Menu
Keen company logo
Keen
reviews & complaints

Keen
reviews & complaints

Learn how the rating is calculated

16 complaints
3 resolved 13 unresolved
File a complaint Table of contents
Claim listing
Is this your company? Claim it and get a lot of features. Read more
Click here to get notifications about new complaints of Keen. We promise not to send you any unrelated messages
Share
ADVERTISIMENT
D
4:30 pm
Verified customer This complaint was posted by a verified customer. Learn more

Keen - Fran

Hello this is Deborah Kelley I called and spoke with Fran and she never not the first time to answer any of my questions she just mostly listen to me ask me questions and listen to me talk about bogus. I mean just stuff that was a relevant OK if she's a psychic if she's a real psychic then she shouldn't have to ask me question after question have🙈🙉🙊 questions about everything she asked me dumb question she was talking about somebody that she worked with for instants just trying to stall my time I want a refund I want my money back I was not satisfied with that conversation with the whole thing yeah charge me $28 and some odd cents to Deborah Kelley. I'll fight this till I get some action because what she did wasn't right she tried stakllling to kill more of my time. Ty

Desired outcome: Keen Psychics

Read full review of Keen
Hide full review
B
2:20 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is Beatrice Marot and I am a genuine psychic and Vedic Astrologer with 31 years of experience. From 2003-2005, I was a five star rated psychic on Keen.com. I was kicked off of the site when I became the number one psychic in the category "Voices From Beyond." This happened because the man who I considered a friend and who held that spot for 4 year...

View 0 more photos
Read full review of Keen
J
11:36 pm

Keen - Logandale utility steel toed boot

Bought online two pair. A leather casual shoe and the logandale boots.
Shoes are great. Structurally the boots are fine but with in a week the boots stank so bad I had to take them off outside. Washed them in dawn detergent and let them dry in the sun for 2 days. No change they still stank horribly. I'm 62 years old and have owned all kinds of shoes and boots and NONE have ever stank. Keen really needs to investigate I'm thinking its the insoles. I called the company but all they said was try some odor eaters. They said they would not replace them, they basically said tough luck. So I have a new pair of keen boots I can't wear sitting outside. Went and got a pair of sketchers and have worn them now for 2 wks. Guess what? That's right, they don't stink. It's too bad, I've been buying keens for three years in a row. Bye bye keen.
Found an American company that makes great boots with a box toe. Keen loses another customer.

Read full review of Keen
Hide full review
ADVERTISIMENT
G
9:48 pm

Keen - Logandale work boots

April 2020 I filed a claim that the laces on my logandale work boots were falling apart.
They state that laces are not covered, however they initially stated that under the circumstances that they would send me a new pair of laces but couldn't guarantee the color matching.
I provided pictures, bill of sale, sku and all pertinent info regarding the shoes.
I had tried calling their customer service line several times, waiting as long as 40 minutes only to be disconnected.
Today august 26 2020 I got an email telling me that my claim was denied and I could purchase laces on their website.
I responded unacceptable! The shoes have plenty of life left, I take care of them and I have never had problems with laces with any shoes before!

Read full review of Keen
View 0 more photos
Hide full review
D
3:20 pm

Keen - Psychic readings

The company advertises satisfaction guarantee but that is false. It's not really but $25 credit to use them again and they charge extremely high for inexperienced psychics.
I 1st tried the $1.99 special for 10 minutes and them added extra but only wanted another 10 minutes. I mentioned that to reader but she didn't remind me. She only gave me a little insight 1st 10 minutes and basically repeated it throughout the time. The cost was to be only $29.90 for additional 10 mins but when I got the bill it was about $92 - $29.90 charged 3x. When I called customer service they were not helpful at all. I have never been charged so excessively with psychics and most charge a flat rate like say $50 for 30 minutes and you are allowed to go over with no added charge. This business is predatory and guarantee is not really a guarantee.

Read full review of Keen
Hide full review
E
1:48 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have read the below excerpt on the website about Keen.com and find this to be a completely fraudulent representation of what is provided through this service. MARKETPLACE BRANDS Our marketplace products facilitate e-commerce based knowledge exchange between consumers and independent providers in real-time or through appointments, 24 hours a day, 7 days a...

Read full review of Keen
K
12:51 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi, I've been a Keen member since June of 2018. My username is 994603. I have been getting really great advice from PsychicSteve08 and Nick Dutch. I've had emails from Keen on my weekly snapshot etc. My account has been disabled and I really want it reinstated, I don't know why it was disabled, as I still want to use Keen. Can you please help me reinstate my Keen account please. I am in Melbourne, Australia. Katerina Velaoras

Read full review of Keen
E
4:23 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Please, don hurry to open your soul to people you don't know. Believe me, they don't care. The only thing they want is your money. If you feel bad, talk to someone who loves you and needs you, it will be much easier. I doubt there's a person who's so lonely that he/she prefers to talk to their therapists instead. You must understand that this pain is worth...

Read full review of Keen
M
7:25 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The so called 'psychics' on Keen are completely fake!!! DO NOT waste your money on them!!! Please take my advice, they have ZERO psychic ability, they change their predictions, and most just tell you what they think you want to hear!!! Please please please don't waste your money!!! They prey on the vulnerable who are more than likely going through a rough time in their life and COMPLETELY take advantage of them!

Read full review of Keen
ADVERTISIMENT
G
1:37 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am a genuine psychic reader from ny.., I have an excellent reputatuon not only in ny but all thru the united states, a few years ago I decided to create an account with keen thinking I could make some extra cash when I wasn't resding privately, I created an account on keen and was surprised when the automatically accepted my application without someone in...

Read full review of Keen
A
7:39 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was a former reader on Keen.com and they fired me for one minor mistake that I was unaware of It was not clear to me that I was not able to send an email out to a client that was in desperate need of help. Now I was not offering her personal readings I was trying to help her find information that she needed about her mother. She was very distressed and...

Read full review of Keen
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

ATTENTION PUBLIC WARNIG: DO NOT USE KEEN PSYCHIC SOURCE!! THEY WILL STEEL YOUR MONEY AND WON'T GIVE YOU ANY READINGS! VERY RUDE PSYCHICS THAT CLAIM TO BY PSYCHICS ARE NOT FOR REAL!!! SO DO NOT GO TO THESE ###!!!

Read full review of Keen
S
8:15 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I canceled my account and requested that the money left in the account, about $20, be returned to me. Nearly impossible to reach customer service. The first reply canceled my account but did not respond to my request for a refund. Their emails cannot be replied to, so I had to re-submit everything again form the site. The second reply came a few days later...

Read full review of Keen
J
9:28 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

One evening I was looking for some answers about a relationship & I was looking at pages on Keen of different psychics. I ran across Silvana Fillmore & based on some of her feedback, I called her. I noticed that about every 4th feedback was in ALL capitol letters which I found odd. More on that later. She is quite expensive, $9.99 a minute so I figured 10...

Read full review of Keen
ADVERTISIMENT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I demand that you remove the reference to me on your complaint. You are referring to another Suzanne Breitenbach, not me which lives the in Tustin, CA. I take great pride in my career and reputation. By using my address the article refers to me and not the person you are referring to with your complaint. I demand that you have it removed immediately, for I...

Read full review of Keen
M
7:27 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The reality of morally, psychologically bereft people grossly overstepping thier ability to truly see what is best for others continues to be one of the dark and sick aspects of modern culture in the form of psychics on the net. One of the so called readers I spoke with on Keen.com, who told the same ultimately destructive and similar story many others did...

Read full review of Keen

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
ADVERTISIMENT

Keen contacts

Phone numbers

+1 800 275 5336 +1 877 533 6435 More phone numbers

Website

www.keen.com
ADVERTISIMENT

Most discussed Keen complaints

Psychic readings
1
(posts on this topic)
ADVERTISIMENT