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Nokia 3120 / new mobile is not working properly

1 India Review updated:

I bought Nokia-3120 on 4th August 2005 from Ambala. It was not working properly. It heats up and disconnects while receiving and sending calls.

I complained to the shopkeeper (Ambala) within 1-2 months. He told us that it will not be replaced but will be repaired and directed us to Nokia Priority Center,Noida.

We gave the mobile for repairing to Mobile Spacetel, Sector-18, Noida.
They repaired it but it doesn't work and we gave it again. They told us that it’s a Software Problem. It had been repaired thrice by Mobile Spacetel but the problem still exists.

I have not used my mobile from 1 year properly because half the time it was not working properly or it had gone for repair.I have changed many Sim cards also in the confusion that it may be the fault of the connection service.I was not expecting such respond from Nokia.

I got one more mobile.Its a Sony Erricson's model.I was facing some problem with my mobile and the service center had responded me very well.Even, when they saw that the problem is major they replaced my mobile and gave me a new hand set.

Now the warranty period of my Nokia-3120 is also over. I have checked its battery through online battery check process. There is no fault in the battery.

Even, the respond from Nokia Care center was not good. Atleast ,Nokia should teach their lower staff the way they should conduct with the ladies.It was really a bad experience talking to an employee in the Nokia Care Center.

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Comments

  • Ha
      14th of Sep, 2007
    0 Votes
    Nokia 3120 - Total hardware failure in 18 months!
    India

    1. I purchased a new Nokia 3120 phone in May 2005 in Bangalore. During the guarantee period of 12 months the phone worked well and all the advertised features were functional. About 13 months (one month outside the guarantee period of 12 months), the display and reception signal strength went intermittent (used to frequently blank out) .

    2. The phone was handed over to Nokia’s service center franchised to HAL Infinity near Commercial Street, Bangalore. The repair center staff was hopelessly inefficient and constant chasing up with frequent visits were required to get the handset repaired. It was evident that other Nokia customers at the service center were also in the same boat. The phone after repairs was handed back after about 15 days, with a repair period warranty of three months.

    3. The phone failed again in about 40-45 days (10-15 days outside the repair warranty period). Therefore, it was back to the service center again. This time, it was almost a nightmare trying to get the set repaired. Several phone calls and two visits (each visit with one-two hours of waiting) later, I was informed that the set had been dispatched to Chennai for repairs. Then, I was told that the set could be collected back as it was “beyond repair” as its motherboard circuit had been “tampered with”. Arguments with the staff that the service center had repaired the phone earlier, etc were a sheer waste of time as this was evidently the very convenient legal way out for Nokia.

    4. I also learnt that I was not the only customer in this predicament – they were scenes of angry customers having been similarly denied or deceived. Most models being sold in India are made in China with shoddy quality and reliability of the hardware. I would strongly urge prospective customers to visit Nokia’s service center to witness the chaos and anger there, before deciding to purchase their handsets. Nokia’s motto should be changed to “CONNING PEOPLE”!!!

  • Br
      30th of Nov, 2007
    0 Votes
    Nokia 3120 - Servicing
    Sheo Corporated Steel Engg. Ltd.
    India

    I had given my phone Nokia 3120 for network related problems as per advice of Touch world an authorised Nokia care centre at 93/7 Deshpran Sashmal Road, Howrah, West Bengal vide Job sheet no. 1108/171 dated 8/11/2007 for servicing. The set was delivered late after the scheduled date on 16/11/2007 after payment of Rs.393.00.

    The network problem still persists and I find it tough to reach the centre again and again which is far away from my place.The Contact tel. at the center is out of order.

    Do we expect such services from NOKIA?

  • Se
      30th of Dec, 2008
    0 Votes
    Nokia 3120 - 3120
    nokia
    Singapore

    I bought 2 new nokia 3120 cellphone. Both worked erratically. Sometimes other party could barely hear us, while sometimes, I could not hear the other party. Hopeless phones. Nokia care center was not helpful at all. 2 brand new phones and both faced the same problem! Anyone with a solution, with contact me at +65 84442105

  • An
      16th of Feb, 2009
    0 Votes

    hey nokia 3120c also has some restarting issues like 3110c...ohh goshh..whts goin on... not only 3110c n 3120c sm other latest nokia models also hv this problem. what happend to NOKIA...
    I hv a 3110c.. nw plan t go 4 a new one. Want a Nokia phn coz i m addicted to it... (but i must say NOKIA SuX)
    wot to do. hw cn i buy a new nokia phn wit these restartin probs...
    i found a effectv method for restarting prob in my 3110c.nw it works well.But i dont wnt to apply those things to my next brand new Nokia phn...
    hey guys..hv u got any idea, Is this happens to only made by nokia(China) phones... search for it... wot r the other restarting models...need ur feedbck

    anushka_wijepala@yahoo.com

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