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Office Depot / complete disaster

1 United States Review updated:

Ordered a laptop online Black Friday morning. I had multiple time out errors before I finally got a confirmation number. I thought I was good to go. Boy was I wrong!! Through out the day I got 5 confirmation emails, which prompted me to call customer service. I was told that my credit card had been declined. I called my credit card company who told me Office Depot attempted to charge my card 4 times! It went through twice, after that it was flagged. Called Office Depot back, and I was told someone would call back by the end of the day with the problem resolved. No call back. Finally yesterday I was able to give another card, which they ran, and was told that my order was confirmed and I would definately receive my laptop by 12/6. Today, I get an email informing me my order is cancelled. I call again. They tell me its on backorder, I'll receive it eventually. When he could not help me any farther, I asked for his supervisor, and got hung up on. So I emailed, explained everything and asked for verification. I was told that the laptop at the price I ordered it was while supplies lasted and I would need to pay full price. So here I am, with over $1200 in pending charges on my cards, no laptop, and now they want me solve their screw up by paying full price. Office Depot just lost a long time customer!

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  • Jo
      5th of Dec, 2010
    0 Votes

    Similar problem here, but with no credit card problem... On 11/26/2010 @ 12.23 am I placed an order online for 2 APC Back-UPS XS Series Battery Backup they had on sale for $99.99 each which is 50% off regular price, they were supposed to be delivered on 12/01, they never did and on 12/02/2010 they call me to tell me they had cancelled the order because they didn't have them in stock any longer, they tried to sell me some other model at full price. When I checked online they do have them in stock but of course, they are now at regular price. This is the second time they do this to me, they did the same back in 2008, at the time I promised myself not to do business with them again and instructed my employees to switch all our business to Staples. This time around price was a temptation and I broke my the old saying goes - Fool me once, shame on you, fool me twice shame on me, I should have learned from the first time and stuck to my promise. Moral of the story...Don't trust Office Depot and stick to your promises

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