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Keen reviews first appeared on Complaints Board on Jul 8, 2009. The latest review Logandale utility steel toed boot was posted on Sep 8, 2020. The latest complaint Abuse/Fraud was resolved on Dec 19, 2012. Keen has an average consumer rating of 2 stars from 14 reviews. Keen has resolved 3 complaints.

Keen Customer Service Contacts

182 Howard Street, Suite 826
San Francisco, California
United States - 94105

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Keen Complaints & Reviews

KeenLogandale utility steel toed boot

Bought online two pair. A leather casual shoe and the logandale boots.
Shoes are great. Structurally the boots are fine but with in a week the boots stank so bad I had to take them off outside. Washed them in dawn detergent and let them dry in the sun for 2 days. No change they still stank horribly. I'm 62 years old and have owned all kinds of shoes and boots and NONE have ever stank. Keen really needs to investigate I'm thinking its the insoles. I called the company but all they said was try some odor eaters. They said they would not replace them, they basically said tough luck. So I have a new pair of keen boots I can't wear sitting outside. Went and got a pair of sketchers and have worn them now for 2 wks. Guess what? That's right, they don't stink. It's too bad, I've been buying keens for three years in a row. Bye bye keen.
Found an American company that makes great boots with a box toe. Keen loses another customer.

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    KeenLogandale work boots

    April 2020 I filed a claim that the laces on my logandale work boots were falling apart.
    They state that laces are not covered, however they initially stated that under the circumstances that they would send me a new pair of laces but couldn't guarantee the color matching.
    I provided pictures, bill of sale, sku and all pertinent info regarding the shoes.
    I had tried calling their customer service line several times, waiting as long as 40 minutes only to be disconnected.
    Today august 26 2020 I got an email telling me that my claim was denied and I could purchase laces on their website.
    I responded unacceptable!! The shoes have plenty of life left, I take care of them and I have never had problems with laces with any shoes before!!

    Logandale work boots
    Logandale work boots
    Logandale work boots

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      KeenPsychic readings

      The company advertises satisfaction guarantee but that is false. It's not really but $25 credit to use them again and they charge extremely high for inexperienced psychics.
      I 1st tried the $1.99 special for 10 minutes and them added extra but only wanted another 10 minutes. I mentioned that to reader but she didn't remind me. She only gave me a little insight 1st 10 minutes and basically repeated it throughout the time. The cost was to be only $29.90 for additional 10 mins but when I got the bill it was about $92 - $29.90 charged 3x. When I called customer service they were not helpful at all. I have never been charged so excessively with psychics and most charge a flat rate like say $50 for 30 minutes and you are allowed to go over with no added charge. This business is predatory and guarantee is not really a guarantee.

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        Keen — service quality and refund

        I have read the below excerpt on the website about Keen.com and find this to be a completely fraudulent...

        Keen — account has been disabled

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        The complaint has been investigated and
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