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Omni Jewelcrafters


Fake Appraisals

Complaint Rating:  92 % with 25 votes
92% 25
Contact information:
Omni Jewelcrafters
55 Queen St. East Suite 410
Toronto, Ontario
I recently "won" two items in the Omni Jewelcrafters auction - a pair of diamond stud earrings valued at $4200 by Omni, and a diamond bracelet valued at $17, 000.00 by Omni. I tried to get an independent appraisal from Omni about the value of the pieces and got a runaround; after pushing them I received in appraisals. I was suspicious after they were willing to issue an appraisal for the earrings without even looking at them. After some discussion, I took both the earrings and the bracelet to EGL Labs, who Omni uses exclusively to value its diamonds. The appraiser at EGL said that he had the bracelet in his office the day before and refused to issue an appraisal, either through Omni or to myself directly.

I had an independent appraiser from GIA Labs look at both pieces; they valued the earrings at $3000, and the bracelet at $7, 000 - a $10, 000.00 difference. Either Omni misrepresented the valuation of these pieces or was grossly incompetent, particularly with the bracelet. It is no wonder that the appraiser at EGL examined the bracelet and then refused to issue an appraisal. It would force him to either contradict a major client or to break ethics and participate in the misrepresentation. Despite his abruptness, I commend him for refusing to issue the appraisal, as that was the correct and ethical action to take in his situation.

In light of the valuations by the GIA lab and the price that I paid (about 1/2 of the GIA appraisals) I decided to keep the pieces. However, I will never do business with Omni again and would recommend that others stay away because of these unethical markups and appraisals.

Complaint comments Comments (3) Complaint country Canada Complaint category Jewelry & Watches


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A  25th of Feb, 2010 by    0 Votes
My girlfirend recently got engaged and the ring her fiance bought was from omni... basically the diamond was not centered, she brought it back to have it fixed..they told her they couldnt do anything for her. Finally after going back and forth with them for awhile, they agreed to fix it... they returned it to her late and it was missing 2 diamonds on the band... she once again returned it and well things went from ugly to worse! She contacted the CEO, who told her that she was interupting his dinner with his son in law...which was the manager of the store she was dealing with, and to WISH HIM A HAPPY ANNIVERSY WHEN HE CALLS HER BACK ABOUT THE RING!!! Can you believe this crap, the balls this man had after his stupid son in law avoided her calls and originally did not want to fix her ring for her!!! DO NOT DO BUISNESS WITH THESE JACKASSES, HUGE EMBARASSMENT TO CANADIAN COMPANIES...
N  27th of Jun, 2010 by    0 Votes
I did a little digging and found out that the owner of Omni Jewelcrafters had a couple of bankruptcies. This doesn't bode well for an honest business. I saw their ads on tv, tho, and they were listing off 10 reasons why omni is the way to go. It looked pretty convincing, but when i went to their site I noticed that much of their diamond inventory is EGL graded. In my experience, EGL graded diamonds are so loosely graded, it's hard to tell whether the cert is worth anything at all. Probably a lot of their stock is from Israel, too. Israel is a great place with great people, but for some reason their diamond grading standards are really super loose. Sometimes it's 2 color/clarity gradings off, which is the legal limit. Any more than this and it's considered misrepresentation.
N  1st of Jul, 2011 by    0 Votes
Well, how dew ya think they pay for the store the employees and thier massive radio campaign and... PROFIT !!! You whinners are sooooooooo nieve !

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OMNI Jewelcrafters Logo OMNI Jewelcrafters
Customer Care Service
2793 Bathurst St
North York (Toronto)
Canada - M6B3A4
+1 877 666 XXXX
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