The complaint has been investigated and
resolved to the customer's satisfactionResolved OUTsurance — cancellation of policy is an absolute nightmare
resolved to the customer's satisfaction
On 7 Sept 09 I requested Outsurance to cancel my Policy. Kobus phoned, trying to convince me not to cancel. I asked him whether its possible to change my marriage status as I am now divorced. Want the Policy in my name. Guess what! He told me If I change my marriage status Outsurance will consider me a high risk customer and my premium will increase with R200! I was stunt! I phoned Kobus again the following day, requesting him to please ensure my Policy is cancelled. His response to me, now very dominating and demanding: I cannot believe, after I have told and shown you all the differences between us and them (the New Insurance Company), you still want to cancel! You will be making a very big mistake! I told him I have made up my mind. His response : I am an expert in my field and I will again explain to you the differences! I had to listen to him for 15 min bad mouthing the other company! Eventually I put the phone down on him. Policy now cancelled. I've complaint to Cherise his 'manager' about his attitude. Its Friday and still no response from her. How can Outsurance allow a Consultant to intimidate their customers like this!! It's just not on!
The complaint has been investigated and resolved to the customer's satisfaction.