O'Reilly Auto Parts / refused to take back new starter purchased the same day due to bad solenoid

No Nov 23, 2015 Review updated:

I tried dealing with the local manager after they refused to take back starter/solenoid (paid approx $110.00 for starter with full lifetime warrantee) which I think broke plastic solenoid part likely cracked due to poor workmanship and the solenoid was bad. I bought a new solenoid at Autozone, put it with the starter and it worked great - Store 1561 continued to refused to return any portion of my solenoid purchase again maintaining that I turned it to hard. the person who was putting it on the car has put in between 40-50 starters and never overtightened. I think it was a defective part and was willing to have them just give me $20 back as that is what they said a solenoid cost them they just didn't have any in stock - they refused. iI will not go to O'Reily's as long as Brian is the manager

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  • Pa
      Feb 09, 2016

    Which did you buy, the starter or the solenoid. These are two completely separate parts. The warranty period is also not a full lifetime warranty. It is a limited lifetime warranty, which really doesn't cover much. You figured your solenoid was bad so you replaced it with a competitor's part, then returned to the first store to defect return your parts which they refused...
    Best bet next time is to have a certified mechanic install the part for you, as this is an easier way to return defective parts if needed

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