[Resolved] Netspend / blocked account
I have been a customer with netspend for 10 years with one account and 0ver 5 years with another account. I didn't really use the online access but when I decided to utilize it, I eas blocked out of it. I ess able to access the online part but when trying to access the virtual part it aks different security questions. I was able to access the account with just my security question which is "what's my favorite color " purple. For the virtual acct you have to verify the card number, the 3 digit security code and birthdate. Well after several attempts it locked me out of the virtual but again not out if the regular online access. So I waited to give them a call the next day. After speaking with 1 agent I was told I was blocked and could bo longer access the online account and eas no longer eligible for any of netspend services, I remind you that I have been a loyal customer for over a decade, never had any problems with my account, have several different deposits coming to this account totally up to 5-$6, 000.00 a month not including my taxes that's deposited every year. I was told due to fraudulent activity of my own account, it was blocked. The activity included card being associated with other accounts (i have more than one card because you can transfer money if you loose your card and also have other deposits) , not being able to identify account holders info (netspend had the wrong birthday for me and I asked them to fix it and I also sent in a sprint bill 2 forms of id and soc sec card) , last but not least too many risk factors (hmmm which risk factors are those when I gave a whole list of deposits and transactions that I made without them telling me). I explained that the birthdate was wring so that's what locked me out so after all the hassle I asked to soeak to a superior and that agent stated " I found an available supervisor and I am transferring you now" only to be left on hold for 33 mins for me to hang up and call back to be told by the automated service that they're close to call back tomorrow. How so very inconvenient and I have deposits coming next week. Called back this morning as soon as they opened (To make a long story short, I was told again that I can no longer use netspend because of the fraudulent activity that I haven't called in anout on my own account that I think I would see when I log into the account or my text alerts would tell me money is being spent without my knowledge. The agent said my account would be closed and a check would be sent out to me for the remaining balance on my account and any direct deposit will be returned to the the senders. Wow!!! This what loyal customers get??? But im still able to access my other card account. I've been with netspend too long and have sent other people to netspend. So very inconvenient and so very unsatisfied. How do you just come up with the conclusion of fraudulent activity but the customer isn't making complaints of missing money, a card being used or multiple logins. I'm really confused amd I think along with every body else, netspend has lost yet another customer. People that don't want to deal with banks depend on prepaid seevices for many reasons, one being early deposits. So not cool netspend!!! No help whatsoever to resolve my issue and get rude attitude customer service.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
NetSpend Corporation Customer Care's Response, Nov 21, 2016
Thank you for the feedback. We hate to hear things like this. We are very sorry to hear your account is closed. Please contact us at [protected]@NetSpend.com and we would be happy to address any of your concerns with your account.
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