OneTravel / cancelled trip

United States

I am contacting you as a very upset customer. I cancelled a trip because you one travel changed the flight I had and that was not good for me so they said I could cancel at no penalty to me. I have not received the refund I have been waiting in and need. I have contacted their representatives to no avail. They always say someone will call me back within 24-48 hours. What one travel is doing is fraudulent and I will continue to pursue it until I get all my money back. The booked tickets that they show I have in their websites for me do not even exist when I call jetblue. I have been told from jetblue that they never paid anything for those flights because they were refunded. Please help me in any way that you can!! Please see attached booking that I am talking about.


Oct 29, 2017

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