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Olive Garden Customer Service Phone, Email, Contacts

Olive Garden
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1.3 1114 Reviews

Olive Garden Complaints Summary

79 Resolved
1024 Unresolved
Our verdict: If considering services from Olive Garden with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Olive Garden reviews & complaints 1114

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Newest Olive Garden reviews & complaints

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8:42 pm EST

Olive Garden poor food

On December 3 2017 I ordered of the website for the Casa Grande Arizona Olive Garden. We have eaten there several times in the past and we have always had great customer service and the food has always been excellent. However tonight the food was terrible we ordered it as a to go order.My boyfriend ordered the shrimp scampi and it was so dry he couldn't eat it and I ordered the chicken carbonara and it barely had any sauce half the pasta was without anything at all. Olive Garden is my absolute favorite. So I was very bummed. The salad and breadsticks were good though

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4:47 pm EST

Olive Garden everything

I would just like to say that I am a really big fan of Olive Garden in general. To the point that my family buys me gift cards for Olive Garden for holidays and birthdays. That being said, when I was recently at an Olive Garden at the Great Mall location in Santa Clara County, California, I was utterly disappointed. I have worked in the restaurant industry for close to 8 years now and so I understand the normal complaints that people make just are not something that you can control. However, it was a Wednesday night, and according to Google averages, not a busy time for us to be there. When we arrived, we were told 10-15 minutes for a table of 2. After 30 minutes, my mother went up to ask about our table as others with similar sized parties who came in after us were sat. The girl looked really confused and then told us we were up after one more party. Now, I know that that is pretty much code word for "we forgot to hit page on your pager, " but I chose to ignore it - assuming that the restaurant was very busy. When my mother and I were sat (after another roughly 20 minutes or so) we could not help but notice that there were about 30 tables open - some clean, some dirty. But we did not see that many tables walk out of the restaurant for it to make sense that it took us almost an hour to be sat. Now, when we were brought to our table, the hostess realized that it was still dirty. Instead of reseating us at a clean table (which was next to this table) she went to look for things to clean it with. At this point, I was annoyed and starving, so I timed her on my phone. Two minutes and 13 seconds to find things to clean it with. She then forgot to leave the silverware and menus for us when she walked away. She also did not take away the dirty wine glasses - major health code violation right there. Then it took over 10 minutes for us to be greeted, but the server walked by multiple times and just smiled at us. So either she was not our server and our actual server never served us, or she was just totally incompetent as a server. Eventually, our food order was placed (although our server knew nothing about the "Never Ending Pasta" campaign and could not give us any details on it). When the food came out, both of our pasta bowls were so over-cooked that we could not even get our forks to pick them up without them just falling apart. After 45 minutes, we were able to get two new bowls of pasta to go. While all of this food stuff is unacceptable and annoying, the bathroom situation was just ridiculous. I have attached images I took because I just honestly cannot describe it in enough details for it to be understood. Nothing was even offered for dessert, and a manager never came over to check on us or see how our remade pasta came out. I was so disappointed in this whole restaurant experience. I highly doubt that I'll be staying an Olive Garden fan after this experience, and that is so sad because I used to be such a regular patron.

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9:50 pm EST

Olive Garden everything

¤ We were welcomed at the door to an older lady, who looked miserable. She did not say anything to us, just stared at us and then walked away.
¤ Someone else sat us at our table after the lady walked away. We said we needed a high chair. My 9 month old baby was with us. We were never given one. My daughter ending up smacking her head off of the table very hard. It left a big mark and a bump.
¤ When I asked to be relocated the miserable lady said "not much we can do" Every so often we would catch the miserable lady across the room, just standing there, with her arms crossed and looking in our direction. This made the environment uncomfortable.
¤ I ordered a pasta with grilled chicken, they served my dish without the grilled chicken and still charged me for it.
¤ I waited for 20 minutes for a manager to talk to me about the mishaps. She reordered my dish and canceled the first order...?
¤ The server took our silverware and plates before we were finished with them.
¤ We waited for a good while on our salad refill and bread sticks.
¤ The salad was over dressed with dressing.
¤ We were not given any handkerchiefs with our silverware.
¤ I have pictures of my daughter's eyebrow where she hit her head on the table, also have pictures of the plate I was served.

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10:58 am EST

Olive Garden bathroom & food

My family and I recently went and ate at Olive Garden right at the time it was opening, My sister and I went to use the restrooms and there was pee on the toilet seats and toilet paper in the toilets from the day before, also there was a dead cockroach on the floor. To me that is VERY unsanitary, if we came right at the time it was opening the bathrooms should be clean we were the only ones in the restaurant besides the workers.

The spring mix in the salad was non edible because it was very wilted. The bread was over cooked and hard!

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11:29 am EST
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Olive Garden bad time for my family

Hi to All:

Yesterday was my birthday and as always I was to celebrate in the best place in Puerto Rico Olive Garden, unfortunately this time I made a mistake because I went to the restaurant of San Patricio in Guaynabo for the first time because it was not a good night for me my guests .

First of all the place was empty with few customers many empty tables and still we waited 30 minutes to be seated but that is acceptable from my point of view.

What surprised me and my guests was the bad services which I know is not represents the best interests of Olives Garden, which stands out for being a restaurant with a high quality of service and good customer service.

I was served my drinks, but I never got my special drink that I always drink a Vodka with China that only you do well but never never despite the times I told you that my waiter, we never received the bread that distinguishes Olive Gardens, then I served the salad and 15 later my forks and knives and to my surprise a single napkin for four people. I do not believe we told him and went to look for them and the food arrived and never the napkins, never the refill and less never my vodka ever I arrive.

I do not believe that this is the service that you always give and it is confirmed because I am a loyal customer of you

But this you should know

We, our family, never complain to the waiter because we are not this kind of person and even being nice to the people that we talked to his employees, it seemed that we did not care on that day that should have been so special for me. It was a frustrating day that we will never forget. nor my family.

I hope you can work with those details for me that birthday was horrible and forget and Olive Garden is more than what I got that day Olive Garden for me was a place to have fun and not wanting to forget,

Thank you for attending and sorry for this statement but I could not remain silent

My phone is the

[protected]

And my mailing address is

Palacios del Monte

1608 Calle Denali

Toa Alta PR 00953

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6:35 pm EST

Olive Garden food

We went for a lunch date and the food was extremely gross... The chicken dumpling soup only had 1 piece of chicken in it and the dumplings were dry and gooey in the middle. Then we got our entrees i only got 1 piece of shrimp in the whole entire dish. I was extremely disappointed as this is my favorite resturant to go to.. I dont know if i will be back because the poor quality of my food.

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pobarjenkins
Minneapolis, US
Nov 29, 2017 1:35 am EST
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Did you tell your server? Did you ask to speak with a manager?

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6:06 pm EST

Olive Garden food and horrible service

We took my daughter with her baby to eat all you can eat soup and salad. Once we were seated it took waitress for ever to come get our drink order. Then she kept taking off and not returning until 15 min later to take our order. Then when brought my husband soup it was cold. She came back after questioning him about and said here I microwaved it so it should be hot now. The salad was oily and wilted. Waitress was rude, bad attitude, and took a long time with our total service. We were there a little over 2 hours. Worst experience we have ever had. We always have had good experiences in past. Waitress name Kayla LaPerriere

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4:59 pm EST

Olive Garden cold soup, dirty dishes

11/24/17 at 11am we went to the Olive Garden in Colonie, NY. We ordered soup and salad and a bottle of wine. Wine glasses were spotted terribly, I actually cleaned the second glass IN FRONT of our server. My daughters soup was cold, mine had no potatoes or kale at all, I had skins and broth. Our wine was not opened, we opened it and poured it ourselves. Sad, sad lunch.

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pobarjenkins
Minneapolis, US
Nov 28, 2017 12:46 am EST
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Did you try asking for a manager?

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12:12 am EST
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Olive Garden service and the food we ordered

My family went to Olive Garden on 11/25/2017. To eat a early dinner The was 3 of use. All of the servers where just standing doing nothing. Our service was very bad. Our drinks set empty the whole time. Had to flag down another sever to get a refill. After we got the all u can eat soup salad bread. We did not get to eat but one bowl of soup and salad. My mother had that and my husband. But they was still hungry when we left. I had meatball pizza fritter. I took one bit off my husband salad and got charged 4.29 for a add on salad for one pite of salad on husband plate. I said something to him when he came to get payment for sorry service and he said he had to do that. What for one pite I payed 45.58 and we all left hungry. The sorry service and not get the food all u can eat soup and salad for mom and husband and me getting charged for a pite of salad. Server was Christopher c. Kingsport TN 37660 olive Garden

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9:32 am EST

Olive Garden the drinks.

Saturday night I took my mother, sister, brother-in-law, nephew and niece to this establishment. My sister, niece and I each had a Dr. Pepper. My mother got a water, brother-in-law and nephew both got a sweet tea. All three of them became viciously sick later that evening. We all ate similar food so it's lead us to believe that there's something wrong with the water at this Olive Garden.

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7:30 pm EST

Olive Garden to go pick up order

We ordered Togo pickup for the first time tonight. I ordered chicken and shrimp carbonera from the website and all the chicken was burned on bottom of each piece.. The bell peppers were burned and a couple of the Shrimp were burned as well. This caused the pasta to have a burned taste to it.
I usually eat in the restaurant and it is good. So I am very disappointed to have recieved this failed dish in my home.

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pobarjenkins
Minneapolis, US
Nov 21, 2017 3:59 am EST
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Did you try bringing the food back to the location of purchase along with your receipt? They may be able to offer you a replacement or refund.

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5:40 pm EST

Olive Garden olive garden

The Orange Park location allowed a teenage patron enter their establishment with their underwear exposed. I lost my appetite when I saw that. How tasteless is that to do in a restaurant. No home training. I lost all respect for this company, by them not enforcing a dress code. Scared of hurting feelings, and afraid of being picketed, or afraid of the few who would claim they are being harassed. Letting them change what is socially excepted and what is not. Shame on you Olive Garden. You just lost a good customer of 35 plus years, because the management team allowed this punk to parade around in his underwear, where people are trying to enjoy a decent mail.

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pobarjenkins
Minneapolis, US
Nov 21, 2017 2:20 am EST
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Your complaint is hard to read due to your poor grammar and spelling. You are also awfully judgmental and come off as quite a rude and unpleasant person. Olive Garden is a chain restaurant and is not considered fine dining. Most chain and/or non-fine dining restaurants do not have dress codes. They are not necessarily "scared of hurting feelings." They do not want to lose business. As far as you are aware, the other customer could be someone who eats regularly and is polite to the staff. The individual may be a much more valuable customer than you. Everyone should be treated with respect.

You may want to eat in the safety of your own home if such a small issue ruins your appetite.

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6:38 pm EST

Olive Garden employee

To whom it may concern:

It has come to my attention that multiple people witnessed Aaron Funes, an employee offering a coworker cocaine inside of Olive Garden while working a shift on Sunday, November 12, 2017. I wish to stay anonymous as I do not want to be involved but I feel that you should know what has been going on inside of the restaurant here at Olive Garden in Hayward, California.

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5:42 pm EST
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Olive Garden service/food/staff

My family of 3 visited Olive Garden on 11/19/2017 after 1pm. The waitress we had was good, however we can tell she was over booked with customers. In addition to us and a few other tables she had a party of 20. The issue we had is another employee was delivering a drink, and dropped the drink right next to our table, spilling it and breaking the glass. As he was cleaning up the mess and leaving, I asked my husband if he had anything on him, he checked his coat which was hanging on the chair and the sleeve was covered in the drink that the waiter spilled. Because glass was still all over the floor, another waiter stood by waiting for him to come back and clean up. We asked for a manager, who came by to see what we needed, at this time we explained that he spilled the drink on my husbands coat. We both understood it was an accident and things like this happen all the time, however, he never told us that he spilled the drink on his coat and none of the waitstaff mentioned it to us at all. It was clearly visible, we had to point it out to the restaurant. The manager said I'll have him clean it up and left. About 20 minutes later the manager comes back and hands us a $20 gift card.
At this point we have been waiting an hour for our food. The waitress brings out our sons dish and tells us they are making alfredo sauce ours will be a little bit longer. However the table next to us with a party of 5 received their food half having alfredo pasta 15 minutes after she told us that. Another 45 minutes go by and our food finally arrives. Our waitress was so consumed with the party of 20 that she did not have a chance to come back and check on us. Our food was cold and taste as if it has been sitting for a long time. However, there was no one that we could inform because no ever came back to check on us, not even the manager. At this point we have been in the restaurant for over 2 hours with a 3 year old and was just ready to leave. Never got a chance to voice our concern or disappointment. I don't blame the waitress, because she was overbooked, I do however think the manager should have been more attentive to the customers in the restaurant and maybe more apologetic or at least act as if he was.

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pobarjenkins
Minneapolis, US
Nov 20, 2017 12:48 pm EST
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I don't think the spill stain is very obvious since it blends in to the color of the coat. I believe that they truly didn't notice it. It was very kind of the manager to give you a gift card for the mistake. In regards to the wait and food, you could try calling the restaurant to speak with a manager. In the future, when you're physically in a restaurant, if you alert any employee, they can get a manager or your waiter for you if you ask.

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Takita
, US
Nov 22, 2017 4:02 pm EST
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The picture of the coat was taken after it was wiped down with a wet rag and a few hours of drying and after we got home, as you can see in the picture it still is noticeable. The initial stain on the coat was very obvious in the restaurant, it was not something that blended in with the coat at all and the color of the liquid was pink, which the coat clearly is not. The picture was posted to note how much of the coat was impacted, it was not just a splatter but almost the whole sleeve was hit with the drink. I am not discounting that the manager gave us a gift card and was grateful for it, I am discounting how he handled the situation.

This is not my first time in a restaurant, we notified a waiter to get us a manager for the spill on the coat, there was no one around in regards to us to complain about the wait or the food and as I mentioned in my post after sitting in a restaurant with a Toddler for this long of a time, a further wait was not something I was ready to do. We felt it was better to leave at that point.

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2:15 pm EST

Olive Garden horrible customer service/undercooked food

Me and my family went out for dinner and had a party of 7. We went inside and told them how many we had and she was really rude about it saying that we can't eat there because we didn't call and let them know about a party over 6 coming in. We got that problem resolved and went and sat down. It wasn't getting any worse until we got our food. I got ravioli and it was under cooked it was cold. When I asked the waiter about it she said that's what you ordered so I asked her if they were frozen or fresh she told me they were frozen. My wife got thru chicken Alfredo and that was undercooked as well. The rest of my family food was decent but not great. The waitress never came back after we got our food. Everyone needed refills but never got one. So we were very unsatisfied as of last night but the worst part of it is that me and my wife got sick from our undercooked food.

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pobarjenkins
Minneapolis, US
Nov 20, 2017 1:56 pm EST
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At most chain restaurants the food is frozen, not fresh. Unfortunately you don't have a way of proving it was Olive Garden that made you sick.

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5:20 pm EST

Olive Garden waitress / her name (brianna joy-brown)

A waitress about a month ago smelled strongly of marijuana when my wife and kids were sitting at the table celebrating my child 10 birthday . She took our order but was slow of speaking and really seemed aggravated . After that I was wondering did anyone else smelled the marijuana the customers next to me told me she smelled of it as well I proceeded to get up and not eat there anymore . My kids Deserve to be in a drug free environment i really don't know if you all drug test or not but I was very Disappointed . About Two weeks ago I thought by now this problem will no longer occur I see the same women entering in the building smelling of marijuana once again I walked away I don't know how this company is running there employees or if they even care but I am very Disappointed about this I tried calling the manager all she would say is "well look into It".

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Shaun R.
, US
Nov 18, 2017 8:11 pm EST

What state do you live in? Not that I would agree with it, but marijuana use is completely legal in many states.

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8:40 am EST
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Olive Garden pay at table device

My daughter and I ate at the local Olive Garden on 11/13 for her birthday. Service was pretty good. Food was just OK. Waiter had way too many tables to handle. My bill totaled $43.41. I can calculate a 20% tip - it is $8.60. While using the device to pay at the table, the tip calculator that automatically comes up, states that a 20% tip is $10.00.
Deceptive business practice...

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11:57 am EST
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Olive Garden both product and service

i came to you guys on monroe st. in toledo ohio on MY SONS 1st BIRTHDAY oct. 27th 2017 we never get out much and the night we choose olive garden i get cold undercooked chicken and rude lengthy service with no solution as my fiance and son finished before i even got a replacement. as well as only 1 drink refill throughout our entire dining. we would love to come back but are very hesitant in spending such hard earned money on these types of experiences. i set out to have a perfect day for my babies birthday and ultimately ended up angry .. and hungry ; i would appreciate an appropriate resolution as soon as possible thank you in advance

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3:26 pm EST

Olive Garden recent togo order

I have had 2 orders placed at Olive Garden ToGo menu and I have had 2 very bad experiences. I have dined in at Olive Garden and received great care. I had a ToGo on 10/31/2017 where the chicken for my chicken alfredo had a pungent order and the taste of the chicken was not pleasant. I did not get to enjoy that meal. I decided to give Olive Garden a second chance, since some time pasted and attempted to order grilled shrimp with past. I received breaded shrimps, that were soggy, in my pasta instead. I love ordering at Olive Garden and has since changed from ordering at that specific location. Just wanted it on record that I was not satisfied.

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2:27 pm EST

Olive Garden food

I ordered take out today and I'm highly disappointed. I arrived right on time when I was told my order would be ready. My fried mozzarella sticks were cold. My bread sticks were very very hard and over done all 12 that I ordered. I love the alfredo sauce from here so I ordered two extra sides at $3.49 each and it didn't taste the same as usual. It was very blan and tasted and looked watered down. This was over all a bad experience and I'm highly upset to had spent $40 and not be satisfied. Wish I would've saved my money but I had a taste for some great food and it didn't happen. This is the first time I've had a bad experience at Olive Garden so I had to complain.

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Olive Garden Customer Reviews Overview

Olive Garden is a popular Italian-American restaurant chain that has received a lot of positive reviews from customers. Many customers praise the restaurant for its delicious food, friendly service, and cozy atmosphere. The restaurant is known for its unlimited breadsticks and salad, which customers love.

Customers also appreciate the variety of menu options available at Olive Garden, including pasta dishes, seafood, and steak. The restaurant also offers a range of vegetarian and gluten-free options, making it a great choice for those with dietary restrictions.

In addition to the food, customers also rave about the restaurant's affordable prices and generous portions. Many customers feel that they get a lot of value for their money at Olive Garden.

Overall, Olive Garden is a highly recommended restaurant for those looking for delicious Italian-American cuisine in a cozy and welcoming atmosphere. With its friendly service, affordable prices, and delicious food, it's no wonder that Olive Garden has become a favorite among many customers.

Olive Garden In-depth Review

Overall Rating: Olive Garden is a fantastic restaurant that consistently delivers a delightful dining experience. From the moment you step through the doors, you are greeted with warm hospitality and a cozy atmosphere.

Ambiance and Atmosphere: The ambiance at Olive Garden is inviting and comfortable. The dim lighting, soft music, and tasteful decor create a relaxing environment that is perfect for a romantic dinner or a gathering with friends and family.

Menu Variety and Quality: Olive Garden offers a wide range of delicious Italian dishes that cater to all taste buds. From classic pasta dishes to mouthwatering seafood and succulent steaks, there is something for everyone. The quality of the ingredients is exceptional, and each dish is prepared with care and attention to detail.

Service Efficiency and Friendliness: The staff at Olive Garden is known for their efficiency and friendliness. They are attentive, knowledgeable, and always ready to assist with any requests or questions. The service is prompt, and you can expect your meal to be served with a smile.

Pricing and Value for Money: Olive Garden offers great value for money. The portion sizes are generous, and the prices are reasonable considering the quality of the food and the overall dining experience. You can enjoy a satisfying meal without breaking the bank.

Dietary Accommodations: Olive Garden is committed to accommodating dietary restrictions and preferences. They offer a variety of vegetarian and gluten-free options, ensuring that everyone can enjoy a delicious meal at their restaurant.

Reservation Process: Making a reservation at Olive Garden is a breeze. You can easily book a table online through their website or by calling their friendly staff. Reservations are recommended, especially during peak hours, to ensure you have a table waiting for you.

Cleanliness and Hygiene: Olive Garden maintains high standards of cleanliness and hygiene. The restaurant is always spotless, and the staff takes great care in ensuring that all areas are clean and sanitized. You can dine with confidence, knowing that your health and safety are a top priority.

Location and Accessibility: Olive Garden is conveniently located in various cities, making it easily accessible for diners. The restaurants are typically situated in central areas, close to public transportation and parking facilities.

Customer Feedback and Reviews: Olive Garden values customer feedback and reviews. They actively listen to their customers' opinions and strive to continuously improve their services. You can find reviews from satisfied customers on their website or popular review platforms.

Special Offers and Promotions: Olive Garden frequently offers special promotions and discounts, allowing customers to enjoy their delicious meals at even more affordable prices. Keep an eye out for their latest offers on their website or social media channels.

Online Ordering and Delivery Options: Olive Garden provides convenient online ordering and delivery options. You can easily place your order through their website or mobile app and have your favorite dishes delivered right to your doorstep.

Loyalty Program: Olive Garden offers a loyalty program that rewards frequent diners with exclusive perks and discounts. By signing up for their program, you can earn points for every visit and enjoy special benefits.

Social Media Presence: Olive Garden has a strong social media presence, engaging with their customers through platforms like Facebook, Instagram, and Twitter. They share updates, promotions, and mouthwatering food photos, keeping their followers informed and entertained.

Sustainability and Ethical Practices: Olive Garden is committed to sustainability and ethical practices. They source their ingredients responsibly, support local farmers, and strive to minimize their environmental impact. They are dedicated to making a positive difference in the communities they serve.

Corporate Social Responsibility Initiatives: Olive Garden actively participates in corporate social responsibility initiatives. They support various charitable organizations and community projects, demonstrating their commitment to giving back and making a meaningful impact.

Staff Training and Professionalism: The staff at Olive Garden undergoes thorough training to ensure professionalism and exceptional service. They are knowledgeable about the menu, attentive to customer needs, and always maintain a high level of professionalism.

Business Hours and Availability: Olive Garden operates during convenient business hours, typically opening for lunch and dinner. They are open throughout the week, including weekends, ensuring that you can satisfy your cravings whenever you desire.

Parking Facilities: Olive Garden provides ample parking facilities for their customers. You can easily find parking near the restaurant, making it convenient for diners to access the establishment.

Additional Amenities or Services: In addition to their delicious food and excellent service, Olive Garden offers additional amenities such as private dining rooms for special occasions, catering services for events, and gift cards that make for perfect presents.

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Contact Olive Garden customer service

Phone numbers

1 877 500 9706 +1 (800) 248-4935 More phone numbers

Website

www.olivegarden.com

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