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Nokia Corporation / raya shop

1 Cairo, Egypt

Dears,

I bought a Nokia 6 device from Raya Shop at helwan branch and it have been opened from its pack as new as always but it began to ring without ringtone and it sometimes while talking on calls it turns silent with more than operator and tried to call more than one number and still the same problem on first month i used it, as normal i went to raya shop as i have warranty and they said that they installed new software for it and they promised that the device will work normally, i received the device only took the time to reach home and realized that it haven't been fixed, i went to other branch of raya shop (maadi) to fix it so they took the device and received it after 4 days and promised for the second time that it have been fixed, i felt shocked when i used the phone after couple of hours and found that the same problem still exists, i returned back to the same last branch sent it to be fixed
I told the someone who work at raya shop about my problem, he told me to sink the phone in water or break it to make the phone usless so i can exchange the phone with another new device
I refused to do so thats not right
I demand nokia to make investigate about maintenance sector at raya shop and demand to exchange my phone with another on because it have a real issue that the can't help me with
Attached to you the papers i have about warranty and receipt of the phone

Thanks
Hadir tarek
[protected]

Nokia Corporation
Nokia Corporation
Nokia Corporation

He
Oct 24, 2018

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