[Resolved] Outsurance Adverts / untrue adverts
16 January 2012 my sister was in a motor accident where the other party was insured with Outsurance.
Outsurance has this adverts about how good they are, paying out clamis and so forth, which is untrue. Outsurance does not
comply with the adverts you are presenting on SABC, and i am not the only one thinking so. No panelbeater wants to deal with outsurance.
your commision has the following: IN SERVING THE PUBLIC'S RIGHT TO KNOW
WE DO OUR UTMOST TO MAKE A TIMELY CORRECTION OF ANY INFORMATION THAT WAS BROADCAST AND IS FOUND TO BE INACCURATE. The adverts are inaccurate, i there for insist that these adverts of outsurance be taken off. Confirmation can be sent to me at [protected]@siphethe.co.za. Otherwise i will have to take this matter to the newspapers to tell the truth about the sabc consumer complaints that does not listen to the public.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Outsurance Insurance Company Customer Care's Response, Apr 18, 2012
Thank you for providing an e-mail address I can use to communicarete with you. We're naturally alarmed by your statements and think it would warrant us obtaining the detail of the claim which caused you much unhappiness. I will send you the request via e-mail. Thank you, Dinky Wenhold. Tel: 012 - 673 3328.
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