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Old Navy / card issue in store purchase

1 Olympia, WA, United States
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I had situation happen today that has happened this time last year while purchasing Christmas presents, card showing valid as of very recent. In order to access card, I was asked questions, then, running credit AGAIN to reissue a card that I've had for years! I did receive any mail letting me know that my card was no longer accessible. My purchases were backed off, and the $20 saved by using my card for purchases was removed and added to the $75 charges. I am frustrated and upset that this happened while in line and asked to run credit again against my credit to make this purchase happen with the $20 savings. I paid the full amount but will more than likely never shop in Old Navy again with how this transaction went down and no one savvy enough to deal with this as a long time customer and card holder.

Nov 11, 2018

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