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Oncor / No Power Restore

1 United States

Due to the lack of responsiveness by Oncor, I am now writing a complaint for my parents, seeing as they have no power to do so themselves. They live on Claybrook, in the Lake Highlands area in Dallas, TX, and have been without power for over 60 hours. Well over 30 phone calls have been made on their behalf to attempt to reach someone at Oncor, all of which had no answer. Each time it goes directly to an automated voice system, which gave them a confirmation number, 5524. Unfortunately, there is not an option to use this number and find out how long it will be until the issue is addressed, making the number completely useless. This is being used a ploy to try and make people feel at ease while nothing is being done. Not only that, but there has yet to be one Oncor van in the neighborhood even attempting to make an effort to fix this issue. All they want is to reach a live employee of Oncor, to know how much longer they will be without power. They have been living on-and-off at their friends, and would like to know if they should move in full time. We realize this is a city wide issue, and all we are asking for is a response from a live employee to get an idea of how long it will be, and would greatly appreciate an email to

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