The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

One Great Family / Unauthorized charges

1 United States Review updated:
Contact information:

The only time I was ever on this website I clicked on a link from an online shopping mall that my co-worker was promoting and it took me to the Onegreatfamily website. I thought I might go back on the website once I got home from work and check it out so I agreed on a small fee to a trial membership. After that short 2-3 minutes of looking around while I was at work I never again went back to the onegreatfamily website. My mother had been trying to get me to do some research on our ancestors but I just did not have the time it takes to delve in to such a huge task. Apparently the company actually hit me for not one membership but two memberships. I just never caught it the first time. When I did catch it the second time I immediately called onegreatfamily and told them that I did not authorize them to take $80 from my checking account. The lady I talked to was not very nice. She spoke over me and basically called me a liar. I was so upset I had to end that call. Then I called a couple days later asking for a supervisor. That lady was persistent on saying they rightfully took the money they stole from me. I let her know that I had no idea they were taking this money, they never sent me any kind of reminder that they were about to deduct any kind of so called membership dues and they should be able to see that I have never used their website even one time since the one day that I signed up for a trial membership. This is unethical and truly a rip off. It is unethical practices like onegreatfamily that make it hard for a reputable good internet business to ever be able to make it. Consumers are afraid to put trust in the internet when you don't have a face you are dealing with and you have greedy rip off companies like this one that I am reporting today.

Sort by: UpDate | Rating


  • Cs
      3rd of Oct, 2009
    0 Votes

    I also have been charged twice on my credit card for this service I no longer use. Was never able to reach a person on their call line, left messages, and never heard back. One Great Family makes it almost impossible to cancel after the free trial. Bad, bad site and service.

Post your comment