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NET10 / bad service

1 United States Review updated:
Contact information:

False advertising / Outragious cost for ringtones, graphics, etc. due to difficulties.

Details: Spent $65.00 for Net10 phone



Includes 300 Minutes and 60 Days of Service upon activation

Single Rate for every call -10¢ a minute always: local, nationwide long distance and roaming

International calling to over 60 destinations for an additional 5 cents per minute

Text Messaging - only 5¢ per message

Flip Phone from the designers of the MOTOKRZR tm

-VGA Camera

-Vivid Color Display

-Voicemail, Call Waiting, Caller ID

-External Alert Icons

-Picture Messaging

-Text Messaging

-Hands-free Speaker

-Lightweight - 3.4 oz.

*-Buy Ringtones, Graphics, News, Weather, Sports and more using Airtime Minutes

-FM Radio (requires headset, not included)

-Alarm Clock, Stop Watch

-Calendar, Calculator

-Phonebook with up to 100 entries

-Battery Talk Time Approx. 7.5 hours

-Standby Time Approx. 10 days



As you can see it clearly states Download abilities. what they don't tell you is it is STRICTLY from net10. You cannot download from any other "third" party locations.

Two Downloading options: 1) using the browser on your phone to access Net10 [keep in mind you cannot "browse" anything] Time: 5-8 minutes @ $1.00 a minute. Then, $2.50 to buy. Then an additional 1-5 minutes for download time @ $1.00 a minute.

OPTION 1 TOTAL COST: $8.50 TO $15.50

2) Go to Net10.com, enter serial # and Phone # and browse ringtones from there. Issue... The website doesn't allow access. I get a Net10 generated webpage that states..."Sorry, there seems to be a problem.

We are unable to process your request at this time. Contact Customer Care department @ 1-877 XXXXXXXX". Contact C. C. they said first, that it was my computer. Then they said it was my phone - used master reset, entered some codes, wait 24 hours. Called again. They re-registered my phone with the website and asked me to try it. Same message. Then used master reset again... told to wait 24-48 hours for it to be picked up by their systems. Still no luck. Sent complaint via email. Received this response.

Dear Tammy,

Thank you for your interest in Net10 Wireless. We are responding to

your recent inquiry.

We attempted to contact you today, July 31 (3:12 PM EST) at 610XXXXXXX,

but you were not available.in order to further assist you, we will

need to speak to you directly.

Upon further review with your account, it appears that there is a need

to check the internal setting of your phone and enter some codes to

correct the issue.[how does my phone have anything to do with your website] We also would like to inform you that you can only download ringtones, graphics, news, weather, sports and more through our website at www.net10.com. [THERE IN LIES THE PROBLEM, JERK] Please contact one of our customer service

representatives at [protected]. Our hours of operation are

Monday-Saturday from 8:00 AM to 9:45 PM EST, and on Sunday from 8:00 AM

to 6:45 PM EST.

MY RESPONSE:

Exactly my point. I don't understand how screwing with my phone... yet again will resolve the issue "online." I already had one of the operators tell me it was my "Computer". We can only buy ringtones for his phone via your website that is not providing us with any type of access. And any other "third party" downloads are blocked. NO Evil, my #. Obviously, this is something on YOUR end that needs to be resolved, repaired or reprogrammed. I certainly don't believe entering a few #'s into my phone and doing the master reset will resolve the issue... why... because it's already been done 3 times. YOUR website isn't allowing access for some reason or another... and the phone settings has nothing to do with your website. Your website doesn't automatically connect to the phone after entering the serial # and phone. So screwing with the phone has nothing to do with it. Clearly false advertising given there is NOTHING NOTING "DOWNLOADS ONLY THROUGH NET10"

Va
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Comments

  • Ma
      1st of May, 2009
    0 Votes

    This is a problem With the w375 the w375 is not a good phone and they clearly state if you people ever read the FAQ it states that only content on the NET10 site can be downloaded and you dont know much its not a DOLLAR a minute for the internet its 10c if it was 100 id be 100 minutes a minute is 25c (like all carriers) to get MMS (Multimedia SMS) messages on the phone. Get a new phone the Motorola w375 is a dissapointment concidering the great quality of Motorola phones

  • Ad
      30th of Jun, 2009
    0 Votes

    Ok I had the same problem with net 10...and to think we bought two of these phones in one day. It took me over a week and at least five separate phone calls to this ### hole of a company, to get the problem resolved...and in the process I [censor]ed so much that they actually only refunded 30 minutes to my phone. Whereas I wasted almost 100 trying to get on the browser through the phone it's self to see what I could download...which once seeing the prices in the end, no I will not be downloading crap...not at those prices. 1 single graphic clearly states 19.90 minutes then the minute and a half it takes to actually download it. That makes it cost another 15 cents...so what are we up to now? 20 minutes of my phone time. NOT GONNA HAPPEN. I tell you what will happen, I am going to go buy another Boost Mobile phone. I told the foreigner on the phone that I will no longer use their service, nor tracfone since they are the ones who own net10...and att owns both of them...doesn't make sense, but that's how it is. Sprint, here I come!

  • Ad
      30th of Jun, 2009
    0 Votes

    p.s. all that was only to fix the browser on one phone...the other hasn't even been started, and I don't know if I even want to try to get it fixed.

  • Fl
      8th of Dec, 2009
    0 Votes

    I am 60 years old and own a computer business and have an extensive background in the telecommunication field. Net10 is in the top 5 worst companies I have ever dealt with. The only option to get something resolved is to call someone with a bad connection, that you can't understand even with a good connection.
    Biggest complaint is I can't buy minutes online because there is always something wrong with my account. Spend an hour on phone repeating myself like I'm talking to a three year old. Every time same thing.
    Other complaints: em326g phone has to be charged every day. will not charge from car charger.
    Net10 claims it cannot block text and browser from being used. BS!!! Everyone else can. What they mean is that they WON'T block them.
    Had Verizon for three years. charged the phone once a week, paid a flat $40.00 per month, no texting, no browsing, no problems with tech support.
    Net10, for the same usage is far more expensive than that. Haven't had the phone six weeks. If I could've bought $30.00 worth of time today, I would have paid $90.00 for phone time plus the cost of the phone.
    Best to stay away from these dirtbags.

  • La
      5th of Aug, 2010
    0 Votes

    This company is really pissing me off. Tried to buy 100 minutes on line last week which was promptly taken out of my credit card account but never posted to my phone. Called customer service, and after an hour, and 4 different people that I could barely understand, I finally got the issue resolved. Yesterday tried to buy minutes for my sons phone and still have not received. Each time I call, the recording says, "We're sorry all circuits are busy now". Really getting upset, they already pulled money out of my account, and I went on line and followed their support steps and now the phone has been "disabled".

  • Ma
      5th of Aug, 2010
    0 Votes

    @fldspcs The EM326g DOES NOT need to be charged daily you need a new battery if your does it charges fine for me with a car charger and its cheaper than Verizon by far If u dont want people to text you TELL PEOPLE not to text you if u dont wanna use the browser dont use it simple

    @ ladydelaney111 This happened to me a couple of times i called NET10 it was a short 5 minute call once they verified they payment was made and deducted for my bank account they added them to the phone goto walmart to buy your minutes u get them a dollar cheaper than anywhere else

  • Di
      2nd of May, 2011
    0 Votes

    net 10 has and website with free minutes and they lied about there website

  • Cr
      15th of Mar, 2012
    0 Votes

    I bought a sim card and a $50 unlimited card. I installed it in my iPhone 3 and it works fine. One week after I had it, I go to use my phone and it says no service. I had to wait till I get home to call tech support. I lost about $400.00 in business. I called tech support and they said I wasn't in their system. I said that was amazing since I been using their service for a week know. After about an hour of screwing around and answering the same questions over and over again they finally got back on line with their service. That was one week ago. While I am typing this I am on the phone with tech support again because after using my phone all day I went to make a call and gee no f-ing service. They don't show me in their system. They have to port my number again. I want to speak to an American that actually might have a clue as to what the hell is going on. Fat chance of that.

  • Ma
      15th of Mar, 2012
    0 Votes

    Net10 does not have a iPhone and their service WILL NOT WORK on a Non NET10 phone

  • Co
      20th of Mar, 2012
    0 Votes

    Hi CrazyRay. My name is April and I work with NET10. I was able to notice and read your blog. I am just concerned about the technical issues that you are encountering right now. Since the phone is not working for a while, I am interested to help you get it resolved. I would like to ask for your serial number, phone number and zipcode so that I can check if you are in a good coverage area. You may send us an email at this address NT.CorpResolutionTeam@net10.com. We will be pleased to respond as soon as possible.

  • Jl
      20th of Jun, 2012
    0 Votes

    the phones are cheap/ made and service is bad .

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