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Next Door

Posted: Jul 13, 2017 by    

unauthorized account deletion

Complaint Rating:  100 % with 1 votes
100% 1
I asked them to stop sending emails to my account (spamming) regardless of turning off all email notifications on their website. A staff associate decided to delete my family's account because we shared the same address and felt that was the reason. The emails used are completely different and are in no way linked or associated with each other. Now I still have an account but my family does not.

There is no way to contact them other than email, which is very fustrating, and is not good business ettiquete on their part.

I have retained all copies of the email coorespondance for future proof that I did not request the deactivation of an account that is not mine. This is a major security breech and clearly shows evidence that anyone can request to delete another users account without their permission.
Complaint comments Comments (0) Complaint country United States Complaint category Other

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Customer Care Service
101 Spear St 2nd Floor
San Francisco
United States - 94105
+1 415 236 0000
+1 415 344 0303
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