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Nokia Corporation / nokia steel hr

1 Kelowna, BC, Canada

I got my Nokia Steel HR for mother's day. Recently it stopped synchronizing, and stoped collecting the data from the device. The device can not be descovered by cell phone or laptop. the mac address is 00:24:e4:6f:08:df.
I have contacted the customer support, they keep telling me to reset the device.
Which I did multiple times. After the reset it works for a day or two, then stops synchronizing again.
Could you please help me with the matter. The device is under warranty. I have it just for 5 months.
I am very frustrated with the device, and the customer service as well.
Olga Sediako

Oct 29, 2018

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