Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Nokia Customer Care / poor customer service!

88% 25
HCL Infinet Ltd
Sathya Business Park, UGF, 1, Naval Kishore Road, Hazratganj road, Lucknow - 226001
9.30 am to 6.30 pm Phone: [protected]
Email: hcl_lucknow@nokiacareindia.com

This is the address of nokia care center, where customer executive promised me on behalf of nokia care, that if i paid a curtain amount then nokia care center will provide one year extra warranty with accidental and liquidity. She also promised me that it will be valid all over india in all nokia care centers. Now it is valid till 16/03/2008.

UGF-1,2,3, Shanti Complex, Faizabad Road, Indiranagar, Lucknow, Pin-226016, Near- Indira Diagnostic centre, Badshah Nagar
9:30 am to 6:00 pm (Sunday closed) Phone: [protected]
Email: infocareservices_lko@nokiacareindia.com

This is the address of other nokia care center which is nearer to my residence. I went there. my mobile phone having some problem at that time. Manager of the center deny my request and said that the papers and card of extra warranty is not important for him and he is not able to do anything for me because this promise was not made by NOKIA.

Now i am not able to understand that Are nokia care centers not a part of nokia or Promise of nokia care center's employee is not the promise of NOKIA.


Sort by: UpDate | Rating
N  21st of Apr, 2007 by 
Agree Disagree 0 Votes

Nokia 2255 - Unsatisfactory product

I am using nokia 2255 sponsored by tata indicom, there are many problems regarding this hand set. There is no proper clarity and the hand set needs to get repaired frequently. Beware!
A  29th of Jul, 2007 by 
Agree Disagree 0 Votes
HCL is an authorized reseller of Nokia in India, so i guess the first would hold... about the second, i am not sure as for warranty holding.
N  7th of Aug, 2007 by 
Agree Disagree 0 Votes
A copy of email to Nokia:

By means of this mail I would like to inform you of the problems I am facing with the new set purchased by me,that too in warranty period.

Model 6265R was purchased in the month of 14Oct'06. I purchased this phone because of my trust in the company brand and other several recommendations by users of Nokia.

My problem started on 11 July 07 when I found that this set is not working properly i.e. No out going audio working,problem with ring tone and blank display.

On this I contacted your authorized service centre in town-Simplex Service Centre, who in turn suggested me to give this set for repair.which was done with an assurance to be returned after necessary checks by company. Same was checked and was returned to me on 25 July 07. One can think of the necessity of working with out mobile for 14days. I any how managed without mobile with a hope that It will be repaired and I will be enjoying the Nokia's services.

To my great surprise your Nokia set worked only for 2 days after servicing and I was forced to give my this set again to your same service centre, who again left me to wait till 15Aug, till it is returned back to me... May God save me to face same problems which I faced earlier.

As my set is in the warranty period,one can not expect such major faults at this stage. I will be forced to loose faith with Nokia company and specially with such products.

Thanking You,
Sincerely yours,
A  20th of Aug, 2007 by 
Agree Disagree 0 Votes
I took out an N93 about 3 months ago and i am having problems with my speaker, when someone calls I can hear them but they cannot hear me. 3 months and this happens, which means I'm going to have to have it repaired and I'm going to be without a phone for a month or 2. This is unacceptable because i am paying for a phone that I won't be able to use.

The same happened with my brothers N73 also a couple of months old and the phone went in for repairs for the 3rd time last week. Poor craftsmanship, the navigator button fell off thrice and his LCD broke. meaning that every couple of weeks he has to take it in and then he sits without a phone.

Nokia has been named as an excellent brand, when it comes to cellphones, thats why we took it out but guys really... sorry to say we both aren't happy about the craftsmanship of both phones. It's becoming a liability more than an asset.

If this is what Nokia's are about then why buy the product.
A  23rd of Aug, 2007 by 
Agree Disagree 0 Votes
I got problem with my Nokia N80 which is 5mnths old. and Handset has malfunction due to which its not getting turn on, Given it to HCL Nokia care Shakespear sarnee Kolkata as of Aug 04, and they promise to deliver it after 5 days however, they called me up after a mnth and Gave me some old Grey color crap handset as a swap handset/. What the hell is this???

Mah handset was Brand new and in mint condition they have to give me brand new replacement one if they are not able to REPAIR my handset. It has been a month and i m keep on tossing between Nokia Care. My HCL Nokia care jobsheet number is 6100200411, and moreover, its showing in there status that handset is already been delivered. Though they have not delivered it to me. Team leader told me that he is gonna get me a new handset this weekend, But i don't think its ever gonna happened. I am not hearing any thing from them, what kinda service is this. My Jobsheet number is 6100200411.
A  31st of Aug, 2007 by 
Agree Disagree 0 Votes
I would like to share my horrible experience I had today with Nokia care Gurgaon India. I went to get my battery checked. I was humiliated degraded I was told to learn my moral values. I know Nokia is a good firm but I can assure in India which is one of their largest customers their customer cares are being given out to people who don't know how to look after their customers. If the thread is going to remain like this I am sure nokia will be the losers in the long run. I can give a detailed explanation of what I went through if someone from nokia bothers to e-mail me back.
N  12th of Sep, 2007 by 
Agree Disagree 0 Votes
its been more than 30 days, i registered a complaint on SMS regarding the replacement of nokia BL-5C battery, but there has no response from nokia people, my battery can explode anytime and am sitting on a BOMB. plz help. plz replace my battery asap.

NOKIA co. canot escape with its liability by issuing an advisory, when it has distribute BOMB in the public.
plz change the battery asap.
N  16th of Sep, 2007 by 
Agree Disagree 0 Votes
My Nokia N - 72 Handset is stolen. Is there any way to trace OR to lock the mobile ?
A  17th of Sep, 2007 by 
Agree Disagree 0 Votes
I submitted a complain to Nokia for replacement of BL5C Battery in the month of August. Till date , I have not received the replacement.
N  19th of Sep, 2007 by 
Agree Disagree 0 Votes
dear sir

one of my uncle have registered his nokia battery DL5C and the nokia customer care is showing that it has been already delievere however he had not got it. i request u to please check
N  28th of Sep, 2007 by 
Agree Disagree 0 Votes
Dear Sir
I am Amit Laddha following are my phone detailts which is i am using from 23 sept2006

Cell No: 09322132265
ESN NO: 0530350
Type : CDMA
Model: 2255R
JOBSHEET NO. : 211434038/07095/31

I have4 times prepared job sheet for the phone at your service centre during warranty period.

The various problems suffered by me are as follows:

1.No network coverage (unable to use the phone for 20 days)

2.No display (unable to use the phone for 8 days )

3.Mobile switch offs suddenly & unable to switch it on again (at present given at servics centre)

4 when FM is running mobile switch offs (at present given at servics centre)

5.unable to hear voice from other end, this problem is getting solved when operating mode changed (i.e. from vibrate to general)

Now situation is that my warranty period will over after 30 days, if the problem still continues I have to pay heavily every time.

You are well aware that what happens if phone remains OFF even for one day & I am facing it for so long period.

I am ready to pay the difference money if company is giving replacement by another version(oher than 2255R).Because these are the frequent problems observed with this model.

I am sincerely requesting you to please find some permanent solution with me.

Hoping for early & positive response.

Thanks & regards
Amit Laddha
Emerson Network power,Thane
Email - amit_4683@yahoo.co.in
N  2nd of Oct, 2007 by 
Agree Disagree 0 Votes

I bought a N73 yesterday and since the time i've put it to work, the light detector (to the immediate left of the secondary camera towards the top of the phone) has been blinking in blue. As far as i know, light detectors are meant for the phone's camera and do not keep blinking 24x7!
Can anyone who already owns a N 73 tell me whether this is a regular feature of the phone or there is something going wrong with my handset.
Also, could anyone please provide me with Nokia care centre address in Gurgaon.

Best regards,
N  3rd of Oct, 2007 by 
Agree Disagree 0 Votes
I want to know the number of Nokia Customer care center.
N  6th of Oct, 2007 by 
Agree Disagree 0 Votes

Please help me.

My Mobile Model NOKIA 3230 was Replaced by AIKON FONETIK NOKIA CARE CENTER which is in Munirka (New Delhi) but know it has been closed. My Mobile is stolen by a thief know I want to give it for searching. My basic problem is that I don’t know My Replaced mobile phone EMEI No. no Care center help me.

If you provide me my Phone EMEI No. from your database than I am very grateful to you. Please help me sir.


Center Name : Aikon Fonetik Nokia Care Center
L-92/3 Munirka New Delhi.

My Name : Kapil Kumar

Job Sheet No. : 351434038/070627/28

Product Code : 0522356

Model : NOKIA 3230

Old Phone EMEI No. : 352740012042805
N  31st of Oct, 2007 by 
Agree Disagree 0 Votes
I have purchased Nokia 5300 Music Express on 6th Jan '07 from a mobile dealer in Mumbai.

Serial No. = 352772015870528

I have faced lot of hardware problems in this mobile in last 10months and I got it repaired from the Nokia care center. Now again the speakers has started giving problems. This has made me to write to Nokia.

Below are problems that I have faced:

1) Within 5 month from the purchase, the camera stopped working and speaker was also giving problems, I got it checked from the Nokia Care Center and they replaced both the camera and Speaker.

2) After 3 months, problem again arises in the speaker and the resolution of the previously replaced camera was not that clear as the original camera. So, the Nokia Care Center replaced the speaker and made the resolution of the camera clear.

3) Now, just after 1 month after the replacement of the speaker I am again facing problem with the speaker, the music is not clear when it's on loudspeaker and the camera resolution is also not fine.

I know, this time also if I go to Nokia Care Center, they will change the speaker and do something with the Camera, but this will not assure that I will not face this problem again as this thing has already been done twice. Right now it's in warranty period so these things are getting replaced and repaired for free but what if I face this problem after warranty period, seeing the history of my mobile I am sure that I will face this problem again, this has made me loose my faith on Nokia 5300 Music Express.

Please guide me what best can be done.

Neelesh Chandra
email - neelesh_chandra@yahoo.com
Model - 5300 XpressMusic
Serail No. - 352772015870528
N  18th of Nov, 2007 by 
Agree Disagree 0 Votes
My mobile is dropped in the water & it is not getting start. What can I have to do please tell me..

I am in deep trouble please help me!
N  13th of Jan, 2008 by 
Agree Disagree 0 Votes
My imei no is 356966010886754.
N  26th of Apr, 2008 by 
Agree Disagree 0 Votes

I Have Lost my mobile how can i track my Nokia mobile Please let me
N  26th of Apr, 2008 by 
Agree Disagree 0 Votes
My imei no is 357948002389772
D  2nd of May, 2008 by 
Agree Disagree 0 Votes
hello maam i want to say that my phone would be damge by some mistake and it showed offline and it was not inserts any sim so i given this handset to ghazaibad nokia care and my hand set out of warrenty and nokia care taken this hand set and give me a time of one week after one week i reached nokia care and a maam was said that this hand set was not repair in this nokia care and pefared th nodia and i gived service charge to him i was give this hand set to nodia but after two week nodia nokia care also said this handset was not repaired because ghazaibad nokia care wrong repaired this mobiel and this mob was damage by him so help me about this method my phone name is n-70 and plz take some attention about this
i have all this slip which is given by nodia nokia care and ghazaibad nokia care \
plz reply me as soon as possible

abhinav garg

Post your Comment

Nokia Logo Nokia
Customer Care Service
Karaportti 3
Finland - 02610
+358 104 488 000
+358 104 481 002
View Full Information

Reply to