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2.2 793 Reviews

Nissan Complaints Summary

239 Resolved
552 Unresolved
Our verdict: Engaging with Nissan, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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9:15 am EDT
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Nissan dirty dealer

This dealer happens to have spent the last 20 years dumping rubbish into the river behind his dealership and burning parts of cars. Seriously you can walk in this river and find any car replacment you will ever need - including gears -air filters, car carpets, exhaust pipes, drive shafts - and thats just what Ive pulled out so far :/

The pictures not the best but trust me - its an car park in river and on the banks- literally.

Sadly the Irish EPA cant do much about it as he has stopped in the last few years but he wont clean up the mess he has made so far.

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Nissan - loud popping noise

I purchased a 2009 fully loaded nissan altima about 11 months ago. Recently, it started making a loud popping noise when I drive the car and when I get out of the car. At first it was every now and then. This week it makes it every few minutes. I took my car to the dealership this morning and the service guy told me that the '07s and up are having that...

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Nissan switched my cd/stereo

I had looked at and test drove a Nissan. I looked at the car a couple of times. The gentleman called me and said they needed to move some vehicles, being the end of the month. He said they would give me the $500 stereo and wanted to make me an offer. We made the offer of which included the stereo. He said because it was such a great deal, it had to be done that night. At this point it was alittle after 8 pm. I got there to sign the papers and he said ole, the cd in the radio was broke and ordered a new one of which it would take three days to get. I didn't think much about it. When I got the radio, it was not the same one, but a much cheaper model. I called him immediately and he denied it. I can't prove it, I didn't take any pictures or anything, but I do have a witness that saw the radio when we test drove it. It had an ipod hookup, and the round button lit up. This radio had neither. I don't think they should get away with this sort of thing.

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12:12 pm EDT
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Nissan ignition coils and spark plugs

I paid 948.70 to have a tune up on my car. They replaced 5 ignition coils, and 6 spark plugs, and they were suppose to install original parts from Nissan, and they didn't, plus I was over charged for those parts.

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Nissan very poor company - terrible to their customers

This place I repulsive! Very bad service department, customer service, management, etc.
My husband and I went in on a saturday late afternoon in 2017. We chose new 2017 armada with a "red tag" sales price of 26, 910. We are talking about very basic suv. We chose this particular one because of the red tag price, not because it was basic - we prefer all the bells and whistles, but settled because of the "price". After test driving it and discussing purchase vs. Lease with the salesman, we chose to lease. The salesman told us we would get 15, 000 miles per year w/only 10cents per mile over that. He asked us what we wanted our payment to be, and we told him - our first mistake! Getting back to the dealership, we went into the finance office, at this time is was already 10 p. M and we were the last people there. The finance guy rushed us, talked us into an extended service plan service ($5, 000) and asked us to sign all the documents. Excited that we were going to be taking the car home that night, we did not ask questions when he asked us to sign a blank financial agreement/payment document - our second mistake. We are honest people and blindly expected the same in return! Ha! Our payment was set (At $872 per month for a lease), we wrote a check for $3, 414 for the down payment and he told us we could pick up the paperwork on monday when we brought the truck back for final evaluation - which is required by the dealership. (It was too late to do it that night, "he was ready to get the deal done and get home") we took the truck home and again returned on monday, but mysteriously the paperwork was not done. We did not ask questions when they told us they would mail it to us. — so in january of 2017 I needed to claim the interest paid on the suv for business expense on our taxes. When I went to find the documents, I remembered that I had not received them and called nissan motors to have a copy faxed to me to expedite the process. When I got the papers... Well, let 's just say I shat myself. Right there is black and white, the original price was $44, 000. Huh? The miles per year were 12, 000 w/15cents per mile there after. Nothing that we had agreed upon! How could this be happening? I called nissan motors back and asked why the price was not the same as the red tag - after many phone transfers to multiple people, the only answer I got was that nissan does not have to honor the red tag in a lease agreement! Wow! News to us. I also learned that if we were to keep the suv, we would have a residual at the end of the lease that we could either refinance or trade the vehicle in. If we kept it and refinanced, we would end up paying over $60, 000 for a vehicle that was suppose to be $27, 000. To say the least, I was livid! I immediately called the dealership and requested to speak to the owner, this took several attempts and finally I spoke to kevin mcgowen. I explained the situation and that if I was going to be paying $900 for a lease, I wanted the thing to have all the bells and whistles that I had preferred in the beginning! He told me he would do some research and get back to me. After multiple phone calls and 5 months of complaining, he came up with a new plan and vehicle. Sure enough the new one had everything I wanted but the new payment was $900.29. And I would be purchasing instead of leasing. Oh, I also put another $1000 down! Again, just glad that I was getting some sort of resolve, I agreed-our third mistake. It is 2017 now and I owe $35, 000 on a vehicle that I have been paying on for almost 3 years. And the trade in value is only about $18, 000. Do the math on that — yep, that's $17, 000 upside down! When I called the "new north texas nissan" under new management, the gm stated that he couldn't help me get out of it into a better deal because the dealership took a "huge" hit on the first trade and we would need to be prepared to put at last $10, 00o down to compensate. I asked, "how did they take a hit when I was paying $900 per month to lease a vehicle, aren't lease payments usually cheaper than purchase payments?" he just laughed and said he could not help me. So now we are with a vehicle that will never be worth what we owe on it, no matter how nice it is!
Insult to injury, all of my services have been done there because of the service plan we purchased. (We thought it would be better on the trade-in value if we had all the services done from one place) I have had paint chipped the size of a golf ball during a service, transmission hose line crimped leading to a break down and required towing which I had to pay for and wait on reimbursement, they scrapped my leather seat 12" while in there shop for service, I have a grease spot the size of a softball under my drivers floor mat - also from the service department, they have lost my floor mats, they have lost pieces of trim to my seats, damaged a heater hose during an air filter change, the service people have lied multiple times, they have hidden services performed to prevent being reprimanded by management for poor service, i've waited in the waiting room over 3 hours on several occasions for oil change and tire rotate, eventhough my service plan pays for unlimited rental!
This dealership, no matter how many times it changes hands, can not get it together! Please, please beware. If there is any good there, I promise the bad out weighs it! No one should ever have to go through the torment we have. Be smart and go somewhere else!

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Loopdy
Loopdy
Decatur, US
Jan 08, 2011 10:10 pm EST
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I trade in a 2017 ford expedition xlt fully loaded for a 2017 mustang. I needed a vehicle that got better gas mileage. My trade in was gone the next day. It took over a week and over 30 hits on my credit for the dealer to get me financing.

Since I am finance with nissan motor acceptance company, I will go to other nissan dealers for business rather than this one. They have changed management several times over the years, but has been owned by the orr family of autogroups of arkansas.

Formally lence nissan, this dealership has defied the odds of staying in business by years of scheming and dishonest business practice. The lence family was a good group, the orr family is as well, this paricular dealership is a poor reflection to both. They have a high turnover rate of employment due to employees not wanting to be associated with the black smudge of this location.

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mad mama
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Jul 28, 2008 8:29 pm EDT

North Texas Nissan is a JOKE! I bought a 2017 Altima and it has not been 30 days and I have had the car and I have been to the dealership every week with problems with the car. My salesperson was great, however the management is a true JOKE. The GM sat there smirking at me while I was overwhelmed with with the fact that i had actually traded my 2017 Mazda that barely gave me any problems. The compressor has been replaced at about 500 miles, and the trunk has flown up while I was driving twice, and it is in the shop again due to the air blowing hot. I have complained to everyone there. I actually got a loaner car this last time, (considering that my car is in the shop again) the next week, and the thing that they were most concerned with is that I fill the gas back up in the loaner car! I WILL be a walking poster child for reasons why NOT to go there. I have heard so many horror stories, yet I gave them a chance and look what I get for doing so. They have a new name (Avery Johnson) with the same ole scandelous business practices! I hope Avery gets these nuts in check before he ruins his name too!

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cckk.scott
Denton, US
Feb 16, 2010 2:52 pm EST

I was taken in by the Internet Pricing listed $30, 915.00 for a 2017 Nissan Titan and a $5, 000.00 rebate with an iPod. When I get in, they said the price for the truck is $33, 608.00 not what I saw, even though I had the print out. Additional charges for Nitrogen, etching, wheel locks tint etc... After arguing with the salesman, a man by the name of Eric introduced his self. He gave me some pitch about they are a new management group that took over and are based on honesty and integrity. Two sentences later he lied to me. Told me the internet does not say $30, 915.00, when I showed him my print out, he said that is without the options. I pointed out that it does not say that anywhere on the internet. After about 20 min. of going back and forth to the managers desk, they finally agreed to honor the internet price but insisted they were losing big. I told them to take the Nitrogen filled tires, glass etching, wheel locks off the deal, I did not want it, they then said they would just let me have it. When I get home, I could not find the window sticker in the truck. I called Eric and left several messages over about 7 days. Never received call back so I went up there. He said he would order one and it would take about 6 weeks. The Ipod is another story, took me 2 1/2 months of calling and going up there to get that junky thing, it was a NANO. Wow I spend over 30k with them and I get a NANO. If they would have said it was a NANO at first I would not have bothered, but they did not and I take blame for not asking myself. After 8 weeks, I called back up there as I never heard back on the window sticker. After a few more calls, no response. I went back up there and since Eric was not there, spoke with Shannon Warren. He said he could not find where Eric ordered the sticker and would order me one the next day and it would take about 2 weeks. 3 weeks later, I call back again as I have not heard anything. He would not return my calls. A week later I call again and ask to speak with the GM. After being on hold for over 25 min. Wesley came on the line. Asked me to email him the information and he would make sure it was taken care of. I have done that and am awaiting a response. I would be willing to bet I don’t hear back. Its been 4 months since my original request.
As for the Service Dept. there, Anthony would never return my call as well. I went up there after scheduling an apt. to get my oil changed and the Check Eng. light was on. They blamed it on me getting a DVD/TV Installed and said it would cost me to have it reset. After going around on that issue and explaining that the only hard wiring they had to do was hook up the hot, ground and remote wires, everything else was wireless, they finally agreed to reset the light. Even with the appointment, it took them 2 hours before they even started on the car. I was there for over 3 1/2 hours for a oil change and I watched them reset the light, took them about 3 min. to do the actual work. I had a bad experience with them before but with the sign they had up "Under New Management" I thought I would give them a try...what a mistake.

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Presleysmom
Corinth, US
Mar 24, 2009 10:04 am EDT

Wow. I have never had an experience this bad in my life. Amazing. These people are vultures. They are out to screw you. Which is what they did to us twice. Shame on us for going back more than once, but we got sucked in by the banner saying it was new management and a new attitude. Don't let it fool you.
We got completely jerked around by the finance department and at this point, we have had the new car for 19 days and still have no "real" plates, although we finally were able to just back out their financing and get better financing. Not sure what the story is with that other than their finance team must have some internal issues or something because we heard 3 different stories about the situation. In any case, the car we traded in is still not paid off...Hmm, there's another problem, and our salesperson has only called us to ask us to make sure we only put good things on the survey. Really? No way. Not happening. There is no reason that the customers should be the ones jumping through hoops. A car is an investment, and not a small one either. People spend good money to purchase a car, and when it becomes a situation where the customer is doing everything and the sales and finance people are sitting on their butts doing jack, there is a problem. If you want to be screwed, this is the place to go. If you want good service, go somewhere else.

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factual
Paramus, US
Mar 15, 2010 3:34 pm EDT
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its your own fault if the contract did not agree with the sales guys promise you could have walked out at any time. nobody has a gun to your head. i recently had the same problem but made DAMN sure that the tape recorder had a new tape in it. i walked out when it came time to lay it all down cause what the lil' scheister promised and what i was given just didn't match. later the owner of the dealer ship called and asked what happened he said yeah right you full of crap i played the tape back. he shut-up himself. as for the mess in your car get it cleaned and fixed and haul his ### to small claims court on TV and make a ### out of him so 50 million will know about it.

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Advocate 4 the people
New Orleans, US
Mar 31, 2009 5:37 pm EDT

your problem is with the title office...not the salesperson...hey...you know that little thing called a fair profit...guess what...if you belly ache and negotiate a losing deal you will get horrible service...Its worth letting the dealer make a little profit now..isnt it...Anyway Texas title offices are the worst with plates...

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3:04 pm EDT
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Nissan repair ripoff/fraud

I took my car for oil leak repair as my car engine use to smoke after driving due to oil leak on 02/27/2010 and was given an estimate of $815 for the repairs. I agreed to do it and was delivered the car on 03/02/2010.
The very day i started experiencing the same problem. I was told they used some brake fluid to clean the engine so i will have the burning smell for few days. But the very next day on 03/03/2010 I had little smoke again from the car.
I took back the car on 03/10/2010 and they gave me a new estimate of $1843.52 for fixing two major issues and another and $700.64 for another issue all related to the oil leak and smoke problem that I came in for in the first place.
All they are gonna do is deduct the money I paid earlier from the bill. But i cant pay for all that repairs. I should have known the entire estimate in the first place so I could make a decision. I would have never done it from them if I knew its gonna cost me so much.
They have got me fixed.
When i spoke to the Manager Mr. Charles Kirby he said "THAT'S WHY WE DON’T REPAIR CARS WITH 150K MILES ON THEM."
I was shocked. My car has 150933 miles on it when I first took it in and 151092 when I went back again.
If it was their company policy or something I should have known it. If i knew they don't like to repair cars with more than 150000 miles I would have happily walked out the first time.
I am just a student and I want my hard earned money back somehow which I spent for nothing. Any suggestions would be appreciated ..
Also please don't even think of going to this dealer for anything because they are just gonna rip you off your money. A small around the corner mechanic would be more honest and would surely fix the problem...
Have a look at the images of the invoices and the ridiculous new estimate sheet given to me after I took my car back with the problem.
The first image is the new estimate sheet given to me after my first repairs. Then there are two invoices Invoice 1 for the initial repairs stating the problem, repairs, date in/out, milage in/out etc.
And the second invoice is when i took my car back with the problem.

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Mujhid
Bridgeview, US
Mar 19, 2012 7:14 pm EDT
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How I have to complan for farad

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11:58 am EST
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Nissan criminal

I gave the Manager, Joe Castelli, a $1, 000 credit card deposit, based on terms that they would give me a 30-day / 1, 000 mile warranty on the engine and tranny for a used vehicle. When I went back the next day to pick up the vechicle, the manager - Joe Castelli, said that he would only cover the tranny. This was not what I agreed to, so I told him that I didn't want the car and that I wanted my $1, 000 deposit back. Then he tried to scam me by saying that he only had a cash receipt of $100. I showed him my Credit Card Receipt from His Dealership - showing that $1, 000 was charged to Great Neck Nissan the night before, and he denied any knowledge of it and would not agree to refund my money. He kept insisting that I only left $100 cash. I then had to call the cops on him to get my money back. Just before the cops got there, he somehow realized that he was looking at some else's folder! What a line of Cr-a-p! He forgot that I left a $1, 000 dollar deposit in less than 24hours, but he remembered where I lived because he made a derogatory comment about my neighborhood (this was before I even asked for my deposit back!). Joe Castelli should be ashamed of himself...trying to steel money from lost customers due to his rudeness and lies. I'm surprised that Nissan would allow someone like him to manage one of their stores. I hope a lot of people see this review and realize that Nissan of Great Neck is not a good place to do business - in fact...it's probably one of the worst places!

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mase4u21
Fresh Meadows, US
Sep 01, 2012 6:07 am EDT

I came to this dealership on Thursday to have my car serviced. First i asked for a loaner car for the time (as i was told i would get one when ever the car was being brought for service) and was told their were none available. After asking for a manager, all of a sudden theirs a loaner car available for me, I deeply appreciate the managements concerns and actions taken. Mind you i was looking forward to coming back and purchase the new sentra or altima for my mother over the weekend. When i bring this loaner car back after driving 50 miles, they noticed a little scratch on the car which i had not seen when taking the vehicle nor i would have pointed out and charged me $125 for the scratch, and this was not done by me. I was really upset about this matter especially after i had just purchased a brand new 2012 Maxima for my self was going to come back to get another car from this dealership over labor day weekend. The rental manager insisted he was perfect at his job and he had made no mistake when handing me the vehicle with 4, 000 miles ran on. If some one can reach out to me and explain why i was charged especially after being a loyal customer and wanting to return to purchase another vehicle, i will be glad to repair this situation as i look to have Great neck Nissan as my preferred dealer and wont have to go to those lousy people at Star Nissan or Hillside Nissan where ever. Until then, I am very upset about this incident as no damage was done in the 3 hours i had rented the loaner vehicle.

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too hurt my owner joe lies
croton, US
Sep 01, 2011 3:53 am EDT

Beware...of this dealership group. Owners promise their employees a lot work them a lot, lie to them. No demo's, tell them lease or buy from them cause they will get an expense check each month. Not true.. they also do not tell or mention employees entitled to a Nissan discount on auto.. if you are an honest, hard working and give yr blood to this company, they use lie and let go and make empty promises about owed pay, expense checks never received and, etc..they do not care if you did a good job or if you have a family or dependants disabled or not.. oh, if you are promised vacation they will let you go day you start it or if medical reason to take it the same heartless.. if they can treat good employs like this then how will they treat a customer.. if you want customers to come back then you need good employees that are treated and respected professional for the long term not fly ny night ..non caring chain wearing unprofessional people and also to have the manager Jr and owner not car when employees buy cars to get rebates or not to be forced into a car cause buy, you are hear forever, what are you worried about I pay for it.. a few payments made not one expense check.. family important so you give yr blood and get staves in the back... I am a relative of an employee promised many things including they promised not to let him go cause he did his job, but because no back bones in other owners and an some employees not doing their jobs but their guys.. well we will move you.. then again more lies now no move and still waiting for money..I do hope Joe does right by him or we will help with all we have to make sure no one ever a customer or employee put in spot cause of lies, deception, and you know... Shame on you Joe for hurting a man and his family for being a hard worker ...how do you sleep at night...beware...if he plans on treating employees this way how will he expect to treat you a customer...really thought from my relative Joe wanted to turn things around, treat customers better respected and improve csi and make money.. guess he enjoys not too..

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nan4
Mineola, US
Apr 05, 2011 8:16 pm EDT
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I bought a Nissan Rogue in 2010. I brought the price list from EDMUND.COM and asked them to give me a car price as what it says.
The Manager agreed and he offered me monthly payment of $536 for
5 years which I thoght that it's resonable price. I purchased it.
It's my mistake that I didn't see the Contract saying 72 payments (6 years) but simply I trusted the guy...
I disvocered the fraud 9 months later that I purchased the car and went there with the contract. I was just told that he doesn't remember what he offered and I don't have any proof that he gave me a monthly quotation for 5 years...

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Mike jobals
Great Neck, US
Aug 01, 2010 3:00 am EDT
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I had a similar experience with Jim Castelli that guy is a total [censor]. Last year during the cash for clunkers program I purchased a nissan altima coupe. Jim Castelli said that I will get the $4, 500 back for my clunker trade in when the dealership got the $4, 500 reimbursed from the government. After one week I found out that I was supposed to get the $4, 500 taken off right away but when I confronted him about this he said that there was no record of me ever turning in a cash for clunker vehicle and that I was never owed $4, 500. Pissed off I went to the Better Business Burro and got a lawyer, when they got the call from my lawyer Jim Castelli said that he had misplaced my records and gave me my $4, 500 the next day. Jim Castelli is a true dirt bag and I will never buy a nissan from Great Neck Nissan as long as I live.

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samantha12
East Meadow, US
Jul 30, 2010 10:24 am EDT

I can't beleive that actually happened at Great Neck Nissan! The Manager's name is Junior, I don't think Jim Castelli works there anymore. They must have fired him due to these types of practices. I was treated with courtesy and understanding. They answered all my questions knowledgable and gave me a test drive without any pressure.

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Mr LongIslander
, US
Mar 13, 2010 8:35 pm EST

Well I guess all of this got the Nissan dealer to fire Mr. Castelli so he is no longer there Who knows maybe they are a good dealership after all.

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PT in queens
, US
Mar 13, 2010 2:16 pm EST

In reply to gentleman from Northport-scrammed by G.N. Nissan 3/3/10
u posted "I hope a lot of people see this review and realize that Nissan of Great Neck is not a good place to do business"

So sorry of your bad story there & thanks to warn us heads up before entering the 'Dragon's mouth & make our blood steam up'.

Also saw James C. of LIC, NY 's on Yelp's review
"A very disappointing experience at Beiner Audi on 2/19/09 test drive story."

Shame on those horrible people & the ones all over this country's scamming act, may they all be radon in hell for 6 generations... har!

PT in Queens as looking for a better used small-auto car on 3/13/2010 good day to all

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12:55 pm EST
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Nissan false information to customers - consumer right violation

I had taken my nissan versa to nissan for airport road for my service. It was my first time in that service centre .The odometer was 24000km. I specifically mentioned to the customer service agent that I need only an oil change and nothing extra. So he asked whether my car was 24000 . I never in my wildest dreams though there was a hidden meaning in that phrase. He made me sign a paper which they mentioned oil change and some inspections but NO price or charge was mentioned on them . Therefore again I specifically told him that I only need an oil change and he said that all the others are included in it. Since there was not price on the paper I signed it.
Since I was at work later, I send my friend to collect the car. This specific NISSAN AIRPORT ROAD charged me an unbeleivable amount of $356. I asked them why it is so expensive and they said I signed the paper for 24000km. Now in their language 24K service means they will change the oil and filter then inspect some minute things and charge the consumer with a ridiculous price. They did not even mention an estimate of how much it would cost me. Since it was my first time, the person who assisted me knew that I was not aware of the price, and he used that opportunity to squeeze me. I only have a part time job and it was a big amount for me to pay.
Never ever visit Nissan Airport Road (queen and airport). They will cheat you for sure. If you do please make sure whatever you sign and specifically ask them how much it will cost and sign the paper which has listed the price on them.. I hope this will never happen to anyone.
What happened is consumer right violation.
From
Joby John George
[protected]@hotmail.com

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11:31 pm EST
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Nissan rip off extended warranty

I/we purchased a used 2008 Nissan Maxima at Gray Nissan in DeRidder, La At first wasn't sure what we wanted, we own a 1997 Maxima with 198, 000 and never has been in the shop.. While the financing was being done, the sales person said, while your car is here, we'll inspect it for you! Great free inspection sticker.. $21959. cost of the car kellybook $19863. was just happy to get a new used car.. well then 6 weeks later we have no car tag! no one called us, So I called Gray Nissan, after a moment, Gray says, the bank has the Title, huh for over 30 days my title sat at the bank, no one bother to check the bank blames Gray, Gray blames the bank, , then 4 days later, received Tags and invoice.. WOW $20 fee for inspection, Dave said, honest mistake, sure.. I kinda thought the Extended warranty 6/75 was expensive $2499.00.. I called around to other NISSAN dealerships, no one had the same price, But no one was higher then Gray Nissan of DeRidder... I found a better warranty 7/75 Nissan gold preferred for $1350.00 at a different NISSAN dealership less then a 100 miles away. I got fumed. that's a $1149.00 saving/differences or however you want to look at it.. I went to Gray Nissan to cancel my extended warranty, Mike office manager decided to match then other extended warranty, Imagine that. I also canceled my Life Insurance too. and saved another $485 through my own insurance company. also so insurance company's will now finance vehicles and if your does, that GAP INS. is free. But wont tell you that or anything I mentioned.. I also called Nissan Nissan Consumer Affairs
P.O. Box 685003
Franklin TN [protected]
(800) NISSAN-1 (or [protected])
All Nissan dealerships are independently owned, I and we all know this, but Nissan should regulate, the amount, give take a few hundred, not over a Thousand dollars... Gray Nissan cant justify that amount no matter what math table is used. down right dirty and pathetic. This all could have been avoided if the sales people would have been more opened about option and not GREEDY..
TO THE PEOPLE
People please research before buying a car, ,
1) call your personal insurance company about life insurance, Gray Nissan WON'T tell you
2) call around for same or better extended warranties because Gray Nissan WON'T tell you
3) call your personal insurance company about the GAP insurance Gray Nissan WON'T tell you
4) bring your dealership pricing booklet with you, compare.. Gray Nissan WON'T compare

anyone can contact me at [protected]@yahoo.com for any questions..
I also can back this up, I have another buyer purchased a 2008 mercury sable new car in 09/09
Also charged $2500.00 for a 6/75 same ESP warranty 40 miles away for $1250.00 How can Gray Nissan say they care about their customers..

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Nissan bad customer service

Well..Where do I begin? A few weeks ago I started searching for a used Nissan Altima..basically my dream car. I saw a red 2006 Altima on trophy Nissans website for $8, 197, and it had around 67k miles on it. We called and they invited us to come on in to see it. Upon arriving(from Grand prairie which is a good 35 minutes)we were showed the vehicle. It had hail damage and a spot where the previous owner had scraped a pole. We went to the office to negotiate..and about 15 minutes later we were told it had been sold last night.
They instantly offered us another 2006 Altima, which had 30k miles on it for 13k. We tried to get them to go down, because we honestly couldnt afford that much..we offered 11, 500k but they wouldn't budge. Finally he came down to 1295k. We walked out.
That night the Salesman called us because he had found another 2006 Altima with 38k miles that he could sell us for 11, 500k. We asked him several times, including calling him the next morning. He confirmed the price and said it was ready. We told him that we were going to come in for it later that afternoon.
Meanwhile, We went around to several banks online trying to get approved for a car loan for that amount. In this tough more restrictive economy we got declined. Finally we called State farm, who we have our home and car insurance with, they went above and beyond and got us a loan. We traveled 40 Minutes to sign the loan docs and get the check.
Started out to trophy Nissan(another 35 min drive). When we got there, we went to the salesmans office and he came out to meet us. He informed us that the original red Altima had not been sold and we could test it out. We got in the car and waited for him to get the keys. While waiting another salesman came out and informed us he had already sold that car!
So we went to see the 2006 Altima for 11, 500k that he had called us about. He couldn't find the key and said he would have to have one made. Went to see the car...full of scrapes..not checked, Not inspected. Not ready as he had said.
We went back in the office and then they had Me a test drive yet ANOTHER Altima(which had 90k miles)..for 10k! We said no way, then they dropped to 9500k. We still said no.
We asked about the 11, 500k Altima(The one we had come for), check in hand. The manger came in and informed us that he couldn't let that one go for more then 13k! He finally came down to 12k. We asked him what had happened to that price the salesman quoted us several times. He stated it was mistake. Uh yeah sure, whatever.
He would not honor the quote, even in the good name of customer service. After we explained that we had taken off early from work and found a babysitter for our two small sons BOTH days..still no budging. We ended up walking out very upset, having spent about 2 hours there the day before and 3 hours this time. All the while being given the run around, vehicles were switched around on us several times!
This is the worst experience I've had trying to buy a car. They have basically no customer Service.

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Sean T. Mote
,
May 23, 2007 12:00 am EDT

I bought a repo'd truck from Trophy Nissan in Mesquite, TX. After taking possession of the truck 2 weeks later found out the bank that owned the repo some how needed the vehicle back but they lied about it. Don't trust Trophy. Avoid them at all cost! I'll see them in court.

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no limit moters
Pompano Beach, US
Dec 31, 2012 3:03 pm EST

just put this way most of these people cant buy

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DIAMONDCRE
Red Oak, US
Jun 17, 2011 2:29 pm EDT

Well where do i begin? I was Referred to see a salesmen to get a car from Trophy Nissan it was less than two hrs when the paperwk work was done and going through the finance dept and everything so they gave me a 2011 nissan versa let me go home with the car had it for like two weeks and the salemen called like on a thurs and asked for another proof of income that i receive every month so i said i could get it as soon a s they fax it. Well while waiting come monday the saleman asked me to come in so they can go through some paperwork with me i get there he is all shaky and nervous and asked me do i have a co signer when i had told the dummy all along i dont want one so he said some days ago i should have it approved as long as they get the paperwork he dont see why not so here he tells me (mind you i am suppose to be there for paperwork) they need the car back until they get it. i was so pissed because being the lying saleman he is all he wanted was the car there were no paperwork and basically he lied. He said soon as we get that form everything should be good and you can come get the car. I had the paperwork the next day i went and got the paperwork for my other source of income. Ok so now im waiting on a call from the saleman no call so i called to see whats goin on No answer from the saleman, the manager said he would call me back when he get an answer he never called back so i caled to talk to the manager that is over him they gave me the run around so i called the finance manager he said i need to talk to the saleman i found that pretty funny Wow! eing that i ohave a trade in my dealership called mind you my car was in the new car dept they said it was in the used car and when they transferred her to the used car dept they said they did not have my file so she asked to talk to a manager they had her on hold for a long time and came back and said the manager was not there could she call tomorrow and for my dealership to think they were bull crapping they called me and said go somewhere else i recommend nobody do business with trophy nissan they are liars and they bullcrap the whole time i feel bad for anybody who have went through what i have been through i am angry and im not satisfied take that damn best customer service sign down because thats even a lie!

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penny cottrell
Garland, US
Aug 11, 2010 10:03 pm EDT

I bought 2 cars from trophy nissan just recently and let me tell you i will never buy a car there again ! my story is i traded my daughters 2007 mustang because she wanted a car with better gas milage, we repeatly told them before u sell my mustang i want the alarm system back, i went thru several people, ! to make a long story short i was told the car was sold with my alarm system and then i was told the car was stolen from their lot they said we need a receipt for the alarms system so i could get a full refund!its been 4 months and i was promised several times the corporate has mailed me out a check, after waiting for 4 months and stilll waiting the manager calls me and tells me they lost the receipts and i need to show prove again on the cost of the alarm system!, i got so angry and left... penny

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Nissan unresolved complaint

I am the owner and General Manager of Nissan of Mckinney. I see we have one complaint and I have taken every oppurtunity to contact complaintboard.com and the customer to resolve this complaint. I am posting this on the board to hopefully get a response from the consumer or this website and encourage all customer with any issue to please contact me for possible resolutions and explanations. I can be reached at [protected] and my name is Chris Godwin

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R. Booth
Dallas, US
Mar 14, 2013 7:24 am EDT
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My wife bought a car from and the finance department lied about what they were selling us . We showed up for our prepaid maintenance and we were told there was none. They don't return our calls which is unbelievable.

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J Herring
Prosper, US
Oct 15, 2011 1:07 am EDT

I've got one for you... Nissan of McKinney Body Shop Nightmare - My retired mother was visiting from Oklahoma and had her new 5 month old Nissan Altima damaged by the hail storm that hit the metroplex in April 2011. It is now October 14th and she still does not have her car back. Nissan of McKinney has now had the car longer than she has owned it ! She has been promised several times over the course of the 5 months that the car would be ready, though each and every time the promise date has turned into "it will be ready next Friday." We actually picked the car up at one point because it was "finished" and could not believe the horrible condition it was still in...runs in the paint, paint bubbles, trim hanging off the car and the list goes on and on for two pages. Too many pictures to post. Having said all this and to add to the frustration, this dealership has been unprofessional and down right rude from top to bottom. I see in an earlier post above from the owner / GM Chris Godwin giving his phone number to resolve complaints...big waste of time.

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Dwronged
Mckinn, US
Sep 01, 2011 4:31 am EDT

And Preston sold me the Nissan sentra 2007 and lied about the entire deal with the help of mike in finance of course not even 2weeks ago I have never been treated more poorly if u really want to resolve this issue ur sales guy Preston knows exactly who I am. I can only assume u take responsibility for ur sales guys and what they are doing since it is your company how very sad god gave u that company and ur slapping him in the face with all the shady lies

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Dwronged
Mckinn, US
Sep 01, 2011 4:23 am EDT

I tried several times to contact u and Tracy and Vincent would not let that happen I was lied to several times and sold a lemon!I may look stupid but am a hairdresser in Allen and live in McKinney which simply means I live near ur business and have a big mouth if they hadn't lied to me and intimidated me it wouldnt be so bad I am extremely disappointed in your staff and if u are a smart business owner u already know ur staffs very shady but the truth will come out in the end won't it

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Nissan terrible customer service

Nissan Canada absolutely does NOT care about any problems with vehicles they sell. I sent a letter to the President re my car and was just phoned by a clerk to tell me that they don't pass along letter. The lowly clerks make decisions. What a joke. I WILL NEVER EVER PURCHASE ANOTHER NISSAN CAR BASED ON NO CARE AFTER IF YOU HAVE A PROBLEM. They are a disgusting company! I've had Hondas and Toyotas but this is my first Nissan experience and NEVER AGAIN! DO NOT PUCHASE A NISSAN!

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di0n romney
, Netherlands Antilles
Mar 11, 2010 10:37 pm EST

hello i live in the Caribbean .i buy a nissan frontier 2006 ax diesel. from our local dueler sint martin cars from the first service i told them i see oil in the air filter .told me is the pvc and it tock them all most a year to change it .it county new still passing they oil in the air filer.they change it agen i went over and over with the same problem . spoke the management then they make pay a part of the overhaul. they accept that truck have problem.they keep the truck for over 2 mounts in the service center.when i go over to them thay cant find the parts and one set of lies from management .after i got truck back before the warranty on the overhaul was up .the truck .all of the oil in the engine all most burned out.the engine all most broke .i spoke to management agen they keep running me around and after tell me i have to buy a short block for 9000 usd told them thy are crazy.i told them thy no of the problem before the warranty was up .and they refuse to fix it, every time go over the sevice center no one cant tell me eney thing and have hold on like i am a j...if you can help solve this problem with out a fit . my email dionromney@hotmail.com tel [protected] or [protected] cel and still have to pay the bank for the truck and they want rip me off nissan is a rip off dont buy none . want to get the mail of the ceo of nissan plz, can some send it to me .and i did pass my 100.000 mills yet

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Nissan customer service

Admiral Nissan
400W Black Horse Pike
Pleasantville NJ 08232

Admiral Nissan does not listen to the customer when the customer asks for specific services &/or maintenance to be performed.

My 2008 Xterra is driven 95% of the time on freeways with minimum stop and go traffic. I follow the service and maintenance as outlined in the “2008 Service and Maintenance Guide” that I received when I bought this vehicle. I follow the guide that Nissan recommends for this type of driving.

Admiral Nissan has changed the service and maintenance program to suit their needs by adding items that are not called for in your “2008 Service and Maintenance guide”.

Two of the most recent problems I experienced with Admiral Nissan are as follows:

The automobile required a front end alignment. Admiral Nissan did not rotate the tires as required in the 2008 Service and Maintenance Guide. The service department person stated that he was unaware that the tires should be rotated so he did not write it the work order when I requested a front end alignment. While the service rep may have been ill-informed, the Certified Technician (mechanic) should be aware of the proper course of action. If the service clerk has a question about the service requested, he/she should ask and clarify with the lead Certified Technician (mechanic), service writer and customer as to what should be done.

My 2008 Nissan Extera required a front end alignment at 25, 000 mile. I am thinking that perhaps the front end was not correctly aligned at the assembly factory.

My last unpleasant dealing with Admiral Nissan was on February, 2010. I requested a 30, 000 mile Schedule 1 and 2 maintenance. I copied the schedule from the “Nissan 2008 Service and Maintenance Guide” and gave it to the service person explaining to him this is what I would like done. The reason I gave the service person the list of what I wanted done on the Schedule 1 and 2 maintenance is that I was informed by the Service Manager that their Director of Operations had replaced the Official Nissan maintenance program with one he wanted to use. Admiral Nissan has added additional items not required in the official service guide that cost the customer thousands of unnecessary expense over the life of the auto.

At the service on February, 2010, Admiral Nissan added oil conditioner, brake cleaner and a Micro-Filter without asking me if I what I wanted these additional items included in my requested service. This automobile did not come with a Micro-Filter when I purchased it. I was waiting in the Customer service area while the service was being performed; no one asked me if I cared to have these un-called for add-ons added to my service order.

I question the fact that Admiral Nissan has replaced your approved maintenance guide with their own version that costs the customer additional unnecessary expense. Admiral Nissan increases the cost of scheduled maintenance for the customer without informing the customer in advance. Admiral Nissan then requires payment for service before allowing the customer to review the bill. They then hustle you out of the shop so that you have no time to review the bill to see what maintenance has been performed.

My recommendation to Nissan dealers to improve my future servicing experience is to:
1.Train the service personnel to listen to the customer
2.Have the Nissan dealer to perform the service that the customer requests
3.Inform the customer if the dealer does not follow the Nissan recommended maintenance guide
4.The Nissan dealer should follow Nissan recommended servicing rather than customizing their own program
5.Allow the customer to review the bill prior to paying the bill
6.If add-ons are recommended, be ready to explain why the add on service should be done and how it will improve the operation of the vehicle.
7.Obtain permission of the customer prior to performing any nonstandard services

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Nissan terrible service

TERRIBLEEEE SERVICE! salesguy was extremely pushy and wasn't taking no for an answer, told him my price range and he kept going thousands higher not getting it through his head. Then the manager got involved and was a rude obnoxious man, he told me I wouldn't find what i was looking for in my price range, which i advised him i already had at another dealership so he told me " go there and get it then", then next day calls to tell me he checked my credit and what i coudl afford, after i specifically told him i am paying with cash and NOT financing because i have bad credit, so he checked my credit wtihout my authorization, which ruins your credit the more people that look at it. . would highly recommend NOTT to even waste your time.

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Richard Brie
Oyster Bay, US
Jun 03, 2016 8:34 am EDT

My wife called on Saturday 2-9-13 to confirm that they had a 2013 Armada for us to test drive on Sunday at 12 pm. After getting a babysitter and driving 1/2 hour to the dealer we were told that the truck was not there and they were bringing it from the storage lot at Belmont Race Track and it would be there in a few minutes. (Disappointment #1) We were slightly disappointed as they stated they had the truck "on the lot and ready" when we called however we chose to use this time to price first and drive second. After spending an hour with the salesmen I asked if the truck was there yet and he stated it was not so I then asked for him to call and see where it was since it had been over an hour already. (Disappointment #2) When he came back to us after we waited another 15-20 minutes he stated that the truck was buried in the snow behind 2 others and we would need to wait until they dug out the other cars. (Disappointment #3) Now I understand that we just received a foot of snow on Friday but then why did they tell us the truck was there when it was not and why didn't they call to check on its arrival when we got there and not after wasting over an hour of our time. If they would have told us when we got there we would have gone down to GMC and tested the other choice of truck and then came back to Nissan when the truck was there. (Disappointment #4) This whole experience was poor from the very start and I am a responsible person but one oversight on their part led to another and another until I just wanted to leave. What a loss for this dealership as I was ready to pay cash and had no money owned on my trade in. It would have been an easy sale if they handled it properly. The icing on the cake of horrible customer service was that the dealership didn't even call us after the fact to try to make amends and salvage the sale or at the very least apologize for wasting my time and the money I spent on the babysitter. (Disappointment #5 & 6)

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greatnecknissanSCAMs
Little Neck, US
Apr 16, 2011 4:58 pm EDT
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Salesmans are xtremly pushy..managers are a also especially frank..pdi manager is a racist valet service is horrible..and the used car dealer manager sally is another racist redneck.and shes ###in the boss behind the boss' wife.these people is a discrase

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Radiant
Denison, US
Feb 18, 2010 3:12 pm EST

Went to Bud Shell's Auto World in Cape Girardeau, MO in 2003 looking for a good used car. First the salesman was not only obnoxious, but insisted I go in and fill out paperwork BEFORE
I had finished looking over the car that I was interested in or even been able to test drive! I check out everything; fluids, the "blow-by" from the muffler for evidence of engine trouble, how it runs, the ac/heater, stereo, etc. He kept turning the car off while I was still checking things telling me I needed to go in and fill out papers. My daughter, friend and I left to look at a dealership down the road. We returned an hour or so later, hoping to be with someone else.
He "greeted" us again. When we went inside to request another person, the first man followed me around begging me to tell him what he had done wrong... we finally decided on a vehicle, went inside to talk with a man I had dealt with before...the young woman who did the financial checking for being able to buy in payments took my information. She returned some 15-20 minutes later with nothing. We left and were abel to buy a car by a different avenue, same day. I got a letter in the mail from Trans-Union informing me that my credit had been accessed excessively on that day, ruining it horribly. The young woman from Bud Shell had accessed my credit over 15 times, 13 were without my permission, as I had asked her to do it twice. I called Bud Shell and she informed me sarcastically and haughtily that once she had my SSN she could do as she pleased with it! I never was able to talk with her boss and I was so infuriated I dared not go in person. Am STILL messed up with this and then another situation that added to that two years later! She always told me that her boss was either outside on the lot or, gone to lunch. I called at all different hours to no avail!

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Nissan problems with transfer case

I have just gotten the same bad news as many of you, I started experiencing a problem with torque steer at any speed over 80km/hr. I booked my vehicle in at the Nissan stealership, sorry dealership, and a couple days before it was due in, I started experiencing a slight clicking sound, the kind of sound that is usually made by debris being in the tire treads. The next day the sound was worse, so I parked my MO and drove a work vehicle for a couple days. On the day I brought it to the dealer, it had increased in intensity and volume to the point that i wondered if I was going to make it there. Alas I made it and their diagnosis was that the transfer case was failing, badly, and that it would cost approximately $3800.00 to replace. Also the service person was insinuating that it was my fault, saying that I must have driven the vehicle with the AWD lock engaged on dry pavement far too often. However, this is not the case, I honestly can't remember ever engaging it at all, the automatic system worked to cover my needs just fine. Does anyone know if there is any recourse or action that can be taken with either Transport Canada, or Nissan (laugh), to have the problem be considered a recall, aside from a lengthy and costly court battle?

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Mich0016
, ZA
Sep 20, 2012 7:08 am EDT
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I brought my car in for a service this Tuesday and they had to check a clutch fluid leak. Tuesday afternoon, Helen from the services department notified me that in fact that there was another leak and had to replace the gasket cover before they could have a look at the clutch fluid leak. I gave them the go-ahead after Helen promised the car will be ready Wednesday. Wednesday at 16:00 I gave them a call, because I haven't heard from them all day, and apparently the part wasn't delivered in the morning as expected and the car is not going to be ready. Nobody told me and had to make other transportation arrangements. I live in Hartbeespoort dam, so it's quite a struggle for me already to get back and forth to Centurion every day. I had to get a rental car because Nissan could not help with my transportation issue. Thursday afternoon I had to call Nissan again because I haven't heard anything from them and here they told me the car is almost ready for pick up, after which Helen has no idea about the clutch fluid leak. She told she would come back to me about the leak, after which I had to phone her again after an hour and a half. The was the worst service I have ever had!

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Superc
, US
May 17, 2011 12:13 am EDT

Kim Hanover at Nissan Endicott are running a real racket in Pompano. THey buy cars at wholesale from people who unknowingly walk into their dealership, then sell the cars on Ebay and through Craigslist as an individual. It's been going on for years an no one knows why the D.M.V. Allows it. The website they use is: Fushis Unlimited: http://www.fuschisunlimited.com/gems_for_sale.html Kim sold me a Gem, I asked to buy from the dealership but she said by it cash from me instead, which I did, then she asked for a tip ($300), then she sold me a Gem elctric vehicle at retail and never stood behind teh product. I've sunk thousands into the car. This is truly a DMV issue. Endicott should have thier dealer license revoked and Kim Hanover should go to Jail for Multiple Fraud Counts! I will be suing them personally, so if anyone else has fallen victim to Kim and her folks at Endicott, please post here! She has taken perfectly good chargers out of my Gems and made me buy new ones when it was only a blown fuse! Ya, that's right $800 for a $1.00 fuse - Scammers at Endicott. I wish Gem coporate and Nissan new what they were up to... Kim Hanover is a scammer, she has only one type of battery to sell to people who wants lead acid for their Gems, Interstates! Which are NOT ALLOWED by Gem Corporate, but this Gem dealer doesn't care!

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Gary Lee from Plano
Plano, US
Apr 17, 2011 12:53 am EDT

Went in with ad flier received in the mail. The flier had two items that turned out to be LIES from these slime balls that don't deserve to stay in business. There was a "voucher" for $2, 387 in the flier that was to be a discount off the price of a selected vehicle. There was also an statement that "All trade ins will be guaranteed to be the NADA price" I have a 2007 Lincoln Town Car that I wanted to trade for a Cadillac CTS. First they had to be hounded several times with the simple question that wasn't answered "what is the price". I had checked out the internet price on the vehicle at home before I left, found it to be $29, 887. When I finally got an answer from my "sales"man Quentin, he had stated the car would be $29, 600 after the discount. I pointed out that he had already agreed to the internet price, less the "voucher". That didn't seem to matter, however he went back and came up with $27, XXX after he applied the voucher. When it came to valuing my trade, this is where the rats turned to skunks. I had also checked the NADA book for my car, its miles, features, etc. and came up with $16, 000-$18, 000 range, according to the book. These skunks came back with $11, 000 for a clean, prime condition trade that I was told was obtained by the buy price from the auction house. They didn't honor the advertised guarantee to value the trade at NADA value. I countered with $16, 000 and that's when dufus (big fat ugly manager) got in the game and told me Quentin had misquoted the price, it was either the internet price or the full list price, less the "voucher" no where on the "voucher" was stated either directly or on footnotes about any restrictions of said discounts. BFUM told me they wouldn't budge from the insulting, low ball trade offer and to add back the $2, 387 that I was misquoted, that new number would be the price. I told him that was an insult and the dip-### still didn't get that he works for one of THE WORST SHEISTER DEALERS IN TEXAS! I had to ORDER him "GET MY KEYS - I"M OUTTA HERE" Why does the Texas Attorney General and the manufacturers allow this HELL HOLE to stay in "Bidness"? Only a total idiot would complete a deal here -

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William Shepler
Peoria, US
Aug 25, 2011 5:57 pm EDT
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I found a used 2011 Cube at this dealer that was priced right with only 1, 400 miles. The salesman and I reached an agreed price over the phone $15, 995). I agreed to a downpayment on a credit card to hold the car till Friday 8/12. I asked for an buyer's agreement then on Aug 9, 2011. Didn't get it. That was Tues. Wed I asked again.The salesman was off so the salesmanager said he'd take care of it right away. Didn't. Thursday at the credit union I called again to the salesmanager for an agreement. An hour later, I finally received a fax showing an agreed price plus $499 for an "environmental mist technology". Do I see scam here? I called the manager and he insisted they add this to all cars. Not in my deal with the salesman however. The manger said that he didn't have to sell me the car and would refund my down money. This was overheard by the credit union person. $1, 000 by the way. Many calls later, still no refund

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STADLER ENGINEERING
Pahrump, US
Jan 16, 2010 11:48 am EST

First off, i have been a certified class a mechanic since 1967, plus certified. / licensed master industrial millwright, certified / licensed master electrician. / certified unlimited welding / welder, fcc 1st class engineer, and many other certifications, i am now retired, age 73... Cars have always been my hobby, i got my first car (Model t ford) at age 10, took it all apart, re assembled it and it ran just fine, been haveing fun that way ever since... I began to notice more and more newer cars with blown head gaskets, then i looked into it, was unseemly.

These goofy automakers got together and in about 1985 began to use "stretchy" head bolts to save money, that is when this current problem began.

I get cars free, good ones that have some little problem that i repair easily and drive anoher 200 thousand or more...

Then i got a freebie 2002 focus, blown engine, i l0oked into getting an engine, forget it, all single cam focus and others blow and you cannot find one anywhere, only the dual cam ones hold up a while

Then i looked into why all these nice cars are blowing engines, horrers, horrers, the manufacturers are using head bolts that stretch and let go...

Only one way out of that one, you must get industrial allen bolts, and replace the stretchy bolts before they let go, not cheap but cheaper than an engine rebuild, allen bolts are grade 10.9 and the lousy ones in your engine are grade 5.9 or so, they cannot last... The allens never stretch

I will try to get ralph nader to look into this rip off

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Dint-Tech
, IN
Mar 12, 2014 3:22 am EDT

Trusting the latest technology of Japan, we bought a Nissan Sunny-D2-XV car on 30th August, 2012 from Central Nissan (Pride Cars Pvt. Ltd.), Ahmedabad.
1. Our local service center Pride Cars Pvt Ltd (Central Nissan) had charged us with rs 42, 310 within 14 months from the purchase of new car for one or other reason of service or maintenance and this charged amount is too high to be paid.
2. Clutch assembly of our car was changed due to some technical fault and then, in spite of being in warranty period we were charged with rs 17, 349 for this. Within such a short period after buying a new car, it is much hard to believe that the clutch assembly gets damaged. The materials used in it, its design, its fitting and its proper maintenance are not done correctly so this problem is assumed to have occurred.
3. Several times we made complaint by phone, e-mail and even post but still we had not yet received any type of proper reply from the concerned person/company/agency/department of Nissan.

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Manuel Olivarez
, US
Aug 17, 2012 11:43 am EDT

I have bought a car from Coggin Nissan Atlantic. I talked a lot with their manager. He seemed like a very serious and competent worker. He told that my car is in a very good condition and he can sell it to me for only $2800. After two months I counted money I sent on repair - $2000. Fraud!

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slickvolt
Aberdeen, US
Dec 20, 2013 10:11 pm EST
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Service Manager took advantage of my wife. air fuel ratio sensor OBDII code came up...wanted $689 to replace. Price from Dealer for part $289, Service $ 400. total $689

DENSO(OEM Nissan Part) $94.00
Took me under five minutes! to replace Air fuel ratio sensor is just like a spark plug with an attached wire. If the dealer charged $125/hr labor charge should have been under $250...CROOKS.

I called Jones Junction Service Manager Chuck S...after reviewing the charges, he said flat out..we no longer want your business...let me translate: we don't want smart informed customers, we believe most people in Bel Air are stupid idiots we can charge almost $700 to, for a $250 job...and they happily pay up.

The Nissan Service manager felt bold enough to send me away denying his Boss, Larry Jones, the opportunity to sell me twop new vehicles every three years (that's my average car purchase frequency). The service manager did not care if I contacted his boss and told him...indicative that Jones Junction doesn't care on lick about you... they believe you are stupid and like you to remain stupid. Criminal!

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Paul Cube
Guelph, CA
Oct 23, 2013 9:03 am EDT
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After my first accident I would have to say that my insurance company did a great job in getting me the money for my vehicle, and that the amount was fair.
My complaint is about the Nissan Finance department in Mississauga, I was I have to send them the full cheque(only half was due to them) and wait two weeks for them to send me the rest of the money.
After talking to 3 people and a manager I got no where, I could not pay them off, I could not go to a Nissan dealership or there office with the cheque from insurance.
I have to wait two weeks, not including post delivery time for them to process my money and issue me my cheque, which means I have to rent a car for two weeks at least.
Even though for 3.5 years every single finance payment for my car was paid on time in full, somehow they feel justified in there holding up of my money, no questions asked, no apologies.
Would never finance through them again, and they just don't care, not concerned at all.

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Tcolias
Jackson, US
Sep 06, 2012 8:20 pm EDT

I purchased a 2008 silverado from daves nissan jackson dealership in oct 2011, 4 months after purchasing the truck I found out that the rear driverside axle was bent, 12 out of 24 of the wheel lugs were stripped out, the front axle is leaking fluid, the engine oil pan is leaking, and now the rear wheel well is starting to rust really bad. I have contacted the service department numerous times about these issues and have gotten the run around, the problems listed above existed when I purchased the truck and were not made known at the sale, this truck was not safe to drive or even road worthy when I purchased it, I have contacted the State Of Michigan and filed a complaint.

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Nissan refund on insurance - gap

Purchased new nissan - rogue in june 2009 - paid it off in december 2009. Canceled my gap insurance at dealership
And was told my refund was on the way. Check back with the finance mgr in january he requested info that loan was paidoff. Which i fax him and he said it was received. This was in the end of january. He said it would be taken care of.
As of today still no refund. Other than that, i love my rogue!

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Nissan service dept. collect money from customers by forgery

Today Monday, 11th, January 2010 I came to Brampton north nissanto fix my car. I have Nissan Altima 2005 3.5 SE. I feel a noise which come from my car steering at the time when I rotate it. I show this problem by self to mechanic. After inspection I received a called from service department that this noise coming from steering shaft and he suggest me that I need to change that shaft. I give him a permission for changing, after pick up my car when I checked that noise is still there. I went again and inform them that this noise is still there, mechanic first cheked and gave me a decission that this noise is natural in 2005 Altima model when I told him that I drove this car for last 2 year and this noise never came before then he checked one other 2005 nissan altima and I am right on that car there is no noise after that he checked my car again and came with new decission, he told me basically there was 2 noises I fixed steering shaft noise, I told the mechanic that I mention this noise to you by self, How you denied that and if you heared any other noise why you don't mention me at the same time that there are 2 noises after everything done when I checked byself and feel that noise you gave me this remarks.If problem is still there I don't understand why these guys charge me $500. Now the same mechanic told me that this noise is coming from steering Rack which cost me $1500. I am really disappoint because I already spend $500 for nothing because the noise is still there.

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job 1
Brampton, CA
Feb 26, 2010 12:50 pm EST

I feel bad for you. A simliar incident happened to me too. I had taken my nissan versa to nissan for airport road for my service. It was my first time in that service centre .The odometer was 24000km. I specifically mentioned to the customer service agent that I need only an oil change and nothing extra. So he asked whether my car was 24000 . I never in my wildest dreams though there was a hidden meaning in that phrase. He made me sign a paper which they mentioned oil change and some inspections but NO price or charge was mentioned on them . Therefore again I specifically told him that I only need an oil change and he said that all the others are included in it. Since there was not price on the paper I signed it.
Since I was at work later, I send my friend to collect the car. This specific NISSAN AIRPORT ROAD charged me an unbeleivable amount of $356. I asked them why it is so expensive and they said I signed the paper for 24000km. Now in their language 24K service means they will change the oil and filter then inspect some minute things and charge the consumer with a ridiculous price. They did not even mention an estimate of how much it would cost me. Since it was my first time, the person who assisted me knew that I was not aware of the price, and he used that opportunity to squeeze me. I only have a part time job and it was a big amount for me to pay.
Never ever visit Nissan Airport Road (queen and airport). They will cheat you for sure. If you do please make sure whatever you sign and specifically ask them how much it will cost and sign the paper which has listed the price on them.. I hope this will never happen to anyone.
What happened is consumer right violation.
From
Joby John George
jobygeorge123@hotmail.com

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Nissan car in cyprus

Dear Sir/Madam,
Please inform me if you can help me with my case.
It intedned to buy a car from Cyprus.
If anyone can help, please reply and I will give full details to what happened to me.
You can e-mail me on:
[removed]
Regards

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Nissan lied to during sale

Maybe I can save some other poor soul from buying from Nationwide Nissan based on their 1970s- 80s flat out lie techniques. I decided to purchase my new 2010 Xterra there based on the lifetime warranty of the engine and the free oil changes. I specifically asked and made it very clear that I am getting free oil changes without being forced to purchase anything else. The Sales manager and the Sales lady both confirmed to me several times. I was even told that I could save my receipts if I had the required maintenance done elsewhere to keep the warranty intact.

Well, I went in for my first frr oil change at 7000 miles and behold! What seemed to good to be true was true! I only get a free oil change when I pay for the other mentioned service due at that time and only by them.

A very pathetic gimmic which I was truly aware existed which is why I harped on them agreeing that my oil changes would be free and no other work needed to be done at that dealership.

So, BEWARE, just like the good ole days when dealers will flat out lie to steal from you, Nationwide Nissan of Timonium got me good.

I will never buy there again and I am filing formal complaints through corporate.

The NISSAN product itself is excellent and I highly recommend that. Also, I bought my 2000 Xterra from NISSAN at Security in 2000 and had no problems what so ever. I am very sorry now that I didn't go back to them.

Live and Learn.

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Nissan nissan quest 2006

I was lied too from start to finish. I was promised a 100, 000 mile power train warrenty, I was lied too. They promised to detail the vehichle in and out, I was lied too. I was told that they would replace a bad front tire, all they did was fill it with air before I picked up the vehicle, I was lied too. I was told that a sound that was coming from the front end would be fixed and I went back three times to have it done, I was lied too. I ended up going to a dealer close to my home and they fixed it for $400. I was told that I was going have a wiper installed on the back window, I was lied too.

Simple fixes that would have cost them under $100.00 were not done. They proved to me it was easier to lie to a customer than to be honorable. I will never, ever purchase from them again. As a matter of fact, I will never purchase a Nissan again because of their actions.

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Nissan In-depth Review

Overview of Nissan: Nissan is a renowned automobile manufacturer that has been in the industry for several decades. With a strong global presence, Nissan has established itself as a leading brand in the automotive market.

Product Range and Quality: Nissan offers a diverse range of vehicles, catering to various customer preferences and needs. From compact cars to SUVs and electric vehicles, Nissan ensures that there is a model for every type of driver. The quality of Nissan vehicles is commendable, with a focus on durability, performance, and cutting-edge design.

Customer Service and Support: Nissan is committed to providing excellent customer service and support. Their dedicated team is always ready to assist customers with any queries or concerns. Whether it's through phone support, online chat, or in-person assistance, Nissan ensures that their customers receive prompt and satisfactory service.

Pricing and Value for Money: Nissan offers competitive pricing for their vehicles, providing customers with value for their money. With a range of features and advanced technologies, Nissan vehicles offer a great balance between price and quality.

Innovation and Technology: Nissan is at the forefront of automotive innovation and technology. They continuously strive to incorporate the latest advancements in their vehicles, such as intelligent safety features, connectivity options, and eco-friendly technologies. This commitment to innovation sets Nissan apart from its competitors.

Environmental Sustainability: Nissan is dedicated to environmental sustainability and reducing their carbon footprint. They have made significant strides in developing electric vehicles, promoting renewable energy sources, and implementing eco-friendly manufacturing processes. Nissan's commitment to sustainability is commendable.

Reputation and Brand Image: Nissan has built a strong reputation and brand image over the years. Known for their reliability, performance, and stylish designs, Nissan vehicles are highly regarded by customers and automotive enthusiasts alike.

Safety Features and Ratings: Nissan prioritizes safety and equips their vehicles with advanced safety features. Their commitment to safety is evident in their high safety ratings and recognition from reputable organizations. Customers can trust Nissan to provide a safe driving experience.

Reliability and Durability: Nissan vehicles are known for their reliability and durability. With rigorous testing and quality control measures, Nissan ensures that their vehicles can withstand various driving conditions and provide long-lasting performance.

User Experience and Interface: Nissan focuses on providing a seamless user experience and intuitive interface in their vehicles. From user-friendly infotainment systems to ergonomic controls, Nissan prioritizes driver comfort and convenience.

Availability and Accessibility: Nissan vehicles are widely available and accessible through their extensive network of dealerships and authorized distributors. Customers can easily find a Nissan dealership in their area and explore the range of vehicles on offer.

After-Sales Service and Maintenance: Nissan provides comprehensive after-sales service and maintenance support. Their authorized service centers are equipped with skilled technicians who ensure that Nissan vehicles receive the best care and attention.

Comparison with Competitors: When compared to its competitors, Nissan stands out with its wide range of vehicles, innovative technologies, and strong reputation for reliability. Customers can confidently choose Nissan over other brands in the market.

Customer Reviews and Testimonials: Nissan has received positive customer reviews and testimonials, highlighting their satisfaction with the performance, quality, and overall experience of owning a Nissan vehicle. These reviews serve as a testament to Nissan's commitment to customer satisfaction.

Awards and Recognitions: Nissan has been recognized with numerous awards for their vehicles, innovation, and sustainability efforts. These accolades further validate Nissan's position as a leading automotive brand.

Social Responsibility and Community Involvement: Nissan actively engages in social responsibility initiatives and community involvement. They support various charitable organizations and contribute to the betterment of society, showcasing their commitment to making a positive impact beyond the automotive industry.

Financial Stability and Performance: Nissan has demonstrated financial stability and consistent performance in the automotive market. Their strong financial position ensures that customers can rely on Nissan for long-term support and service.

Global Presence and Expansion: With a global presence, Nissan has expanded its operations to various countries, making their vehicles accessible to customers worldwide. This global reach showcases Nissan's commitment to serving a diverse customer base.

Partnerships and Collaborations: Nissan has established partnerships and collaborations with other industry leaders to drive innovation and develop cutting-edge technologies. These collaborations enable Nissan to stay at the forefront of automotive advancements.

Conclusion and Recommendation: Overall, Nissan is a reputable and reliable automotive brand that offers a diverse range of high-quality vehicles. With their commitment to innovation, sustainability, and customer satisfaction, Nissan is a recommended choice for those in search of a dependable and technologically advanced vehicle.

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