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1.7 18 Reviews

Keen Complaints Summary

3 Resolved
15 Unresolved
Our verdict: With Keen's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Keen reviews & complaints 18

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A
2:50 am EDT

Keen Keens hiking boot

The boots are less than a year old bought in 2023. Whilst they are very comfortable there is evidence of sole delamination on both sides starting from the rear of the shoe. This is surprising as the hitek altitude boots they replaced lasted some 15 years. I feel there is some problem with the sole assembly or adhesive s or vulcanizing. As they are undoubtably comfortable, this is unfortunate. Can they be repaired and, if so, how

Desired outcome: repair or replace

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4:09 pm EDT

Keen Comfort fit

First and foremost, I have worn Keen shoes for close to twenty years and presently have close to ten pairs of different styles etc. Beginning November of 2022, I purchased three additional pair and present the following. The footwear purchased were as follows, as indicated on the inner tongue of each. All were size 11.5.

1017786 FSL 010322

1020743 KTH 0-10909

1017785 KTH 010120

The numbers ending in '322 & '120 were, and still are, excellent. The fit, comfort, etc. are very similar to previous KIeens' I have purchased. The '909 shoes are more than a challenge. There appears to be non existent internal lining. Is this something that was missed during production or is it intentional? The shoes fit well except for the rough internal walls that continually grate my socks forming red abrasions on the inside areas of my feet. I pray Keen standards are not being compromised with the elimination of internal sidewall comfort.

Desired outcome: I thank you for your time. Please respond accordingly. Joseph Kelaita227 Ashley RDBristol, CT 06060Home tel [protected]

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4:30 pm EST
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Keen Fran

Hello this is Deborah Kelley I called and spoke with Fran and she never not the first time to answer any of my questions she just mostly listen to me ask me questions and listen to me talk about bogus. I mean just stuff that was a relevant OK if she's a psychic if she's a real psychic then she shouldn't have to ask me question after question have🙈🙉🙊 questions about everything she asked me dumb question she was talking about somebody that she worked with for instants just trying to stall my time I want a refund I want my money back I was not satisfied with that conversation with the whole thing yeah charge me $28 and some odd cents to Deborah Kelley. I'll fight this till I get some action because what she did wasn't right she tried stakllling to kill more of my time. Ty

Desired outcome: Keen Psychics

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2:20 pm EDT
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Keen Psychic scam site

My name is Beatrice Marot and I am a genuine psychic and Vedic Astrologer with 31 years of experience. From [protected], I was a five star rated psychic on Keen.com.

I was kicked off of the site when I became the number one psychic in the category "Voices From Beyond." This happened because the man who I considered a friend and who held that spot for 4 years Chip Coffey got very angry about it. He rallied his "psychic group" to call me and purposely give me negative feedback. When I responded to one Keen psychic named Heather aka "The Mathematician" after she gave me a one star review and wrote I hung up on her.

I messaged her that I did not hang up on her and it must have been a Keen glitch. [protected]@playfair pulled me off the site claiming, I was not allowed to message someone for leaving a negative feedback.

Why would they kick off one of their top psychics with excellent 5 star reviews across the board? Because I only charged $1 a minute, that's why and my feedback was filled with "Bea is the only one who got it right." It's called greed and sadly it is what motivates decisions on psychic sites like Keen

Please don't waste your money on Keen.

I helped one man recently and he spent $8000 on Keen. I couldn't believe it. It's so sad and every psychic just told him a bunch of BS. I called it, saw exactly what was going on and I changed his life and he will never spend another dime on Keen.com. I made him promise. Not another dime.

And for you heart broken lovers out there... no one and I mean no one is worth wasting so much money to snoop on with a psychic. 80% of the calls that I got on Keen were about "Is he/she coming back?" You can answer that question better than anyone.

A real psychic like myself will answer that question and so much more. I change lives and focus on helping you understand who you are and why you are on this Earth and the messages I get prove that you are not alone.

Example - Client calls and before she says a word, I say, "My guides are telling me that you are like a bird with its wings tied and you need to untie those wings and fly away."

And she says, "That is what I am painting right now."

"What do you mean?"

"I am painting a three tableau painting and the first tableau is a bird with it wings tied. The second, it's untying its wings and the third its flying away."

That is how you know you are talking to a true Oracle and Medium. She called me because she was having an affair and she ended up starting a very very lucrative art school with my guidance and she ended up staying with her hubby.

For those of you who want a genuine reading that is spot on and 100% accurate... you are welcome to visit my Facebook page Goddess Central.

I had only five star ratings in Keen and here are a few including one from Chip Coffey himself.

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11:36 pm EDT

Keen Logandale utility steel toed boot

Bought online two pair. A leather casual shoe and the logandale boots.
Shoes are great. Structurally the boots are fine but with in a week the boots stank so bad I had to take them off outside. Washed them in dawn detergent and let them dry in the sun for 2 days. No change they still stank horribly. I'm 62 years old and have owned all kinds of shoes and boots and NONE have ever stank. Keen really needs to investigate I'm thinking its the insoles. I called the company but all they said was try some odor eaters. They said they would not replace them, they basically said tough luck. So I have a new pair of keen boots I can't wear sitting outside. Went and got a pair of sketchers and have worn them now for 2 wks. Guess what? That's right, they don't stink. It's too bad, I've been buying keens for three years in a row. Bye bye keen.
Found an American company that makes great boots with a box toe. Keen loses another customer.

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9:48 pm EDT

Keen Logandale work boots

April 2020 I filed a claim that the laces on my logandale work boots were falling apart.
They state that laces are not covered, however they initially stated that under the circumstances that they would send me a new pair of laces but couldn't guarantee the color matching.
I provided pictures, bill of sale, sku and all pertinent info regarding the shoes.
I had tried calling their customer service line several times, waiting as long as 40 minutes only to be disconnected.
Today august 26 2020 I got an email telling me that my claim was denied and I could purchase laces on their website.
I responded unacceptable! The shoes have plenty of life left, I take care of them and I have never had problems with laces with any shoes before!

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3:20 pm EDT

Keen Psychic readings

The company advertises satisfaction guarantee but that is false. It's not really but $25 credit to use them again and they charge extremely high for inexperienced psychics.
I 1st tried the $1.99 special for 10 minutes and them added extra but only wanted another 10 minutes. I mentioned that to reader but she didn't remind me. She only gave me a little insight 1st 10 minutes and basically repeated it throughout the time. The cost was to be only $29.90 for additional 10 mins but when I got the bill it was about $92 - $29.90 charged 3x. When I called customer service they were not helpful at all. I have never been charged so excessively with psychics and most charge a flat rate like say $50 for 30 minutes and you are allowed to go over with no added charge. This business is predatory and guarantee is not really a guarantee.

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1:48 am EST

Keen service quality and refund

I have read the below excerpt on the website about Keen.com and find this to be a completely fraudulent representation of what is provided through this service.

MARKETPLACE BRANDS
Our marketplace products facilitate e-commerce based knowledge exchange between consumers and independent providers in real-time or through appointments, 24 hours a day, 7 days a week, 365 days a year
We remain dedicated to empowering lives through the discovery of answers, insights and new perspectives to life's most pressing questions. We do this by continually redefining the way information can be conveniently and confidently exchanged.

Keen.com
Keen is the leader in personal advice, dedicated to helping customers unlock clarity amid life's uncertainty on topics such as love and relationships, psychic readings and life questions.

Below, I describe below the recent experience of my foster daughter - a 23 year old single mum who was abused as a young girl until she was 14 prior to joining our family. She has a mental illness, severe depression, is suicidal and has a young daughter to care for. She lives on a pension and has a violent mentally unwell partner. It is not surprising that someone in that situation might be attracted to the statements on your website.

Vulnerable people on low incomes and facing challenging lives are easy targets for your fraudulent marketplace.

She registered following an advertisement for 10 minute readings for $1.99. This is US Dollars, which is much more when converted to AUD. There is no clear indication that the charges are in US dollars. She entered her credit card and began a chat (see below):

Start Time:

11/08/2018 4:34:02 PM

End Time:

11/08/2018 5:09:10 PM

Total Chat Length:

35 minutes

With 10 minutes for $1.99, and then $9.90 per minute, she should have been charged $249.75 + $1.99. She was charged AUD$554.31 which translates to US$401.32.

Even if the US$249.75+$1.99 was a legitimate charge for a legitimate service, which it is not, she has been charged nearly twice as much.

There was no intelligent interaction with your staff member until 4.39 pm - 5 minutes of worthless interaction that could have been avoided (at a cost of nearly US$50).

At 4.44 pm, the system was paused and resumed at 4.45 pm a full minute later but this minute is still charged at $9.90. This happens several times.

During the call, my daughter clearly expresses her suicidal tendency and she expresses the fact that she fears for her safety. The advisor does nothing about this. Her partner is violent and has a mental illness. Your advisor tells her he is not mentally unwell (which she could not know). How is it responsible to give my daughter this advice below? When she is murdered, will your staff person be responsible for the fact that she stays with him?

TheLoveAdvisor7

yes well love its not that hes crazy because hes not

[4:50:49 PM]

TheLoveAdvisor7

but he can sometimes be 2 different people in a min

[4:51:19 PM]

TheLoveAdvisor7

I see that this is due to this bad energy around him

[4:51:24 PM]

User460231

oh yes

[4:51:29 PM]

TheLoveAdvisor7

in his heart he loves you very much

[4:51:45 PM]

TheLoveAdvisor7

an I see that you want to make a future with him

And what if she has another child - she has nearly lost the first child due to her life situation. What if a second child is damaged by this situation? Will your advisor take responsibility for that situation given her advice below?

[5:01:40 PM]

TheLoveAdvisor7

well you should be carful that I see another baby around you soon

[5:02:15 PM]

User460231

I would like another baby

[5:02:33 PM]

TheLoveAdvisor7

yes well I see one in the new year before the end

[5:02:38 PM]

User460231

My period jas also been off and on

[5:03:00 PM]

TheLoveAdvisor7

yes well becarful

We have had to look after her daughter (our grandaughter) many times because these two young people are not capable on their own. None of the advice given by your advisor is sensible. Our grandaughter is often at risk as is our daughter. Why would anyone advise our daughter not to worry about her own daughter in this situation?

[5:03:27 PM]

User460231

How would my daugghter cope!

[5:03:42 PM]

TheLoveAdvisor7

she be ok

[5:03:44 PM]

User460231

?*

[5:04:04 PM]

TheLoveAdvisor7

she actually have friend

There is no real content in any of the transcript (previously provided to your email). It is poorly written and completely irresponsible.

Once my daughter realised that she had been charged excessively, she called Keen again, and was charged for this conversation too despite it having no content other than to request information about the over-payment. Cost $69.93 for 7 minutes of conversation about charges.

I have emailed over 10 times to get a response from Keen or your company, but there has not even been a response.

Please advise me as to how and when you will refund my daughter's expenditure?

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12:51 am EDT

Keen account has been disabled

Hi,
I've been a Keen member since June of 2018. My username is 994603.
I have been getting really great advice from PsychicSteve08 and Nick Dutch. I've had emails from Keen on my weekly snapshot etc.
My account has been disabled and I really want it reinstated, I don't know why it was disabled, as I still want to use Keen.
Can you please help me reinstate my Keen account please. I am in Melbourne, Australia.

Katerina Velaoras

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Tiger2030
, US
Oct 05, 2018 5:50 pm EDT

Don't feel like you are alone. This is going on across the board. IF you ask me I think the company have hidden f olks that are getting all of the calls and not the advisors. It is insane how much percentage they take from you doing all of the w ork and then they dump you without warning. Plair fair, joke. there is more scandalous folks on that site than you can shake a finger at. Try AskNow, com they are rated number one above Keen. All I can say it I use to have a lot of respect for that company and though they were great to be associated with. Boy was I wrong. After 3 years of being on there. I would NEVER, recommend that company to anyone. Try joing another site as an advisor. They are not the only ones!

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4:23 am EDT

Keen waste of money, don't trust them your secrets

Please, don hurry to open your soul to people you don't know. Believe me, they don't care. The only thing they want is your money.
If you feel bad, talk to someone who loves you and needs you, it will be much easier.
I doubt there's a person who's so lonely that he/she prefers to talk to their therapists instead. You must understand that this pain is worth of the huge amount of money they will make you pay.
If you still look for a professional help you won't find it here.

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7:25 pm EDT

Keen keen psychics

The so called 'psychics' on Keen are completely fake! DO NOT waste your money on them! Please take my advice, they have ZERO psychic ability, they change their predictions, and most just tell you what they think you want to hear! Please please please don't waste your money! They prey on the vulnerable who are more than likely going through a rough time in their life and COMPLETELY take advantage of them!

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1:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Keen psychic

I am a genuine psychic reader from ny.., I have an excellent reputatuon not only in ny but all thru the united states, a few years ago I decided to create an account with keen thinking I could make some extra cash when I wasn't resding privately, I created an account on keen and was surprised when the automatically accepted my application without someone in Management expecting a reading from to to validate my abilities, they just accepted me as a reader without checking out my gifts, obviously that means they don't check out a psychic to check for authenticity. As time went on I decided to get a reading from another "psychic" on keen. Much to my dismay I realized most of the readers on keen on NOT psychic, they are people who title themselves as intuitive but are just spelling our advice like avfriendborvtry8ng to play "shrink" where you aren't getting predictions and use excuses as free will to try to justify their inaccuracies with predictions. If you are gifted, you can predict outcomes, free will or not. Scanners, totally, took my account off, and only read privately now, don't want my good reputation tarnished by companies who only care to charge huge sums per minure, , , some readers there charging $50 per minute, , , , , it's gross! Bad for truly gifted readers like myself who are genuine and charge one flat fee. I'm appalled. That's why they wrote for entertainment purposes only so you can't sue, I don't use that statement in my private business as I'm the real deal!

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7:39 pm EDT
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Keen Psychic readings

I was a former reader on Keen.com and they fired me for one minor mistake that I was unaware of It was not clear to me that I was not able to send an email out to a client that was in desperate need of help. Now I was not offering her personal readings I was trying to help her find information that she needed about her mother. She was very distressed and confused. Myself being very compassionate and caring I take my clients very serious and each customer personal. I feel that Keen treats their customers like numbers and just money and they don't care about people. They not only take money away from the customer but they also rape over the psychics as well that are hard at work trying to make a living. Some people are born with a gift and there are others on the site that are fake and fraud. The call themselves "psychic" when they are just guessing about people's future and they are telling people what they want to hear. Praying on the mentally ill and making people believe what they want to hear. Keen is a pile of ### and they are fake and a bunch of frauds ! A steaming pile of ###! So don't go there to get your psychic advice! also they let people who are looking for *** chats call and talk dirty to woman on there as well and violate woman's privacy as well I'm pretty sure this is against keen policy as well and Keen should be have a law suit against them. So be very aware of what you are looking for when you look into for when you go to keen.com for your psychic needs!

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Sharon Sue
Las Vegas, US
Oct 31, 2021 1:41 pm EDT

So i was a reader on Keen for over 8 years. Keen Playfair is now not a playfair as they dont play fair. They mess with their advisors and TRAP them. If you are a customer DON'T work with Keen. If you are an ADVISOR, don't work with keen. Why?

1) Keen allows men to talk badly to their female advisors. One man wanted a sexual reading on his current sister-in-law, and such smilar incidents later I decided to put up only female clients.

2) CLients trash Keen Advisors all the time and then leave bad reviews. Are we allowed to say anything? are we allowed to explain ourselves. NO. Many many advisors have wanted to be able to explain ourselves but NO. Keen ADVISORS ARE TREATED SO BADLY. NO RESPECT. NO DIGNITY.

3) After all dealing with so many distraut emotional women over so many years, sometimes an advisor can defend herself? Maybe once a year? Is that allowed? No. The customers can abuse you. Work for 2 minutes and expect a lifetime of information for that and a Keen advisor has to pretend that she is not made of blood and water and has no say.

4) KEEN PLAYFAIR SPIES ON YOU. I ACTUALLY HAVE AN EMAIL SAYING THEY WENT THROUGH MY ACCOUNT. And what did u find there? A lits of clients that I made money for you? A couple of clients who abused me and i said please don't? Some clients i blocked? So what? 8 plus years later with over 25000 readings I can't clock some clients?

5) Keen takes OVER 55% of your earnings. EVERY YEAR THEY UPPED THE MONEY THEY TOOK FROM US.
I CHARGED $3.99 A MINUTE AND GOT $1.76 A MINUTE THAT IS OVER 55% share of my earnings under the pretext of adverstising for us and making platform improvements. Thankyou but I was perfectly happy working with the older versions of Keen and all the technology you make us pay for goes towards your ability to spy on us. WOW.

6) I charged the same rate for years while others charged $25 plus for a predicttion. Why? It's so women can talk to me and find out how to actually work on things. Not just a blind prediction but real time coaching as well, and I am fired for guiding them and correcting them? When the just abused their man and got thrown out? Keen I made you over $100000 a year. Over $130000 a year for 8 years thats = over $850000.

And is that a thanks i hear from you? No...its not a thank you. Its a "I was spying on your account" and oh BYE and we DE-ACTIVATED YOUR ACCOUNT FOR VIOLATION SOME CLAUSE 2B OR SOMETHING LIKE THAT. You keep adding things to your policies and now EVERYTHING an advisor does is wrong as per that policy.

Many more reasons exist. KEEN IS HIGHLY UN-ETHICAL.

THEY SPY ON YOU WHILE TAKING YOUR MONEY, OUR MONEY TO CREATE TOOLS TO SPY WITH.

Thank you I hope this helped.

Sue

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5:55 pm EST
Resolved
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Keen Abuse/Fraud

ATTENTION PUBLIC WARNIG:

DO NOT USE KEEN PSYCHIC SOURCE! THEY WILL STEEL YOUR MONEY AND WON'T GIVE YOU ANY READINGS! VERY RUDE PSYCHICS THAT CLAIM TO BY PSYCHICS ARE NOT FOR REAL! SO DO NOT GO TO THESE ###!

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c dorr
Colorado Springs, US
Dec 19, 2012 6:22 pm EST

Ok I dont know why this went here or how to remove it but this comment does not b
elong here

C
C
c dorr
Colorado Springs, US
Dec 19, 2012 6:16 pm EST

Our Redbone coonhound came with parvo, dont know if it left her kennels with it or it got it during transport. She is home now and ok

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8:15 pm EDT

Keen Nearly impossible to reach customer service

I canceled my account and requested that the money left in the account, about $20, be returned to me. Nearly impossible to reach customer service. The first reply canceled my account but did not respond to my request for a refund. Their emails cannot be replied to, so I had to re-submit everything again form the site. The second reply came a few days later telling me there was no money left in my account. They make it very difficult to reach them, and I think they assume that because of that most people will walk away from their money. I've learned my lesson. If a psychic doesn't accept PayPal, I'm not interested.

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jhmoonbay
Lindenhurst, US
Jun 26, 2012 8:23 am EDT

My complaint about keen is that the "advisers" there have fleeced my wife of most of an inheritance she received and they tell her the most horrible things about me. They have told her that I cheat on her, do illegal business' of all types, am responsible for the deaths of her mother and brother, and have murdered at least 1 person. She believes all of it. One "advisor" even led her to believe he would become romantically involved with her, until she ran out of money! My marriage is most likely damaged beond repair. Do I have any legal recourse?

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9:28 pm EDT

Keen Scammer

One evening I was looking for some answers about a relationship & I was looking at pages on Keen of different psychics. I ran across Silvana Fillmore & based on some of her feedback, I called her. I noticed that about every 4th feedback was in ALL capitol letters which I found odd. More on that later. She is quite expensive, $9.99 a minute so I figured 10 minutes to get some answers. What a HUGE mistake. She started in about a business deal ( I don't have a business deal happening or a pending one), so I interrupted & told her why I was calling. She tells me that the girl I asked about is about to get engaged & she will be out of my life! FYI...she is engaged to me & that isn't the person I was asking about! I had a falling out with my brother & wanted some help. Every time I would try & get her to listen & to address my question she would tell me some off the wall stuff that had no connection to me. She was totally inaccurate so I gave honest feedback. I received a nasty, scathing email from her calling me names, telling me how she saves lives on an hourly basis & she will not waste her time on me among other rude things! Nice, huh? $80.00 to get the runaround & be insulted in the process. Keen needs to remove her from the site. What an egotistical phony. She has nerve charging what she does. I feel so foolish. Then I met a woman in Los Angeles that knows her & she told me that ALL the feedback in capitols is HER, Silvana giving herself feedback! She also said that she has a couple of friends that do it for her too! If you read the feedback in capitols you will see the common thread in each which is that Silvana is the perfect psychic. She even misspells some of the same words! Talk about a giveaway. I contacted Keen & told them all of this and she is still on there! DO NOT CALL THIS PHONY! Expensive & NOT a good thing. Let her save someone elses' life ! Scammer!

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10:02 am EDT
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Keen false reference

I demand that you remove the reference to me on your complaint. You are referring to another Suzanne Breitenbach, not me which lives the in Tustin, CA. I take great pride in my career and reputation. By using my address the article refers to me and not the person you are referring to with your complaint. I demand that you have it removed immediately, for I have been harmed. I expect an apology and am considering legal action for this attack on reputation.
Suzanne Breitenbach in Tustin, CA

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7:27 pm EDT
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Keen - What a farce

The reality of morally, psychologically bereft people grossly overstepping thier ability to truly see what is best for others continues to be one of the dark and sick aspects of modern culture in the form of psychics on the net. One of the so called readers I spoke with on Keen.com, who told the same ultimately destructive and similar story many others did...

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