only received payment once and have the emails and bank statement to prove it. Another problem is that I'm waiting on another $175 payout from the PA Lottery. At this time, they refuse to respond to my proof and blocked access to my online account. I don't appreciate being treated like a thing when I didn't even get paid twice, as they claim. And they are bring the thieves by withholding my latest prize.

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Tioga County whiner
US
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Apr 25, 2022 3:33 pm EDT

I was told by a lottery retailer that it was “PA law that all books of tickets must have at least the amount sold in winners inside, cannot be a loss.” IE: 600 book must have 600 in winners minimum 😂 YEAH RIGHT. I’ve seen plenty scratch whole book at a loss. GAMBLING is what it is!

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Kita A
US
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May 02, 2022 10:40 am EDT
Replying to comment of Tioga County whiner

That is 100% false. I used to frequently buy books of $10, $20, and $30 tickets and I’ve never broke even. I only bought 1 book of $30 tickets and can’t remember the loss, but the $10 and $20 books (both $600) were all $260 losses. Every single book was $340 in winners.

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2:19 am EST
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Pennsylvania Lottery / PA Lottery quinto

Why is it that when playing Quinto your dollar box is only good for five digits and not four digits.I think the dollar box should also be good for the other winning combinations not just the five digits. I played Quinto today and got all four of five numbers in a box and didnt win CRAP ! I think the dollar box should be for the five, four, three and two digits in the Quinto.Its a bit of a rip off to me.

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Paul the clerk at this location blew me off because he couldn't OR didn't know the password to enter for the lottery machines. He tried and tried and then said: 'I refuse to call the manager this early in the morning 6 am to wake him about lottery. The gas is more important.' I have been a frequent customer there for almost two years now and have gone there...

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Overview of Pennsylvania Lottery / PA Lottery complaint handling

Pennsylvania Lottery / PA Lottery reviews first appeared on Complaints Board on Nov 14, 2010. The latest review Delayed winnings and poor communication from Pennsylvania Lottery was posted on May 15, 2024. The latest complaint Pay out on draw games was resolved on Sep 18, 2023. Pennsylvania Lottery / PA Lottery has an average consumer rating of 1 stars from 96 reviews. Pennsylvania Lottery / PA Lottery has resolved 6 complaints.
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  1. Pennsylvania Lottery / PA Lottery Contacts

  2. Pennsylvania Lottery / PA Lottery phone numbers
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    +1 (412) 770-2760
    +1 (412) 770-2760
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    Pittsburgh Office
    +1 (814) 835-2423
    +1 (814) 835-2423
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    Erie Office
    +1 (610) 807-3319
    +1 (610) 807-3319
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    Lehigh Valley Office
    More phone numbers
  3. Pennsylvania Lottery / PA Lottery emails
  4. Pennsylvania Lottery / PA Lottery address
    Middletown, Pennsylvania, 17057, United States
  5. Pennsylvania Lottery / PA Lottery social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
  7. View all Pennsylvania Lottery / PA Lottery contacts
Pennsylvania Lottery / PA Lottery Category
Pennsylvania Lottery / PA Lottery is ranked 60 among 86 companies in the Gambling category

Most discussed Pennsylvania Lottery / PA Lottery complaints

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