OMNI Jewelcrafters
Reviews and Complaints

I am not surprised about the complaints with Onmi Jewelery Crafters, (Jack Berkovits ) i have heard about him and his deecits for wellover a decade . Being a orthodox Rabbi does not necessarily equate to a honest forth right business b person . I have been trying to ascertain if Rabi Jack Berkovits is still in business ?

from what i hav e read here adout omni its a wonder that they can be in buisiness .i guess there must be an awfull lot of people who donot think when they spend .especialy on something as useless and unnecsscary as jewelry.if people were smarter they would stop buying the garbage and make these people get real JOBS that actualy produce something and help society

Prices are over inflated. I would hazzard a guess at 3 times what the item is worth.

I've heard ominous stories about omni. In any case, the quality of their selling practices is at best dubious.

Well, how dew ya think they pay for the store the employees and thier massive radio campaign and... PROFIT ! You whinners are sooooooooo nieve !

I did a little digging and found out that the owner of Omni Jewelcrafters had a couple of bankruptcies. This doesn't bode well for an honest business. I saw their ads on tv, tho, and they were listing off 10 reasons why omni is the way to go. It looked pretty convincing, but when i went to their site I noticed that much of their diamond inventory is EGL graded. In my experience, EGL graded diamonds are so loosely graded, it's hard to tell whether the cert is worth anything at all. Probably a lot of their stock is from Israel, too. Israel is a great place with great people, but for some reason their diamond grading standards are really super loose. Sometimes it's 2 color/clarity gradings off, which is the legal limit. Any more than this and it's considered misrepresentation.

My girlfirend recently got engaged and the ring her fiance bought was from omni... basically the diamond was not centered, she brought it back to have it fixed..they told her they couldnt do anything for her. Finally after going back and forth with them for awhile, they agreed to fix it... they returned it to her late and it was missing 2 diamonds on the band... she once again returned it and well things went from ugly to worse! She contacted the CEO, who told her that she was interupting his dinner with his son in law...which was the manager of the store she was dealing with, and to WISH HIM A HAPPY ANNIVERSY WHEN HE CALLS HER BACK ABOUT THE RING! Can you believe this crap, the balls this man had after his stupid son in law avoided her calls and originally did not want to fix her ring for her! DO NOT DO BUISNESS WITH THESE [censored]ES, HUGE EMBARASSMENT TO CANADIAN COMPANIES...

anyone else notice the weird profiles of the people who left positive reviews?, lol. fake accounts?

My son and I came too look at engagement rings for his girlfriend, he was very nervous but the woman at the store was able to quickly put him at ease. She spent a long time educating us on diamonds and she was very respectful of his budget (he's still a student). She called around to other locations to find the best diamond for that price and even offered to size it for free once he presents it to his girlfriend. We just picked up the ring last week and its beautiful! Thank you for taking such good care of my boy, Omni!

Scammers, Crock, thief and live with theft money

The worst company, Scam, Thief, selfish and terrible attitude customer service

Omni is Scam, they are crock, thief, ### service and attitude, Selfish people and customer service

I would NOT recommend this company to anyone looking to sell their jewelry.

I was a regular customer and recently I went to buy a ring for my wife from Hw7/Keele location. They asked my range and I said around $125. Then they found me a beautiful ring for $190. I was very happy and bought it. On the way home, I got a phone call from they saying they have sold a ring worth $900 for $190. So I came back to the shop and returned it and then they got me a silver basic ring for $190. I felt something is going on.

On the very next day I returned it and got store credit. After couple of days, I sent my wife with the store credit and i told her to be very firm and not to show the store credit form. At the end she got a good ring for $ 75 and once they saw the store credit of $190, they have started telling that this ring actually costs $190. As my wife was very firm, she got it for $75

These people are playing games with people like us. I would never go to this place again.

Negative :(

OMG, I wish I would have done more research before dealing with company. I fell for one of his "Black Friday" deals and now I feel abused and ashamed of myself. These people have no conscience. They use every trick in the book to separate you from your money... all smiles and cooperation before you buy, criticism and disrespect after the sale. I'm not sure how in the world they expect to stay in business. Please DO NOT FALL FOR THE RADIO ADS... The owner simply wants to hear his own voice on the radio (I actually heard that he has bamboozled a Toronto Radio Station into letting him have a talk show. WTF ?) Now he has succumbed to selling jewellery under the auspices of a charity auction. It's despicable. Jack Berkovits is a horrible human being. DO NOT CONTRIBUTE TO HIS WAYS... DO NOT SHOP AT OMNI JEWELCRAFTERS ... PERIOD !

Here's a little "inside information" from an eCommerce Jewelry professional -- in response to excerpts from Jack's 2013 reply shown above. *FYI, to the readers who don't know, "Jack" is the owner / CEO of Omni.

"A pity, though, cause we were searching for another victim, and forcing upon him a diamond bracelet, at a price that would be less than the value of gold therein, and to try to force him to take the diamonds in the bracelet, for free."
*Seen his goods, decent build quality, diamonds are generally 1-2 grades lower than indicated -- auction prices start-off decent, but artificial bids ensure that no real client actually gets a good deal. This is the norm for most auction-style sites -- eBay aside. **Sadly referring to clients as "victims" is commonplace for many a disreputable jeweler.

"Btw, had you merely enquired, I would have pointed you to our testimonial page, but maybe thats also a gimmick."
Can virtually guarantee that most, of his testimonials are fake. This is commonplace for most customer review systems. Also, generally speaking, in the online jewelry world, for every good review there are 10-15 bad ones in between. You don't see those being posted...

"Or, I would have given you some bidders' names and contact numbers But, that too can be a gimmick. "
*Yeah this is likely a gimmick. Odds are he'll have you call an employee or business contact who's acting as a "satisfied client." He's playing to the psychology that most clients will think 'wow, if he's willing to give me someone's contact info, he MUST be legit.' *Just think about this for a second...assuming you're a satisfied client, wouldn't a jeweler giving out your personal contact info really upset you? In this day and age, even in 2013 when his response was originally written, don't you think that most "intelligent" people would realize that's a bad, unprofessional thing to do?

"Perhaps I would have had you notice how many bidders are addicted to ohr auctuon, bidding and winning almost daily.
That, too, is also a gimmick, maybe."

Guaranteed to be a gimmick. Frequent, repeart buyers of jewelry from online sites, or stores for that matter, are exceedingly rare. In 10 years I've only ever seen 5, and 4 of those were buyers for goods under $300. The exception here could be other jewelers placing bids to buy stock...but that to is unlikely, because no self-respecting jeweler that wants to stay in business will pay anywhere close to retail.

"I might have told you that the percent of winners that request refunds, is less than 1%.
That could also be a lie. True."

"Yeah, that's probably a fallacy. Generally online return rates range between 5-30%. With the exception of the elitist jewelers catering to the "1%, " no one has a return rate that low. Unless you consider the possibility that fewer than 20% of winning bids are placed by real people, and of those that actually pay for the item, fewer than 1% request refunds. Still unlikely...but just sayin'

"I would point out that I am the only CEO, > on the planet, that handles each and every customer complaint. Personally. 24 hours a day. 6 days a week. Can you imagjne how that keeps me busy? Actually, it doesnt."

*Most responsible jewelry brand CEOs actively participate in customer service matters - it lets them stays in touch with their business. Not to mention, most are micromanaging, control freaks that NEED to be involved 24/7.

"And, I would havr let you out of yojr transaction, any time"
Considering he doesn't have a formal agreement or signature, he'd be legally obligated to let you out. Not to mention the fact that he wouldn't want to risk repeated lashings by consumer protection, the BBB, his payment processor, and sites like this one. However you can be sure that you would be hounded for payment for a week or so at least -- particularly since he has people on staff to manage his auctions.

"In fact, wr are the only auction on the planet, that does not take a credit card in advance, before allowing you to place your bid."
*Balls...have you heard of this cool thing call eBay? Plus, walk into a local auction in the country with a Visa card and let me know how that goes for you...

After being in this business for 10+ years, I have stories that would make your head spin. In the few personal dealings I've had with Omni, I feel it's my civic duty to weigh-in on this conversation. Rest assured there are still some reputable jewelers out there...I'd love to plug some of my clients here...but I don't feel like getting sued.

All the best!

Let's get this snake oil salesman off the radio and out of business by not shopping at Omni.
This man is a fraudster. Bad experience after bad experience... Let's hope it happens soon.