NJ Transit / newark penn station

United States

On Monday June 5, 2017 approximately 1:35 am I was trying to get on Amtrak train # 66 which was boarding on track 2 both sides were locked. I asked NJ Transit police for entry. I was told they have no keys to open doors. After missing Amtrak train I tried to catch NJ Transit which was boarding on track A the same time as Amtrak. I also missed that train and had to wait until 2:13 a.m. and by the time I got to New York I missed Amtrak train number 66 and had to pay additional money for my travel. There should be more employees available during those hours to be able to open the door so that passengers can board the trains. The escalators and elevators should also be accessible trying to carry luggage up and down the stairs it's not safe.

Jun 09, 2017

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