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outsurance / billing me when I haven't even asked for insurance

1 United States Review updated:
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It all started with my mom asking for a Quote . The consoltant said to her that my bank details where needed in order to create an quote and he promised that my account would not be debited . My mom then said than you and the consultant said he would phone me then to confirm if i wanted the insurance or not needeless to say he never phoned my mom then later that week got an sms saying thank you for choosing outsurance. When my mom told me this i then phoned them and asked how is it possible for somones mother to agree to insurance for me when nobody even phoned me to ask if i even wanted insurance !!! The guy then promised me that he would cancel it and then went on to say that he would wait for my call to confirm that i sould not want this insurance the cheek to ask the customer to phone him back otherwise they will debit my account ! I did never the less try and phone him but never got trough to him .After all that guess what they still debit my account after i said i did not want insurance!!Then Anthony phoned me and promised to credit my account and write a letter to my bank to statement that it was not my fault and it was there mistake .To date nothing has been done!!!

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  • Tr
      1st of Oct, 2010
    0 Votes

    Based on what you describe, I share your unhappiness with the process and the account debit. This is not how we do business and I want to look into it to see what happened. Please contact me on 012 673 3060 and I promise to sort the matter out and to get back to promptly. Trevor

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