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Olive Garden Customer Service Phone, Email, Contacts

Olive Garden
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1.3 1114 Reviews

Olive Garden Complaints Summary

79 Resolved
1024 Unresolved
Our verdict: If considering services from Olive Garden with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Olive Garden reviews & complaints 1114

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Newest Olive Garden reviews & complaints

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T
8:43 pm EDT

Olive Garden unethical behavior

My comrade and I won a $50 visa gift card. Against my better judgment my comrade wanted to use it at your establishment. I haven't visited an Olive Garden in years due to previous experiences. I started frequency at the Italian Oven instead. Needless to say, we ordered cheese sticks, create your own linguine chicken and shrimp alfredo and chicken alfredo. I also decided to try an Italian margarita. Our server Will was very kind, but he messed up both orders and had to redo them both. I sent the margarita back because I didn't like it. Will was very nice when I returned it. We asked for our check twice only because we had to wait for the removal of the drink. Our check came to 41.67 after adding an approximate 15% tip it came to 47.50. We swiped the card and it stated we hsd a remaining balance of 5.83. We didn't understand. We explained to Will the situation, he left came back. He still couldn't explain he got a manager. I don't know his name he didn't say . He approached the table in a manner that you would say we were irritating to him. My comrade in the mean time called the gift card, in which it said the entire $50 was used at Olive Garden. We told him this and he said I'm not sure what you want me to do. Do you want me to pay the remaining balance or what. I didn't appreciate his tone or his statement. I told him the bill was paid already the question of the balance was the tip, so i asked if the tip could just be removed. That still was not an option for him. Being tired and having an immediate headache I just opted to pay the remaining balance on my card. In the mist of me making that transaction my comrade stated let him pay for it. He took the kiosk and said he would go fix it. He came back with a receipt showing the gift card transaction and the transaction from my debit card and an Olive Garden gift card. This was disappointing because I previously stated I would never return. I felt forced to pay a tip. The gift card was a reward any longer. I later called the Visa card they explained the error of the card. I get that part I didn't however get ghe mannervin which the supervisor handled the situation.

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L
11:00 pm EDT

Olive Garden olive garden athens ga

I'm am furious. Olive Garden use to be my favorite restaurant but it isn't any longer at least not Athens. I came there with friends, for my birthday. We were told we could 'reserve'/add on to the waiting list online for a party of 10-- which was wrong it only allows a party of six. The information on the site says if you have more than 6 please call us and gives the ATHENS phone number. We are told rudely that Athens doesn't do call-ins/call aheads for large parties even though the site specifically says to call ahead for large parties! That is false advertising! We decided even after the rude phone call to give them a chance- when we arrived we were greeted by a rude unknowledgeable hostess (to our surprise she wasn't the same one who answered the phone. So she said). We had ok service only one waiter knew what he was doing and seemed nice the other we rarely saw and he kept mixing up our drinks and Kept refilling them incorrectly and rolled his eyes when we corrected him and asked for a new drink.
I wish I had chosen somewhere else to celebrate my birthday. It will be unforgettable and not in the good way. It seems every time I decide to give Olive Garden in Athens another chance they prove me wrong and my visit is worst than the last! I'm just so disappointed in this Olive Garden. Something needs to change or it needs to close!

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M
8:24 pm EDT

Olive Garden slow service

It was extremely slow service. The waitress was very nice, but was very slow. Waited 10 minutes after asking for the check before getting it. It has been several minutes and I'm still waiting for my payment to be taken. The whole experience was painfully slow. Plus the portion sizes have shrunk since the last time I was here. Same money, less food.

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N
5:29 pm EDT

Olive Garden service

On 7/7 at 22:03 myself and my fiance were waited on by Theresa M. We received stale bread, my order was wrong, and she only came to the table less than a handful of times. I requested a box for my remaining food and instead of a box she brought the bill. When we had informed her the bread sticks we're stale she had not offered to replace them with edible ones. By far worst experience at a Olive garden even. We were spoken more from the table next to us than by our waitress.

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L
1:21 pm EDT

Olive Garden inexperienced waitress

On July 9th, we (6 adults, 2 children) went to Olive Garden in Waite Park MN. We had to constantly request food/beverages/etc. The electronic device on our table was utilized, and another waiter came over about an hour later to turn it off. When we asked for "to go" boxes and our tab, and she didn't come back to our table after 20 minutes, we finally went up to the cashier and requested them. It took another good 10 minutes for another person to decipher the bill. The food was very good, however the waiters/waitresses might need more training. Thankfully we went early enough that there weren't more people in there. I would have also appreciated an apology, which didn't occur. I cannot sent any visual, however I do have the receipt. Olive Garden 1543. Thank you, Lisa C

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N
8:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Olive Garden wait staff/hostess

Went to Greenfield, WI location with my husband on July 8th. We were told we would need to wait 5-10 minutes for a table, even though there were empty tables all through the restaurant. We were given a disc and 20 minutes later we were still waiting. The hostess then called two different couples who came in after us. Your wait staff were all standing around the hostess doing nothing. We walked out around 1:30 PM and will not go back to this location. My husband and I would visit this location at least twice a month, but now the people you've hired are lazy and unfriendly, and incapable of seating people in the order they come in.

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M
2:39 am EDT

Olive Garden olive garden

My first time at olive garden and this was my worse customer service ever! First of all, we was seated at the table with no utensils and no menus. Our waiter was no where to be found. We had to wait another 40 minutes for a waiter to come just for him to say "this isn't my section but what do you want to order?" it was freezing inside of the restaurant which was causing our soups to get cold. Smh wtf! Then to top it all the way off, one of the workers stole my mothers phone! Un[censor]ingbelievable! I will not recommend this restaurant to anyone. Obviously they hire anyone for their company and the food was disgusting.

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W
6:58 pm EDT

Olive Garden bad food

On July 3rd my husband and I went to toledo ohio to enjoy a nice dinner for our 20 year anniversary . What we thought was gonna be a nice dinner turned into a big depression. My husband didn't even eat his food. Mine was dry / no taste for it being chicken alferado... the salad was the best thing. Should had just stayed home instead of spending 50 there and having to stop at a fast food on way to feed the hubby...

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K
10:34 am EDT
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Olive Garden stuffed chicken marsala to go

Stuffed chicken marsala to go. I've visited all of garden 1076 on July 5 at approximately 6:30 PM. I ordered stuffed chicken marsala for myself. It was fine. I ordered the same stuff chicken marsala to go to take home to my boyfriend and not only was it a smaller portion it also had paper in the mashed potatoes. I'm pretty sure the paper was not supposed to be in the mashed potatoes but it made for a boyfriend who got sick to his stomach.

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S
5:57 pm EDT

Olive Garden customer service

Today I went to Olive Garden in Danbury CT. It was barely any customers present due to the holiday. Myself and my 8 year old received our salad, beverages, and bread sticks. However, our waitress Lisa never returned to our table. Almost 45 minutes past and Asked a random waiter to go get the manager. When the manager came out he stated that he noticed how long we had been waiting for our food! Then offered a free desert stating that some cook came late or called in. I asked for my food to go and to my surprise I received reheated leftover chicken parmesan! The chicken is dry and rubbery.

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J
1:59 pm EDT

Olive Garden sewage problem

I went to Olive Garden at Lee Summit, Missouri today for lunch. I seated myself at the bar to get something too eat. I noticed the young lady behind the bar pouring water down the floor drain. I asked her what the problem was and she told me it smelled like sewage. Then I smelled what she was talking about. It smelled like [censor]! This is a serious health problem! Immediately, I got up and left and I will never return to this establishment. The manager was there and why a plumber has not been called to fix this problem is totally unacceptable! Today's date 4 July 2017, approximately time was 11:45 a.m.

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J
9:15 am EDT

Olive Garden good food, bad service

Great food, bad service.
Hi Mrs/Mr. Manager.
My name is Jésus Gomes and I would like to give you some information about the poor quality of service provided by a waitress of this restaurant last evening.
Last year, when I was in the USA enjoying my vacation, I went to the Olive Garden with a friend who lives here. Both, the high quality of the food and service provided were very impressive. So, this year, I went back again, this time with my wife (to whom I had complimented the Olive Garden several times) and a couple of friends. When we arrived we knew that we should wait for 25 minutes. No problem, I replied, and, then, I told my wife and friends: this is a really high-quality restaurant. Evidently, it pays off to wait. All of them agreed with me.
However, it was not our best evening. The waitress who served us was the most impolite waitress that I have ever known in the USA. She gave us only short answers, angry face, and rude voice. I would like to get an American beer, so I asked her about what of those in the menu was an American beer. She replied me: 'I don't drink; I don't understand about beer'. For me, it not makes sense, because doesn't matter if she drinks beer or not. The question was: which this beer is from America? The answer was: I don't drink beer.
When she brought our tableware, she threw it across the table. In the end of our meal, we gave to her the full cheap in order to help her become better. But, at the next time that we go to the Olive Garden, we'll ask to be served by another employee. And, if it is not possible, unfortunately, we will change of restaurant.
I hope with others clients, she is in a good mood in order to help herself and not to spoil this excellent restaurant.
Thanks for hearing me.

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D
10:55 am EDT

Olive Garden fire in greece n y

Went to Olive garden yesterday June 30th. We ordered drinks and dinner. Had soup and salad and was waiting for appetizers. Fire drill went off..entire restaurant was empty out. Fire department came. Outside for 15 min. Told to return to tables. Out food was gone and a Bill of 100.00 was left. We told them we did not have our meal...too bad they said. Maybe the other table next to us had their meal, but never returned after fire department left. I complained but was told that there was nothing they could do. So we pay the bill and left without eating. This is so sad. Reporting to BBB.

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C
10:44 am EDT

Olive Garden trying to use a coupon

I was recently at Olive Garden on pine island in Cape Coral, my family usually goes there once a week. In the past Sunday paper there were coupons issued for $5.00 off two entrees, so I clipped my coupon and thought I put it in my purse and off to eat we went. As I'm sitting at the table I'm looking through my purse for my coupon and couldn't find it, so imasked the waitress if I could bring back the coupon and the receipt and have it credited back. She said she would ask the manager when she came back she said no, I was disappointed so I asked when I leave can I run home and get it and bring it right back again she said let me ask the manger she comes back again and says some ridiculous answer about how people could just go and get coupons but I'll have the manger come speak with you, when he comes to the table I asked if I could bring the coupon back and I get an abrupt NO! Obviously I was in no mood to eat quickly got the check Paid and left and due to the way I was treated we will never be going back!

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K
10:04 am EDT

Olive Garden entire experience

We are not usually ones to complain, but I felt compelled to write this time. Olive Garden is one of our family's favorite places to eat normally, but we were very disappointed in our visit yesterday. The hostess was nice, but after that the visit went down hill. Our waitress gave the impression that she didn't wan to serve us. Our first round of soups were cold and we got three bread sticks for three people - you really can't eat Olive Garden soup without breadsticks - it's kind of a given. There were dust bunnies falling off the light onto my food and booth seat. Overall one of the worst dinner experiences we have ever had.

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D
1:29 pm EDT

Olive Garden management!

I am complaining on an employee Robert Springsteen! My child father past away and his father Robert Springsteen works at Olive Garden in Albany ny. He collected money from Olive Garden and the coporate office stating that the money was going to the cost of the funeral and his grandchildren ! Robert kept the money and went on a vacation! He has not seen his grandchildren in months and no money was put towards the funeral! I called to make an complaint and the general manager sherry states what he do with the money is up to him! Forgetting that he was asking for donations for a specific cause and failed to do that! I hope that location shuts down worst people in the world and they just allow anything!

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M
8:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Olive Garden over all experience

I had a terrible experience today. We went to Olive Garden for my little sisters 21st birthday. Let me start by saying there was no AC, but it gets worst. I asked for a cup of water and my cup was extremely dirty ( I asked for a plastic cup instead). As we are ordering our food I hear one of the employees look out the window and say " that lady isn't coming in, she's a b****" I couldn't believe it. Our waiter brought our order and the salad had no dressing on it and the salad tongs were broken.. While eating another employee then yells " if you don't have a table you need to go home" very rudely. I honestly just wanted to finish my food and go. I did not enjoy my food and neither did my little sister on her birthday! I'm not sure if I will ever go back!

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S
9:45 pm EDT

Olive Garden I am complaining about product and service

Olive Garden, Hanover MD. Went for my son's birthday. We got seated and it took our waiter Travis several long moments to greet us and even longer for him to come and take our order. Once, we received our food, I found a hair in my new seafood lasagna.

I pressed the call your server button, he never came. I got up and requested a manager who came over promptly. He took the dish away. Travis came over I explained that it was hair in my dish and I was calling for him. Travis responded with he had other tables and we had been served witb a really rude attitude. My kids finished their dinner, we requested the check, had to ask that my dinner be removed . We paid and left.
This is the 3rd incident of bad service at this location. I will telling family and friends not to go to this location as the food and service is well below any standard.
Thank you,
Shelby Chakalakis

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S
8:40 pm EDT

Olive Garden service

My family and I went for dinner at the restaurant in Huntington Beach Ca. We gave them our name and party size. We sat and waited until they called our name. We went up to be seated and they had written down the wrong party size. Instead of 5 they had us down for 4. After scrambling around they came back and told us they couldn't seat us. We would have to wait for another half an hour. I asked them to just push a chair up because 2 in the party were children. They said they couldn't that we would have to wait another 30 minutes. We left. As a business owner myself, if we make a mistake like that that will inconvenience our patrons, we do everything we can to accommodate. I did it feel like they even tried to solve the problem that was their fault. And the party behind us was also written down wrong.

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W
11:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Olive Garden my food

Ok came to Olive Garden after 10pm very hungry got my favorite soup I started to eat my soup enjoying it I look and saw something odd when I look I saw a bug in my soup. So my server go get the manager he came and said im very sorry and give me two 10 dollars off card and said again I'm very sorry I said it's ok thank you my server bring out my food set and eat it so uncomfortable thinking I might find something else in my food after I was done I new my server was going to bring me my check to pay I told her he didn't say I don't need to pay my meal I told her I was not going to pay because I really felt disgusted meeting my food so she had to go back and let the managet know. That should have been something he should have been said

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Olive Garden Customer Reviews Overview

Olive Garden is a popular Italian-American restaurant chain that has received a lot of positive reviews from customers. Many customers praise the restaurant for its delicious food, friendly service, and cozy atmosphere. The restaurant is known for its unlimited breadsticks and salad, which customers love.

Customers also appreciate the variety of menu options available at Olive Garden, including pasta dishes, seafood, and steak. The restaurant also offers a range of vegetarian and gluten-free options, making it a great choice for those with dietary restrictions.

In addition to the food, customers also rave about the restaurant's affordable prices and generous portions. Many customers feel that they get a lot of value for their money at Olive Garden.

Overall, Olive Garden is a highly recommended restaurant for those looking for delicious Italian-American cuisine in a cozy and welcoming atmosphere. With its friendly service, affordable prices, and delicious food, it's no wonder that Olive Garden has become a favorite among many customers.

Olive Garden In-depth Review

Overall Rating: Olive Garden is a fantastic restaurant that consistently delivers a delightful dining experience. From the moment you step through the doors, you are greeted with warm hospitality and a cozy atmosphere.

Ambiance and Atmosphere: The ambiance at Olive Garden is inviting and comfortable. The dim lighting, soft music, and tasteful decor create a relaxing environment that is perfect for a romantic dinner or a gathering with friends and family.

Menu Variety and Quality: Olive Garden offers a wide range of delicious Italian dishes that cater to all taste buds. From classic pasta dishes to mouthwatering seafood and succulent steaks, there is something for everyone. The quality of the ingredients is exceptional, and each dish is prepared with care and attention to detail.

Service Efficiency and Friendliness: The staff at Olive Garden is known for their efficiency and friendliness. They are attentive, knowledgeable, and always ready to assist with any requests or questions. The service is prompt, and you can expect your meal to be served with a smile.

Pricing and Value for Money: Olive Garden offers great value for money. The portion sizes are generous, and the prices are reasonable considering the quality of the food and the overall dining experience. You can enjoy a satisfying meal without breaking the bank.

Dietary Accommodations: Olive Garden is committed to accommodating dietary restrictions and preferences. They offer a variety of vegetarian and gluten-free options, ensuring that everyone can enjoy a delicious meal at their restaurant.

Reservation Process: Making a reservation at Olive Garden is a breeze. You can easily book a table online through their website or by calling their friendly staff. Reservations are recommended, especially during peak hours, to ensure you have a table waiting for you.

Cleanliness and Hygiene: Olive Garden maintains high standards of cleanliness and hygiene. The restaurant is always spotless, and the staff takes great care in ensuring that all areas are clean and sanitized. You can dine with confidence, knowing that your health and safety are a top priority.

Location and Accessibility: Olive Garden is conveniently located in various cities, making it easily accessible for diners. The restaurants are typically situated in central areas, close to public transportation and parking facilities.

Customer Feedback and Reviews: Olive Garden values customer feedback and reviews. They actively listen to their customers' opinions and strive to continuously improve their services. You can find reviews from satisfied customers on their website or popular review platforms.

Special Offers and Promotions: Olive Garden frequently offers special promotions and discounts, allowing customers to enjoy their delicious meals at even more affordable prices. Keep an eye out for their latest offers on their website or social media channels.

Online Ordering and Delivery Options: Olive Garden provides convenient online ordering and delivery options. You can easily place your order through their website or mobile app and have your favorite dishes delivered right to your doorstep.

Loyalty Program: Olive Garden offers a loyalty program that rewards frequent diners with exclusive perks and discounts. By signing up for their program, you can earn points for every visit and enjoy special benefits.

Social Media Presence: Olive Garden has a strong social media presence, engaging with their customers through platforms like Facebook, Instagram, and Twitter. They share updates, promotions, and mouthwatering food photos, keeping their followers informed and entertained.

Sustainability and Ethical Practices: Olive Garden is committed to sustainability and ethical practices. They source their ingredients responsibly, support local farmers, and strive to minimize their environmental impact. They are dedicated to making a positive difference in the communities they serve.

Corporate Social Responsibility Initiatives: Olive Garden actively participates in corporate social responsibility initiatives. They support various charitable organizations and community projects, demonstrating their commitment to giving back and making a meaningful impact.

Staff Training and Professionalism: The staff at Olive Garden undergoes thorough training to ensure professionalism and exceptional service. They are knowledgeable about the menu, attentive to customer needs, and always maintain a high level of professionalism.

Business Hours and Availability: Olive Garden operates during convenient business hours, typically opening for lunch and dinner. They are open throughout the week, including weekends, ensuring that you can satisfy your cravings whenever you desire.

Parking Facilities: Olive Garden provides ample parking facilities for their customers. You can easily find parking near the restaurant, making it convenient for diners to access the establishment.

Additional Amenities or Services: In addition to their delicious food and excellent service, Olive Garden offers additional amenities such as private dining rooms for special occasions, catering services for events, and gift cards that make for perfect presents.

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Contact Olive Garden customer service

Phone numbers

1 877 500 9706 +1 (800) 248-4935 More phone numbers

Website

www.olivegarden.com

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