I recently just had my irs refund direct deposited on my netspend card. The day it was suppose to be loaded, I checked my account and the money wasn't there. When I called to speak to someone about it, they told me because of the amount of the refund it was subject to verification. I was assured the money would be released in 4 hours. After the 4 hours needless to say the money still was not released. I called back and they said that I had to fax in a copy of my paycheck stub!!! What type of verification process is that! I faxed it in anyway and was assured that as soon as they received my paperwork they would release my money. After an additional 2 hours, I called back and the claimed that they haven't received the fax yet. They say that they receive the faxes by batch and it could take 6 to 8 hours for them to receive it. The next day my money still was not released and nobody had any answers why. After being on hold for an hour and 12 minutes, I was informed that the deposit was sent back because they couldn't verify anything. I was disgusted and disappointed. I had to wait 2 weeks for the refund to get back to the irs and another 2 weeks for them to send it to me in check form. I quickly closed my account with netspend after that and encourage all who are netspend customers to do the same!
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
We sincerely apologize that your deposit was returned back to the IRS. We request this information for the security of your account and we try to process these documents as quickly as possible.
We can see that there was a lot of misinformation provided and we would like to see why this occurred. Please send your information to email@example.com and we will make sure this is addressed.
We regret to hear about the problems you have experienced with our service and the block on your card. We can assure you that this block is only meant as a protection.
Please send your information to firstname.lastname@example.org and we will make sure this is addressed.
We appreciate your support! Please let us know if you have any concerns.
Dear Yayawooga, We regret to hear you have yet to receive your card. withing 7-10 business days your card will arrive to the address you have provided. If it has been longer than 10 business days, please email us at email@example.com and we will make sure to assist you to the fullest. Thanks, NetSpend
Dear Pamela, it is common to have a card arrive without funds or vice versa. once your deposit arrives, your card will have access to the funds. If you have any additional concerns, please email us at firstname.lastname@example.org and we will make sure to assist you to the fullest. Thanks, NetSpend
Dear Charlotte, Please email us your contact information to email@example.com and we will make sure to contact you and discuss your options as soon as possible. We apologize for any inconvenience this may have caused. Thanks, NetSpend