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[Resolved] Netspend


irs refund direct deposit do not do!!

Complaint Rating:  86 % with 56 votes
86% 56
Contact information:
Netspend Corporation
South Carolina
United States
I recently just had my irs refund direct deposited on my netspend card. The day it was suppose to be loaded, I checked my account and the money wasn't there. When I called to speak to someone about it, they told me because of the amount of the refund it was subject to verification. I was assured the money would be released in 4 hours. After the 4 hours needless to say the money still was not released. I called back and they said that I had to fax in a copy of my paycheck stub!!! What type of verification process is that! I faxed it in anyway and was assured that as soon as they received my paperwork they would release my money. After an additional 2 hours, I called back and the claimed that they haven't received the fax yet. They say that they receive the faxes by batch and it could take 6 to 8 hours for them to receive it. The next day my money still was not released and nobody had any answers why. After being on hold for an hour and 12 minutes, I was informed that the deposit was sent back because they couldn't verify anything. I was disgusted and disappointed. I had to wait 2 weeks for the refund to get back to the irs and another 2 weeks for them to send it to me in check form. I quickly closed my account with netspend after that and encourage all who are netspend customers to do the same!

Resolution statement

Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
NetSpend Customer Care's Response, Feb 19, 2013
We sincerely apologize that your deposit was returned back to the IRS. We request this information for the security of your account and we try to process these documents as quickly as possible.

We can see that there was a lot of misinformation provided and we would like to see why this occurred. Please send your information to feedback@netspend.com and we will make sure this is addressed.

Thank you,

NetSpend Customer Care's Response, Nov 26, 2014
We regret to hear about the problems you have experienced with our service and the block on your card. We can assure you that this block is only meant as a protection.

Please send your information to feedback@netspend.com and we will make sure this is addressed.

Thank you,

NetSpend Customer Care's Response, Feb 27, 2015
We appreciate your support! Please let us know if you have any concerns.

Thank you,

NetSpend Customer Care's Response, Mar 08, 2016
Dear Yayawooga, We regret to hear you have yet to receive your card. withing 7-10 business days your card will arrive to the address you have provided. If it has been longer than 10 business days, please email us at social@netspend.com and we will make sure to assist you to the fullest. Thanks, NetSpend
NetSpend Customer Care's Response, Mar 08, 2016
Dear Pamela, it is common to have a card arrive without funds or vice versa. once your deposit arrives, your card will have access to the funds. If you have any additional concerns, please email us at social@netspend.com and we will make sure to assist you to the fullest. Thanks, NetSpend
NetSpend Customer Care's Response, Mar 08, 2016
Dear Charlotte, Please email us your contact information to social@netspend.com and we will make sure to contact you and discuss your options as soon as possible. We apologize for any inconvenience this may have caused. Thanks, NetSpend
Complaint comments Comments (25) Complaint country United States Complaint category Credit Cards


Sort by: Date | Rating
D  27th of Aug, 2010 by    -2 Votes
N  28th of Jan, 2011 by    0 Votes
jan 28 2011. I had my tax refund direct deposited to my netspend card for the last 2 yrs and never had an issue. This year, not so lucky. I called to get the routing and account numbers from netspend. They gave me the correct routing number but left 4 digits off my account number! After sitting on hold and being transferred, they said to call the irs. Did that. I talked to 3 different people who said there was nothing they could do, that the netspend computers had a glitch and gave wrong account numbers to thousands of people! My tax refund will I guess be returned to the irs and they will send a paper check. God knows how long that will take. I find it hard to believe that a financial institution can make that kind of mistake and not fix it! All they say is, sorry for the inconvinience. I don't want an apology, I want them to fix the problem!
A  4th of Mar, 2011 by    +2 Votes
I've just experienced the same thing with Netspend only thing different is that my income tax return as well as my paychecks were on the card they locked my card and closed my account without my permission and i had to wait almost 2 hrs to speak with an supervisor because the customer service representatives you can tell they reading off a screen because they all answer in the same way and know nothing to answer your questions however they told me that the sent me check out last week and it was going to be here Wednesday because they expedited my check Wednesday comes no check i call them to see what was going on they tell me they just sent my check out this Tuesday and should be here this Friday which is today so I'm sitting here waiting on UPS if i receive no check then I'm contacting a lawyer and strongly recommend that nobody gets a Netspend account because it seems like they running some kind of fishy company from experience get a real bank where u can actually go walk into and discuss manners such as this in the future i know i am bad situation but good lesson taught!
A  14th of Feb, 2013 by    +2 Votes
I reviewed the email a few days before my deposit that there was a block. We called and we're told that we had to fax I address verification, copy of ID and social security card. 6 to 8 hours. Neither fax number worked. We emailed it 6 times to fraud@netspend.com and they claim never to have revived it. Sent it to a feedback person And was told that I could not use the netspend mail as verification. Why not? Sent in my lease. Nope. Not good enough. Sent anenvelope addressed to my husband. They wanted a copy of the letter so I blacked out the private information, left the case number and date viable and still, no. Called to have the money sent back to irs only to be told they couldn't do that and we had to provide the documents. We literally had nothing. Everything is paperless and we just moved here. Rep said an adress change from post office. Denied. I chewed of several, Emily, Bobs, Franks and a Jessica who barely spoke English. The lady one said she was sending it back to irs. I asked her name, id, and for a reference number. She says, "Jessica". I said, last name? "According to company policy, we are not allowed to give our last names, " Oh but we are required to provide all the documentation for you to assume our identity. Hmm, how convenient. She says 6 days for irs to receive it... thinking about calling every day. I started a Facebook group called 1 million against netspend debit company. Please like the page and share your story. I have contacted local media and would like to take this national. Lets out these people for who they really are!
N  30th of Jul, 2013 by    -2 Votes
Same exact problem with me, my refund was deposited into my net spend account may 28th here we are July 30th and I'm still waiting for a paper check because net spend says it wasnt me even tho I faxed them my DL, social security card and utility bills! They also claimed not to get the fax twice!
D  12th of Feb, 2015 by    +3 Votes
My husband & I have both used Netspend for several years now, and have never had the problems I am reading about in these posts. My husband's payroll check is always available - and 36-48 hours before co-workers receive their paper checks. I always have our tax refund(s) direct deposited to our separate cards - at least til this year, we got married after 18 years, so this is our first 'joint return' - IRS just marked it as 'sent' this evening, so I expect to see it anytime now.
It has been a lifesaver for online shopping with the availability of 'virtual card numbers' & makes it so easy for me to transfer money between his account and my own. Even made sure to get my daughter an account, so I can send her money several states away without having to pay fees to moneygram or western union & no delay for her to get the money. I LOVE NETSPEND!
D  4th of Mar, 2015 by    -1 Votes
PLEASE HELP I got my tax refund sent to netspend they have a fee for everything 1.00 if I run as credit 2.00 if I run as debit... 4.95 plus atm fee for a with draw at a international atm.. I have no idea what an international atm is.. 2.95 plus atm fee if I use a domestic atm.. again don't know the difference and cant find it online... it cost me just to speak to a representative.. I just want to take all money off the cheapest way possible.. PLEASE HELP ME.. I have always went through TurboTax and the cards I jave recieved have been fair this one is crazy I feel like it should be illegal what they are doing to me.. DO NOT GET THIS CARD!! There are so many that are freenor have very small fees... I don't know what to do. I didn't pick the card its just the one rhey sent me this year.. I feel like I am being STOLEN from. This is not right if anyone knows the cheapest way to get my money off PLEASE let me know!!! Also if u know the difference between international and domestic ATMS also help me.. I feel I am being robbed.. any help appreciated.. Thank you
A  31st of Mar, 2015 by    0 Votes
I got a net spend card as well this year, I will say I got it rather quickly :D however. . I purchased an exhaust system for my car with the card 335.99 that was almost my whole income seriously. So the company from which I ordered the exhaust from said that they had to refund my money because my shipping and billing address were different so I'm like OK. I call net spend and add the address or change it really. Then i email the sale team from the site and they run my card again and it declines I'm like wtf dude... Then the guy from the sale team puts me INA three way call trying to figure out where my cash is. Because they refunded it to me. Well here's the kicker... Net spend takes 30 days for refunded money to be available to you.. I was freaking furious. Never will I ever be lazy. I could've used my bank for direct deposit but I chose the net spend card. I didn't want to look for my routing and acc. Don't make the same mistake I did. This card is probably ran by world bankers. But as a prepaid bull crap card.
N  20th of Apr, 2015 by    +1 Votes
I am just confused . I got my card in the mail and just got online to activate it . I was very relieved and excited to get this seeing as I need the money badly . I was supposed to get 800 dollars back . To my surprise after I activated it, it said that my available balance is only 122.00 dollars . Can someone please explain why I only have 122.00 and where my 800.00 is? Please!!!
A  21st of Apr, 2015 by    -3 Votes
My boyfriend was activating his card and when it asked about direct deposit or cash, we didn't know what that meant so we thought it wouldn't really matter and everything would be fine. So he picked cash and now has a 0 balance on his card. WTF Netspend??? Where is his tax refund? He needs his money. Will NEVER do Netspend again. I'm gonna be pissed if they make us fax anything. It's 2015, who the hell has a fax machine anymore??
N  13th of Feb, 2016 by    +2 Votes
My hubby & I tried turbo tax/netspend for refund for the first time this year. I set up text notifications to make a long story short my refund has been on my card for a week but have yet to receive a card... What's going on???? Anyone got any info?
N  17th of Feb, 2016 by    -1 Votes
I am expecting my refund and my payroll check within the next 2 days on the next spend card which I have had for a while. I really hope these complaints are not what I can expect. If we trust a company to keep it's word they should.
N  17th of Feb, 2016 by    0 Votes
Please help I just received my netspend card and when I activated it says I have no money 0:00 so do I have to activate it then wait for my refund or???? I'm not sure does anyone else have the same problem besides the ones already addressed?
A  23rd of Feb, 2016 by    -1 Votes
My tax refund was put into the wrong account. I had gotten the account number from netspend to put on my return and then when i checked with the IRS and found my refund had been sent and it wasn't on my card I emailed them to find out what was going on. They gave me an account number to verify that it was sent to the correct account but of course it wasn't, but it was sent to the account that netspend provided me the account number of. I dont understand why they cant move the money from one account to another if it was their mistake, as it apparently was in several different situations atleast.
N  21st of Mar, 2016 by    +1 Votes
Avoid Netspend, They are scammers. I now have to wait for my tax refund to be returned to IRS, and then wait again for IRS to send me a check. What a hassle and time consuming. I should of just had it sent to my bank account. Last last last last time to ever use these crooks.
A  24th of May, 2016 by    0 Votes
I think netspend and/greendot is owned by Citibank & another world Bank, ( its on back of card) which is owned by OSAMA BIN LADEN'S family & those banks have shareholders that are OSAMA BIN LADEN'S FAMILY. . . this is probably why netspend gives Americans so many problems-- cuz I think its owned by/ran by the BIN LADEN family.
N  15th of Nov, 2016 by    +1 Votes
I filed for my tax refund this year and netspend closed my account and sent it back to the irs. I called to inquire why it was returned and no one coukd give me an answer at all. I had to wait 2 weeks to receive a paper check from the irs. Then today i got a new netspend card and put $50 up there to pay a bill. My card cannot be activated. I call customer service and they transfer me to fraud dept. Fraud has no answer just that my account is closed and my card cannot be activated. This is the worst customer service i have ever seen. So they claim they are going to send me a check, wouldn't even give me the amount of the check and still no answer as to why my account is closed or why i cannot activate my card. So now i will have a late bill if they even send my check.
A  24th of Feb, 2017 by    0 Votes
I had my tax return deposited to my NetSpend account, the refund was sent to my account today. But, funds are not available yet. I called the automated line and was told by automated system that there was a pending deposit on my account, but when I talked to two different customer reps, I was told there is no pending deposit, that it must of been a mistake by the automated system, so I asked to speak to a supervisor which was a horrible ordeal in its self. He then proceeded to tell me the same thing the reps had relayed to me. Which is false.. The refund was clearly sent to my account from the government. I have had this account for sometime with direct deposit for my payroll and never had an issue. But, now with my tax refund the issues start. I am not happy with the customer service I was provided nor with the fact that there is so much confusion over my refund. If things do not change, and I continue to have issues I will be taking my business elsewhere. Where's my dam refund...
N  24th of Feb, 2017 by    0 Votes
@marion.joslyn74 Hello,
We are sorry to hear about your experience with your deposit. As these reviews are anonymous, can you please send this review along with some account information to social@netspend.com. This will enable us to locate your account and assist you.
We hope to hear from you soon.
A  5th of Mar, 2017 by    0 Votes
Absolutely most horrific experience. Nothing is more dreadful than receiving your tax refund on a the damn netspend card to activate it and find out the balance is zero. I did my taxes through turbo tax and at the end they offer my tax refund on a netspend card, so I'm like sure, NEVER EVER AGAIN. I went to order parts for my truck for $53 and I WAS DECLINED ON 53 DAMN DOLLARS!!! So, I called customer service to handle the situation only to be bombarded with ads until the department as if it was on purpose. I'm usually a man of great patience, but this experience pushed my patience to levels never experienced. If my situation is not properly taken of, then my lawyer and I will by sure to rectify this situation in court. This is not a mistake, its a crime and a federal one at that. Bank of America found out with its overdraft fees and Wells Fargo with its amazing account management. I am not issuing an idle threat! This is my tax return to receive from the IRS, I agreed for my return to given to me through netspend NOT TAKEN, which is a breach of trust and should be fraud.
N  9th of Mar, 2017 by    0 Votes
Netspend doesn't know where my refund is. They sent it back to it's after I went thru hell and back sending them info and waiting all day and calling them all day. ThIs is not fair. I sent everything by 12pm and they just sent it back after telling me all day I would get it. Now I gotta wait 6 more days? Why did like 10 different people lie to me and say i would get it? I owe people and yall got me giving them wrong dates making me look like a lose. I'm done with yall for good.
N  10th of Mar, 2017 by    0 Votes
@Britt296 We are sorry to hear about your experience with your deposit. As these reviews are anonymous, can you please send this review along with some account information to social@netspend.com. This will enable us to locate your account and assist you.
We hope to hear from you soon.

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