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4.4 9653 Reviews

Netflix Complaints Summary

68 Resolved
1350 Unresolved
Our verdict: If considering services from Netflix with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Netflix reviews & complaints 1436

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5:37 pm EDT
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Netflix only one season of magnificent century

I have watched season 1 of Magnificent Century on Netflix and absolutely loved it. The last episode of season 1 left us at a cliff hanger of what would happen next. Why would Netflix have Magnificent Century available without providing the rest of the seasons that follow? Extremely frustrating! I find this to be a bad business call on Netflix's part and I hope they will be getting the rest of the seasons soon!

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10:59 am EDT
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Netflix the series: suits

We are deeply disappointed that in the most recent five episodes of 'Suits' there has been an inclusion of 'f' words, use of drugs, also more overt sexual references. Up until now we have enjoyed watching every series, found it exciting, emotionally moving at times and a GREAT family show full of intrigue. However my husband said to me this morning and I agree with him: "I don't think we'll continue watching Suits when the next series starts".

The strong language is completely unnecessary and in fact detracts from what was a brilliant series.

Why Netflix to you have to lower the tone? Do others agree? This is very, very disappointing.

Ruth Irwin

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5:29 am EDT

Netflix michelle wolf

It's completely inappropriate to hand this individual a venue to spout vulgarity and trash. Netflix is not so important to me that I would continue to pay for the service, should the smut from this irresponsible "entertainer" be offered. Be smart, Netflix. Stay clear of mean-spirited, political, body-shaming, unfunny "comedians." If you support this woman, we'll be clear where you stand.

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miltonwschulz
, US
May 01, 2018 9:38 am EDT

Comedians in general seem to be fascinated with vulgarity! Maybe ALL of you should watch Tim Hawkins! Now, that's funny!

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Anita Bawnghit
, US
Apr 30, 2018 8:32 am EDT

Aww...did the big bad comedian make fun of trump?

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R
5:56 pm EDT

Netflix michelle wolf program

My family have been loyal Netflix users and have enjoyed your until non biased political programs. However after watching Michelle Wolf mock woman, gays and her general filth filled performance on the WHCD, I do not want to see her rewarded with a show on Netflix. If I see an ad for her show. I will start using Amazon, Hulu, and explore other streaming services.

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1:41 pm EDT
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Netflix language keeps changing back with children shows

Hello, my name is Elisa and I live in the Netherlands. I Love watching cartoon series as they give me inspiration for my own art, however I'd much rather watch these in English as Dutch voice actors are often cringy and just not that good. Unfortuantely the language on these series keeps changing back every episode to Dutch language and Dutch subtitles and it is honestly quite anoying to have to change them back each time to English without subtitles. After doing a quick google search I found out that this can't be changed as these are kids shows and it is easier made for kids in case they have accidentaly changed the language to another language and don't know how to change it back. I understand this, but seeing as we are already given an automatic netflix account for kids, can't you just use that option on that account only?

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11:53 am EDT

Netflix cancel over michelle wolf show

We have been members since Netflix started. In all good conscience we have to cancel when they hired Michelle Wolf and members of the Obama Administration. We want to enjoy movies and documentaries, not support political agendas with our fees. Sorry Netflix. Michelle Wolf is a tasteless untalented hack who made crude comments at Sarah Sanders. It was bullying and cruel. And shame on you for using it to promote her show. Shame on you.

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Shanvan
, US
May 27, 2018 3:35 am EDT
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I will cancel my subscription if the Obama's are featured on Netflix..

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O’Shea Ann
, US
May 21, 2018 8:48 pm EDT

I’m cancelling my account. Michelle Wolf now Michelle and Barack top spot. I will not be subjected to this liberal propaganda. Google Facebook Twitter are all controlled by liberals now Netflix. Extremely disappointing

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4:17 am EDT
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Netflix Payment

Money is taken off my bank card but I am not able to reset my password and not getting any support, this is stealing money from me I will contact social media and give negative feedback as company dosnt take responsibility.
Long complain giveme attention

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8:19 am EDT
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Netflix I am complaining about the billing process

well, as Netflix was providing one month free trial so I decided to try it, as I gave my email and Netflix asked for my card details assuming that no transactions will be made until my trial period is over but as I completed giving my card details a message appeared on my phone screen saying "transaction was made of 800rs." I registered for the free trial but the money was cut from my bank account. just resolve this issue I want my money back. this is not good that you people are lying. very disappointed service. just do anything and cancel my subscription and give me my money back.
ridiculous.

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12:54 am EDT

Netflix streaming

I have been a member for about as long as Netflix has been in business. I have both, streaming and DVDs.
Streaming is a great product but is sorely lacking in information on its movie web pages.
So far for years, they have not added to, improved, etc... their Streaming service. So far they continue to ignore any of my suggestions.. They neither accept or reject, arrogantly just ignore
At my age, subtitles are a problem reading, Untrained Actors today talk too fast, can not enunciate, hell, they don know how to speak the English language properly. Most have never seen a Stage where "projecting" the voice is required. So, on the listing of a movie, WHY cant they give the:
Language spoken?
Country of origin?
Subtitles maybe required...
I think they are TOO successful and arrogance has set in.

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12:12 am EDT

Netflix certain show that have been deleted

Dear life cereal where do you get off removing family guy from your regular roaster when it is definitely a major hit to the majority of people who find comedy funny. Due to the increase of funds we pay per month to watch your shows you supply us on this application I kindly, with all due respect ask to add family guy back to the regular roster of Netflix.

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12:40 am EDT

Netflix dvds/ blu ray discs frequently damaged

Several of the dvd/ Bluray discs I have received over the last few months have been damaged enough to not play more than a few minutes. Sometimes I am able to skip some parts and get them to play, but this is ridiculous. I am missing huge sections of movies, or I am having to report them damaged and wait for another to arrive. My husband only has a couple nights off a week, so when we plan to watch a movie together, and that movie is damaged and we have to wait for another to be sent, I usually have to wait another week so we can watch it together. Then I hope that that one isn't damaged too. Often times this hassle just isn't worth it to us, and we go to Redbox and rent the movie so we can actually watch it. We are paying for a service, that isn't properly being provided, and I want netflix to do something about it. They should be checking DVDs for serious scratches or burns, instead of inconveniencing the people they are supposed to be serving, and putting the burden of an inadequate product on them. Also, I would also like our account to be credited for the last 2 months, due to the number of damaged discs we have received.

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1:18 pm EDT

Netflix movie stops and says to try again later

When I am watching a several episodes of a movie, Netflix stops the movie (the % never gets up to 100%) and tells me to try again later and apologizes. This happens consistently when I am on Netflix for several hours. I try again later as instructed but it will never let me back on for the whole day! I am paying for this service of which I can not use. I am very frustrated!

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2:00 pm EDT

Netflix dvd shipments

I moved from Miami Beach, Florida to Yankeetown Florida, to a city that had less people, than our city block had. I was amazed, and so proud of Netflix that I was still able to mail a DVD in on Monday, and get a replacement by Wednesday. Then, Netflix cut out Saturday deliveries, so on holidays, you lost a weeks worth of deliveries. This week, I mailed them in on Monday, it made it to Netflix on Wednesday, and now it is Thursday, and still no DVD. I am wondering if I will get it on Friday or Saturday, a whole business week, to ship a DVD, in state. Since I now receive half of what I originally received, when I originally joined, shouldn't I be paying half the price? I am one of those that like to feel and read real books and newspapers. I like the better control I have over stopping and rewinding the DVD, instead of streaming, when you press rewind, and it goes back 10 minutes and then fast forwards 20 minutes. Normally companies improve over the decades that they are in business. Those that don't improve or decline in service, usually fail and disappear. I have always been a huge Netflix fan, and big booster. Will I be moving to Amazon Prime soon, and will I soon only be dealing with Amazon, for all my necessities! They keep improving and offering more. Netflix is moving in the opposite direction!
Horrors!

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8:31 am EDT
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Netflix taking off all good disney movies! 😡

It is a completely stupid decision to take off all the Disney movies that actually matter. You will lose a lot of viewers if you seriously decide to take off Camp Rock, High School Musical, Starstruck, Geek Charming, and Cowbelles! You have lost my money! Not only are you taking everything good away, you aren't giving us anything good in place of it. Goodbye Netflix, I'm off to Hulu now! #pissed #foreveradisneyfan #netflixscrewedup

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6:02 pm EDT
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Netflix free trial

I recently returned to the US and signed up for the Netflix free trial. My application was completed and accepted. It was for 30 days. After only 5 days In was cancelled. Netflix said my household already had a free trial. One of my kids did have one last year. I Never watched Netflix. When I called to explain the worker and then supervisor were extremely rude to me. They basically said - tough luck.

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4:50 pm EDT

Netflix removal of tv shows

Its unfair when im watching a tv show and whrn its getting intresting you remove it. This is the second time its happening. Less than 3 hours ago i was watching "Shadow hunters" now i want to continue watching all of a sudden its not on Netflix anymore. If this continues then i think i'll discontinue my membership cause there's no point of me paying and not getting what i want.

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7:29 am EDT

Netflix app keeps freezing

Hello,
For the past few weeks I have been having issues with my Netflix on my TV. I try and watch a show/movie and it freezes to the point I have to reset the cable box (this happens a few times a day so I stopped watching Netflix on my TV) also it will freeze in the middle of shows sometimes too and will show the picture of what we're watching but the background noise will be what is on Xfinity. If we can't resolve this issue I may have to get rid of Netflix Because it's extremely inconvenient.
Thank you,
Jessica

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12:40 am EDT

Netflix netflix

Stop taking off all the good stuff!
The x-files, firefly, 30rock, archer, M*A*S*H, etc. These are only some of them, I could list way more. These shows are why we got Netflix in the first place. We might have to use Hulu if y'all keep doing this :( and their format sucks so please please please fix it if you can. I don't know how all of that works, but I'm not gonna just sit and watch stranger things over and over again.

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10:49 pm EDT

Netflix troy original series

Hello! I'm a netflix customer. Love the site, excited abut the programs, but I have a problem...

Zeus is not african american!

In your "troy original, I am appalled, offended, angry you missed the part where this is a greek myth, and cast an african american actor as zeus!

So when you put out something, please be sensitive to the groups and accuracy, ffs, or I and others will stop paying you.

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5:55 pm EDT
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Netflix the new show "lost in space"

First I want to say that I love NETFLIX your shows are outstanding, as a new customer I was pleasantly surprised to see that season one of the new revised 'Lost in Space' show. The old one was ok but, I was expecting a high standard from this new version. I got to episode 4 and was so disappointed the following explains my reasons and the reason that I would ask you to reconsider spending your budget on season two.
1. while all of the actors are outstanding how can one of the family be Afro-American? Genetics just will not allow for this and, it spoils the flow of the story as its obviously cant be.
2. Its a show that celebrates women as the leaders, Engineers and doctors and the men as complete fools, why do this? why use this platform that could be so entertaining to be used by someone that has a problem with a family as being a man and a woman both equal partners in life. The man is shown as knowing nothing, has no role to play and is constantly out of the blue put down by the Alpha woman?
3. The Afro-American actor (great actor) is supposed to be 18 years old and a fully qualified doctor, she doesnt look like her supposed sister or brother and her role does not fit into the story?
4. Doctor Smith as a woman, well, that's ok if the story were to flow, the story about Dr Smith is really all over the place.

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Netflix Customer Reviews Overview

Netflix is a popular streaming service that offers a vast selection of movies, TV shows, and documentaries. The platform has gained a massive following due to its user-friendly interface, affordable pricing, and high-quality content. Netflix has received positive reviews from users worldwide, with many praising the platform's convenience and accessibility.

One of the most significant advantages of Netflix is its vast library of content. The platform offers a wide range of genres, including action, comedy, drama, and horror. Users can easily find their favorite shows and movies and watch them at their convenience. Additionally, Netflix produces its original content, which has received critical acclaim and has become a fan favorite.

Another positive aspect of Netflix is its affordability. The platform offers different subscription plans, allowing users to choose the one that best suits their needs and budget. Moreover, Netflix does not require any long-term commitment, and users can cancel their subscription at any time.

Netflix's user-friendly interface is also a significant advantage. The platform is easy to navigate, and users can quickly find what they are looking for. The search function is efficient, and the recommendations algorithm suggests content based on the user's viewing history.

In conclusion, Netflix is a highly recommended streaming service that offers a vast selection of high-quality content at an affordable price. The platform's user-friendly interface and convenience make it a fan favorite worldwide.

Netflix In-depth Review

Pricing and Subscription Options: Netflix offers a variety of subscription options to fit different budgets and viewing preferences. From the basic plan to the premium plan, users can choose the one that best suits their needs. The pricing is reasonable considering the vast content library and the convenience of streaming.

Content Library: Netflix boasts an extensive content library that caters to a wide range of interests. From popular TV shows to blockbuster movies, documentaries, and even original content, there is something for everyone. The library is regularly updated with new releases, ensuring that users always have something fresh to watch.

User Interface and Experience: Netflix's user interface is sleek, intuitive, and easy to navigate. The platform provides a seamless experience, allowing users to effortlessly browse through the content library, create personalized profiles, and manage their viewing history. The search function is efficient, making it simple to find specific titles or genres.

Streaming Quality: Netflix offers high-quality streaming, with options for both standard definition and high definition. The streaming is smooth and buffer-free, provided you have a stable internet connection. The platform also supports 4K Ultra HD streaming for those who want to enjoy their favorite shows and movies in stunning detail.

Device Compatibility: Netflix is compatible with a wide range of devices, including smartphones, tablets, smart TVs, gaming consoles, and streaming devices. Whether you prefer to watch on the go or on a big screen, Netflix ensures that you can access your favorite content anytime, anywhere.

Original Content: Netflix has made a name for itself with its impressive lineup of original content. From critically acclaimed series like "Stranger Things" to award-winning movies, the platform continues to deliver unique and captivating content that keeps viewers hooked. The variety and quality of Netflix's original productions are commendable.

Customer Support: Netflix provides excellent customer support, with various channels available for assistance. Users can reach out to the support team via live chat, email, or phone, and can expect prompt and helpful responses. The comprehensive help center also offers a wealth of resources and FAQs to address common issues.

Accessibility Features: Netflix is committed to inclusivity and offers a range of accessibility features. Subtitles and closed captions are available in multiple languages, making content accessible to those with hearing impairments. Additionally, audio descriptions are provided for visually impaired viewers, enhancing the overall viewing experience.

Personalization and Recommendations: Netflix's recommendation algorithm is highly effective in suggesting content based on users' viewing history and preferences. The platform takes into account individual tastes and provides personalized recommendations, making it easier to discover new shows and movies that align with your interests.

Account Management and Security: Netflix prioritizes account management and security. Users can easily manage their subscription, update payment details, and monitor viewing activity. The platform also offers multiple security features, such as two-factor authentication, to ensure the protection of user accounts and personal information.

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