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Optimum / connection

I have had the worst experience dealing with these customer service reps. I was told I am responsible for someone else in my buildings past due bill of $1000 because of an apartment mix up. I went through great lengths to prove it wasn't my bill by submitting everything asked of me. Problem was resolved 4x but no consistent note in the system so I'm just transferred over and over again to keep explain, confirming, and resolving the issue. I think this is extremely unprofessional. I even had a representative lie and say he was a supervisor

Ka
Jul 30, 2018

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