Net10 Wirelessterrible customer service!

J
This review was posted by
a verified customer
Verified customer

My Net10 Go phone had 1400+ minutes as of Thanksgiving Day. On the day after Thanksgiving, I tuned it on and found the minutes was reset to 0 minutes and the due date was reset to 00/00/01 and I was not able to make any calls due to the 0 minute. I called the customer line at [protected] and I was on the phone for at least 40-50 minutes talking to the technical rep who had a very heavy accent and it was so frustrating as we don't understand each other and had to repeat things over and over again. She had me enter a series of codes and I was able to get 900 minutes back while the balance before the reset was 1400+. After the rep consulted with the supervisor, Net10 agreed to send me a new phone and I will have to call the customer line to activate the phone and hopefully to get the minutes back. I received the new phone 3 days later and found the new phone is a much worse phone than the one I have. So I decide to keep my phone with the loss of 500 minutes. The customer service was terrible and I have no courage to call back so I'm using this channel to complain. I hope net 10 will improve their service and the incident that happened to me (minutes was rest to zero) will never happen again.

Responses

  • Je
    jeramy21 Oct 22, 2018

    I have to pay my bills today or my utilities will be cut off.

    0 Votes
  • Mi
    Michael Moses Oct 06, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Net 10 changed my phone number without consent and will not reinstate my number I have had for years!!! I will no longer use any Trac Phone-Net 10 and I will change service as soon as possible! This is the worst business to have service through. Michael V. Moses Chairman/CEO MVM Green Technologies, Inc...

    0 Votes
  • Gi
    gig1127 Jul 22, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Other Portability
    Brief description of issue:
    I spent over 4 hours on the phone with tech support trying to transfer my phone number. I was offered 50 free minutes as compensation for my time and was not given a ticket number because supposedly the system was down. I was told to call back in 24 to 48 hours. When I called back I was told there was no record of any offered minutes. I asked to speak with a supervisor and am on hold now. I have been on hold for almost 10 minutes. Your tech support is the most horrible thing I have ever experienced. Fifty minutes is only 5 dollars you people have wasted more of my time and the peoples time who work for you to equal almost 200 dollars.

    0 Votes
  • An
    AnnMS Jun 25, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I agree with the horrible customer service. I had un-enrolled in the auto pay because I was going to be moving my service but then due to the new phone not arriving yet realized I needed to keep it another month. My service has always been terrible with so much of the time just having no connection or not being able to make a call but I just toughed it out. When I did try to re-enroll in the auto pay to get the lower price it only processed for the higher amount. I then called and spoke to a rep who kept repeating the same thing about my discount applying next month. I work in a call center so I am very aware that corrections and adjustments can be made. We sadly went round and round with her repeating the same thing as if somehow that would change the situation. When I asked to speak to someone higher she told me it would be a while since no one was available. Net 10, you will get to keep that extra money this month but I guarantee this will be the last month for me with this service. It's so sad to think what this world has gone to in the way of customer service and what we have to go through just to get a simple problem solved.

    0 Votes
  • Co
    Connie Martin Mar 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    net 10 stinks you have alot of rude people working there you were taking money out of my account for 3 or 4 months and then in march you stpped and did text me to let me know my phone was going to be shut off so i called net 10 and i talked to a very rude person and she gave me a bunch of lies she told me she needed the numbers off of my phone to get any imformation so i did and she still would not give me the imfo now i am sitting here without a phone cant call my doctors or anyone

    0 Votes
  • Ni
    Nick Duer Feb 23, 2016

    I got there phone, they don't explain that even though they are backed by Tracfone you can't use the others card. $35 down the drain, then bought data card it wont work with my phone or new tablet. When you call you get outsourced people who don't know how to spell customer service much less provide it.

    0 Votes
  • Po
    Pout Feb 08, 2016

    I had a Net 10 phone for years and had accumulated over 1000 minutes and one day they all disappeared. I called Net 10 and was given the run around and never got my minutes back. Net 10 is one of the most dishonest companies I have experienced. They cheat their customers out of their minutes and the customer service reps cant even be understood. They have been sued by the Federal Communications Commission in regard to their dishonest business practices. ITS TIME TO PUT THIS COMPANY OUT OF BUSINESS

    0 Votes
  • Ro
    roninisc Jan 02, 2016

    yea, net10 is 'tarded, perhaps even more than other call centers. Cust service is outsourced to cut cost like most labor, and the tactics are standard. First line of defense is the runaround / waiting in hopes that you will give up in frustration. Second is them pretending to do something about your problem. Third is they may actually try to fix it, but are too incompetent (I can't say 1d1ot on complaintsboard, lol) to do it correctly.
    So status quo really. Now shutup and go make some milk like a good cow.

    0 Votes
  • 77
    77Darci Dec 05, 2015

    Ive been ripped off two months of unlimitwd service and hung up om twice im fkn pissed

    0 Votes
  • Ve
    Verlon Millsaps Jun 09, 2015

    Net.10. Dropping speeds monthly for no reason !? Every 2nd day after refill. I'm going to use another service provider. This isn't right I've had net 10 for 5. Months speed has dropped same time every month for no reason even if I don't use the phone but to call to mom. I have unlimited phone and data up to 10.60GB 2days its gone. What can be done??? Verlon. [email protected] gmail. Com

    0 Votes
  • Sk
    Skyhawk95 Jan 25, 2015

    Worst Customer Service I have ever encountered. Tried to add my new phone to my Internet Account and it insisted I call NET10. Upon calling them they wound up deactivating my wife's account. Called back the next day to activate her phone and they stated I had to have a new SIM card. I repeatedly told them my phone was working fine and to not transfer the her number to my phone. When I checked my phone by calling it from home number it stated it had been disconnected. I called back and the guy kept making mistakes and trying to blame me (I am reading numbers off the cell's screen). First he claimed the serial number I had provided was never in NET10 and I told him I had the phone for years & it had 3940.85 minutes on it. Then he ask for the number again and claimed I had given another number. He had me reprogram the phone and it switched to my wife's number. I told him to put it back and he claimed my old number was never a NET10 number (how stupid is that?). Then he said when I try to do things myself it messes it up to which I responded they had done all this and to get me a Supervisor. His said "Are you sure you want a Supervisor" in a condescending tone and I told him "Yes, get me a Supervisor, now". He replied, "You're going to have to wait". I said "Just get me a damn Supervisor" and in the same snotty attitude "Sir, this is your first warning for using profanity". I responded "Get me a Supervisor" and to my wife I pointed at the phone and said "I have a [censored] hear" to which he replied "This is your second warning for profanity a third and I will disconnect the phone". I told him "Get me a Supervisor" and he said "You're going to have to wait". I have been on hold for over 20 minutes now without him checking back in. The reason I have not transferred my service is that my wife's phone had over 6400 minutes and as I stated before mine had over 3900. However, now I have two dead cell phones due to their incompetence and AT&T is looking awfully attractive.

    0 Votes
  • Lo
    LouC Dec 14, 2014
    This comment was posted by
    a verified customer
    Verified customer

    It's amazing how a company can operate in the US with this kind of customer service. I bought a NET10 phone years ago just for emergency use, buying the cheapest plan available. I really don't need a cellphone, but after a bad experience (engine blowing up on the Interstate at the Missouri-Iowa state line in the middle of a blizzard), decided to get one in case of a road trip emergency. In April of 2013, I had racked up over 1200 minutes. Recently my credit card was canceled because of fraudulent activity and I was not informed by my bank (Bank of America - don't get me started!) of the cancelation. I received an email from NET10 telling me that I need to reactivate my account (that's how I found out my card was canceled). I tried to buy new minutes and reactivate on the webs site, but the transaction timed out in error. Having a bad feeling, I checked my cc online and low and behold, I was charged twice!

    So I gave in and called.

    Thank God don't have hight blood pressure or I would have popped a vein!. After over an hour of being in the queue, I was talking to a human? and I was able to explain what happened. I could barely understand her - her accent was thick and difficult to understand. Talk about language barrier! Well, I know it's not her fault, and she's probably trying her best to help me, but it was obvious she was reading a script over and over and over. After asking her to repeat over and over what she was saying, I finally got her to understand what was happening. She said that the cc was declined. After going around in circles again, it became apparent that she did not have current information.

    In the time that had been on hold, I had received two email notifications from Net10 thanking me for my purchases. These emails came with transaction numbers for each, as proof of purchase. i give the cs rep both 19 digit transaction numbers that she was able to look up and verify. She said that I would receive a refund by the end of the day, and she couldn't do anything else at that time.

    By the end of the day, guess what, no refund.

    So I called again, waited in the queue, etc. etc. A woman cs rep (again with the scrips, thick accent, and muffled call quality) told me that my cc had been declined, and once again I had to explain to her what happened and provide both 19 digit transaction numbers. After being on hold for over 20 minutes, with her coming back on repeatedly to make sure I was there, she told me that they couldn't cancel the second charge until it was no longer pending and had been processed, but that I would get a refund. Ok, well, I'm patient.

    Another week later, I still hadn't got my refund. In the meantime, I realized that my phone had only 1443 minutes before the service was deactivated, even though I had been paying for 200 minutes a month with easy pay that are supposed to roll-over. By my accounting (since I haven't used the phone since April of 2013) I should have had over 4800 minutes. So I have to add this to the list of issues to fix.

    So I call back to get my second charge canceled. I told the CS the two issues. She said she would help me. This woman'e English was very good, and she came across as not reading a script. But, when she looked up my account, she told me that the cc charge had been declined! Once again, I had to go through the whole thing again with the transaction numbers, etc. She said it would be canceled, and if it wasn't by the end of the day to call back. As I was asking her about the second issue, she hung up on me. I'm usually a patient individual. I work every day training people with no computer experience how to use their computers - but not anymore! I was not about to go through another hour to hour and a half just to talk to someone I cannot understand. I guess I only have so much Net10 patience per day and I had used up a week's worth.

    At that point, I was ready to eat the nearly $300. I put it out of mind.

    But miracles do happen, and I did finally get my refund, nearly two weeks after the fact! But short lived until I got another email tonight from Net10 telling me I needed to reactivate my phone!

    I tried logging in to my account - empty page. I tried Technical Support link and got a "The requested URL /redirect_landing.jsp was not found on this server." Tried several links, and the entire website is broken - couldn't even find a page with a contact number. I had to Google for a support page, and found a one that worked and had a live chat link. Logged in and filled out the info, and for over 20 minutes the chat window told me that I was first in the queue, 0 minutes 0 seconds wait time!

    It is beyond me how a company with this kind of product and support is still in business. I'm telling everyone to run away from Net10 or Tracfone, etc. Better off with two cans and a piece string.

    Ok, now it's time for FCC and State Attorney General. If anyone's interested, here is the process to file with the FCC - https://www.net10forum.com/viewtopic.php?f=5789&t=106855

    Buyer beware.

    0 Votes
  • Ch
    chrispen Dec 05, 2014

    I called twice to complain about net 10 shutting my phone off before the first 30ddays due to lack of use. BOTH the operater and supervisor hung up on me. I WAS NOT usuing foul language or cussing them. They just didnt care and didnt want to engage in this injustice. Just as this email im sure it will just be deleted. This is sad. NET 10 is just a group of theives. HOW SAD!

    0 Votes
  • Ch
    chrispen Dec 05, 2014

    I bought one of their phones less then a month agao. Before the month was over they disconnected the phone and took my money. i called twice even speaking with a so called superviser. he as well as another hung up on me cause they refused to help. The lack off professionalism is astounding!!! Because i didnt use the phone enough they cut it off. What a scam!!!

    0 Votes
  • An
    Anonymous 38 Oct 30, 2014

    By far the worst phone provider I've tried I use to love net 10, even referred them a lot to my friends. I originally purchased ( Byod )bring your own device so I purchased a sim chip and then had to buy airtime minutes and add them to SIM card had no problem with this and used the iPhone for months until I cracked it then, I put my sim into another spare phone I had a galaxy worked great for months then while my father was in hospital before passing I had my phone in a hoodie pocket while bending over it fell out shattered so at this point frantic and trying to just get some communication to talk to family, I went and bought a net 10 phone only to my surprise when disassembling it I realize it doesn't need a SIM card so I call October 12th 14 and have my number and service plan transferred from sim to this net 10 phone I sat on the phone with tech for hour even after I explain I'm in the hospital trying to hurry, after waiting hour or two like she told me dialed*2390 it's says welcome to verizon wireless u will be transferred to operator pay by credit etc. so thankfully i had a family member I had to inconvenience at the worst time of our life's. To call them back for another thirty min to enter a bunch of data and finally after another half hour it worked . Then the last day my dad was in hospital from staying 11 days in hospital barely sleeping, just drained I dropped my net 10 it shattered. So after somewhat getting my dad's memorials planned and carried out I decide I need to have a phone again, so I call net 10 to reactivate or transfer my number and plan to SIM card So I have the option of having a different phone again, the first call about this specific incident was placed October 27th I explained issue to tech she explained I needed a new SIM card. It would be sent to me 3-5 business days ... I just added a new 50.00 unlimited plan to my phone the 25th knowing this i specifically ask will my phone work until I get new SIM card.. She assures me it will.. Then second call was placed October 27th14 I tell reps what has happened n that now I have no SIM card no active phone n had paid for this card before I ran out so I would not go without a phone now my phone and although im not using it at the time SIM card are deactivated this service has made my life harder, instead of being a friendly, great customer service, honest company that made the most important times easier that's what carrying around a cell phone is for to be able to connect with whom u want, and need to at the moment. Reps reply is I understand let me look into it, she says something about your case was closed I reply what do you mean closed? she says umm let me see... Then says I'll order a new one speak with supervisor and expidite it to overnight shipping. I reply great thank you so much after all that is all I wanted what I had paid for even willing to take the four days of service I payed for but my phone is deactivated with a mystery SIM card floating around ? Somewhere I definitely did not receive it I still have no phone the last call so far I have placed was October 29th14 I call very frustrated as I stated I have been without a phone or a new SIM card promised to me now it's been 5 days that I have no way of communicating when this was not due to my deactivating phone and sim I was suppose to receive a SIM card with my data plan of 30 days unlimited in mail sometime this week when calling I ask why I haven't received it she replies case is closed u will need to buy a new SIM card I say buy a new SIM card this is not my doing I paid for service and now I haven't had it for five days because someone at your company described everything and said to not send out SIM card how am I responsible for that? She sates maybe we can port it with new number I say no I went through all the SIM card waiting for the same number. She says ummm ok in up to two business days it should be reactivated some I'm sure this will continue for weeks instill something is done!! This is no way to treat people

    0 Votes
  • Nt
    ntg Aug 29, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I agree that Net 10 customer Service is horrible. I wasted 5 days of no service because I could not talk to a representative for 5 days. I tried to utilize the Net 10 online service, without success. After 2 hours of working with a technicians, they still could not fix my phone. No telling how minutes were spent with their inability to fix the problem. I asked for the supervisor and her suggestion was to buy a new Net 10 phone. She then told me that she was glad that she helped???? I told her that she had not helped me. Of course, if customer service spoke and understood English, it might have been possible to fix my phone. I will tell anybody NOT to buy one of these phones in the future. My friend told me that Net 10 phone were only good for drug dealers who wanted to use it once or twice and throw it away - he is correct.

    0 Votes
  • Tu
    Tuckabee Jul 06, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Not happy. My son and I have had Net10 phones for a while so I thought it would be safe to try buying iPhones for the BYOP program... wrong! Net10 arbitrarily sent TMobile SIMcards to me and the TMobile service in my area is terrible, either that or the BYOP program sucks because I spent 2 days with "No Service" and "Searching" messages as well as dropped calls - like 4 drops in 10 minutes!!! Something was wrong! Supposedly it's because of the TMobile cards- If I had known they were sending TMobile SIMcards I would not have done it. But I'm not convinved it was just because of the cards. I had Net10 phones before so I thought it would be fine, but my old Net10 phones had AT&T SIM cards. Why they didn't send me AT&T cards for the BYOP program is because they were "sold out" of them! Why would a company be sold out of AT&T SIMCards??? Perhaps there's some litigation issues? It just seems like something is just not right! I told them I needed AT&T SIMCards and they refused to give me money back for the TMobile junk they sent me without asking me. So now to make my phone work I have to spend another $15 per SIMCard and I have to order them online through walmart. I was so frustrated that I asked them just to reactivate my old Net10 phone and they said they couldn't do that. So I have no working phone. The customer Service WAS TERRIBLE - I talked to 5 people before getting a hold of a supervisor who knew what I was talking about and could understand my english well enough - didn't make much of a difference once I got to her though, Sure she was willing to pay me back for my junk TMobile SIMcards in airtime, but that's not what I wanted. At that point I just wanted out. TERRIBLE EXPERIENCE - I spent days trying to get it worked out, and I still don't have a working phone. I don't trust the company.

    0 Votes
  • Tu
    Tuckabee Jul 06, 2013
    This comment was posted by
    a verified customer
    Verified customer

    7/6/2013 Not happy. My son and I have had Net10 phones for a while so I thought it would be safe to try buying iPhones for the BYOP program... wrong! Net10 arbitrarily sent TMobile SIMcards to me and the TMobile service in my area is terrible, either that or the BYOP program sucks because I spent 2 days with "No Service" and "Searching" messages as well as dropped calls - like 4 drops in 10 minutes!!! Something was wrong! Supposedly it's because of the TMobile cards- If I had known they were sending TMobile SIMcards I would not have done it. But I'm not convinved it was just because of the cards. I had Net10 phones before so I thought it would be fine, but my old Net10 phones had AT&T SIM cards. Why they didn't send me AT&T cards for the BYOP program is because they were "sold out" of them! Why would a company be sold out of AT&T SIMCards??? Perhaps there's some litigation issues? It just seems like something is just not right! I told them I needed AT&T SIMCards and they refused to give me money back for the TMobile junk they sent me without asking me. So now to make my phone work I have to spend another $15 per SIMCard and I have to order them online through walmart. I was so frustrated that I asked them just to reactivate my old Net10 phone and they said they couldn't do that. So I have no working phone. The customer Service WAS TERRIBLE - I talked to 5 people before getting a hold of a supervisor who knew what I was talking about and could understand my english well enough - didn't make much of a difference once I got to her though, Sure she was willing to pay me back for my junk TMobile SIMcards in airtime, but that's not what I wanted. At that point I just wanted out. TERRIBLE EXPERIENCE - I spent days trying to get it worked out, and I still don't have a working phone. I don't trust the company.

    0 Votes
  • De
    DeeNana Jun 07, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I want to speak to Everyone that has had any type of service with Net10wireless or Tracfone and has had trouble with the service or no service or no help with trouble with phone or service. Please join me in putting them out of business. Send your Complaints to Better Business Bureau, Federal Trade Commission and the ACC. If we all pull together maybe the company will either go under and stop taking people’s money or they will be forced to restructure. Email me at [email protected] I will send you links to the companies to contact and file a complaint. Let’s Do This!

    0 Votes
  • Me
    mellynn Apr 29, 2013

    I bought an LGL40G on 04/15 at Best Buy in Muskogee. For the first few days, I had no trouble viewing programs or connecting. The last few days I keep getting a gray circle as in it is still loading. I contacted their "customer service" (a JOKE) and they told me my usage is violating their rules. I told them this is ridiculous as I have UNLIMITED usage!! I am now looking to sue but of course cannot seem to find contact info for the CEO of the horrible company!

    0 Votes
  • Jt
    jtuck0219 Mar 24, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Loyalty means nothing to Net10!! We have had 2 Net10 phones for 3 years, same phone numbers, very little problems- until now! We moved from NC to TX and for 6 months our phones worked great. We didn't want to change our numbers if we didn't have to, but my husbands phone suddenly couldn't receive text messages or incoming phone calls so we called them. We were told that replacing SIM card and getting a new local number was the ONLY way to resolve issue. They suggested i do the same to my phone. So after 3 years of using the same phone number, we did what they suggested and changed SIM card and phone number on both phones. New cards came, we activated them with new numbers and were then unable to use ANY of our Internet/browser applications as we had before we changed SIM cards!! After over 3 hours of customer service 'assistance' (and i use that word lightly), we are told that our warranty has expired, they cannot replace phones or do anything to help us and we need to buy new phones! WHAT???!!! First of all, we have never been told our warranty would expire or even offered a chance to renew one! The customer service rep (none of which speak clear English!!) tells me that information is on their website, well i never had to go to your website until i had a problem!!! who cares that we've paid $100/month for 3 years, like i said, loyalty means nothing to them!! We can't even afford to replace 2 phones that have problems beyond OUR control! We have more problems now AFTER we did what THEY said to do to fix the original problem! When we can replace our phones, we will NOT use and will NEVER AGAIN use NET10!!!

    0 Votes
  • Ly
    Lynn1957 Jan 22, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I do not think that anyone at Net10 knows how to successfully transfer an existing phone number and minutes from an old phone to a new phone. I have been trying since December 18, 2012, and it still has not transferred. You have to answer the same questions over and over again. The average call is about 40 minutes and you get nowhere. The Net10 Forum is even worse than the Customer Service Techs. I am heading over the the Better Business Bureau to see if that helps at all. Good luck everyone!

    0 Votes
  • Le
    LesB Oct 26, 2012

    I have had Net10 service for a month, after leaving AT&T and using Net10's "Bring your own phone" program. What a complete joke this company is. When I activated the sim, I couldn't get data or mms to work on my iphone. So after hours with "tech support" and checking my APN settings 37, 000 times, they decided my sim was defective and sent a new one. Get the next one, call to activate, the "customer service" rep says he programmed the new sim, and all I need to do is turn the phone off and on, then wait an hour. Well it didn't work, and I eventually figured out that he didn't transfer my number to the new sim...he assigned a new number to it. So now data and mms work, but it's not my phone number...not even the same area code. So after another hour with "tech support", they decide that since a new number was assigned to that sim, they have to send me yet another new sim. You would think this was the end...no such luck. I get the 3RD sim activated with my phone number, but now I'm right back where I started...mms and data don't work! At this point, I know it's not my phone because mms and data DID work with the sim that had the wrong number assigned to it. But trying to explain this to the "customer service" reps is pretty much impossible, and now my phone number doesn't even bring up my account in their system. The only way they can find my account is by the sim number, which I have to fight to explain every time I call. Each new rep thinks I don't know what I'm talking about. I'm pretty sure I have spent at least 10 hours on the phone with them and I've only had the service for a month. Of course, I'm not going to continue my service with them. So today, I decided to port my number to another service provider. Low and behold, it's not working. Net10 has my number on lockdown and the new provider I'm trying to port to keeps getting random error messages when they try to port my number. I fear I will have to abandon my phone number and get a new one, which is a MAJOR inconvenience. But I'm not sure if I can deal with more hours of conversation with Net10. I'm ready to pull my hair out! I basically paid $50 for unlimited talk, text, mms and data but couldn't use the mms & data so I paid $50 for their $30 plan. ugh!!

    1 Votes
  • St
    stanbear Sep 12, 2012

    Do not waste your time with Net10 and its subsidiary t-mobile. When you have an issue with a phone or phones as I did, and you will have problems, unless you speak another language you will have problems. If you go to the web site you will waste a lot of time just to get a message to give them a call. I made the mistake of buying a new phone and wanting to keep my old number. Their answer to everything seems to be, send you a new sim card, even with a brand new off the shelve phone. First I used my only working phone to call them to turn on and transfer my number, they said they could not help me because I could not be on any of the phones in the process put said to go to the website. After spending a lot of time there I received a message to fill out all my info so they could send me a sim card in 3 to 5 days. After receiving the sim card I called them back up for a couple more hours. They tried to transfer my hours and number and give me back my monthly days, but sad there was a problem, would need to create a ticket and I would be with out a phone for 24 hours. That did not happen, on my wife's next working day of work I spent 2 more hours on the phone with customer service. I did get my new phone working but with a new number. I am not even going to talk about what happens when you let a phone go dormant and try and activate again. I'll just say it cost me 20 dollars with no phone and I will be changing company's when I can afford to.

    0 Votes
  • Cr
    CrappyC Mar 10, 2012

    I want to fly to the call center in India and sock each "supervisor" in the head. They shut off my service for no apparent reason, then they couldn't locate my phone number. They said, it'll take 2 days to locate it. After I screamed at the manager, i just got a new number. Two hours later the phone deactivated again. I [censor]ed them out again, they extended my service due date to Mar 29 and turned it back on. Another two hours later, internet on the phone shuts off. I ### them out again (for 2 hours on different departments). Two hours later, text messaging service deactivates. I hide the phone in my room and go to the bar. (that was a week ago) On the phone now, reactivating the text messaging service... [broken English] "Sir, itzl tuke 4 ours to bee abel to werk." Note* If you ever have to talk to these rejects, just say "supervisor". Because you would rather not beat the side of your head with the landline phone. You're better off communicating with hand signs than you are with English.

    0 Votes
  • Sv
    SValasic Mar 03, 2012
    This comment was posted by
    a verified customer
    Verified customer

    My NET 10 minutes finally ran out...and several days before they did...I would receive messages, text and voice...reminding me to renew my air time. This time...it felt good not to do so...I am no longer at their mercy. I gave the phone to those people that do good things with them. NET 10 can bite me...no longer have to listen to your arrogant, never do wrong people again. I had over 1400 minutes and 20 airtime days left on my phone, in an emergency, a lady had an accident on freeway and needed help...NET 10 had decided to cut me off, for no reason...would give me no reason and only giving me back 1000 minutes after fighting them tooth and nail. No reasons were given and I had been with them a very long time. Here's to hoping they get what is coming to them.

    2 Votes
  • Am
    amy pulp Mar 03, 2012

    Have three net 10 phones did not have a problem with the first two. The third has been nothing but a nightmare. Have spent over 5 1/2 hours on the phone with people from Guadmala when we live in the United States. Got a new phone for my birthday and spent 2 1/2 hours on the phone with them just to try to get my phone activated. Once they did get it activated they gave me a long distance number that all my friends, family, and emergency contact people cannot either get a hold of me or have to pay a fee. Have been trying to get the number fixed for two days. Paid $50 for unlimited everything and have not got to use it. Finally, got a local number (supposedly) was told to wait an hour and the phone would turn off and turn back on and it would be ready to use. Not true
    and still the phone does not work. Spent another 3 hours on the phone today for them to tell me I must wait 24 to 48 hours for a new number to be given to me.

    If companies are going to sell products in the United States than have offices in the United States. This way people can personally go down there and solve ther problem in person.

    0 Votes
  • Sv
    SValasic Feb 03, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Anyone have any problems using the 411 features? Like finding someone who could speak American and get you to a proper business phone number? I tried several times...and it was a lost cause. I couldn't believe that this lady was an operator...I finally told her to have a nice day and then had to go to a pay phone directory. Net 10 is history in about 20 days...I am going to loose big time, but the headache of trying to deal with those clowns will be gone.

    0 Votes
  • Al
    alexfromep Feb 03, 2012

    I was so frustrated and discouraged by the service that net 10 gave me, I never want to deal with a prepaid service again. 7 days after purchasing a new phone, service was in my phone however no minutes were ever added. I called the service number and every single time it was "escalated " to a manager and they are worse that the pencil pushers below. I was promised on 4 different ocassions that a manager weould call me back and then the last time another managaer by the name of paul used " as GOD as my witness" I will call you back. VERY sad to see excellent customer service has gone to the trash. After 8 days of no service I went back to Radio Shacjk where I purchased it ) El Paso texas) and the manager was so nice to be that she said she would give it a whirl. They gave her horrible service as well and she is sell these phones. She was able to finally get me a refund for the whole thing. I will continue to do business with radio Shack because they took care of me however I will never look to NET 10 for service and will discourage everyone I know from using it. Amazing that word of mouth will affevct a business. I have a big mouth !!!

    0 Votes
  • Ir
    Irk Jan 18, 2012

    Today, I had the worst experience contacting this phone company. It took five hours, actually three hours to speak to several representatives. After speaking to the representative, I was cut off or put on hold for an extended period of time. In addition, I wasn't given any clear input as to why my phone numbers weren't transferred. Representative Eubert said that I have to receive new Sims cards, whereas another representative Suzanne stated that they had problems with the ticket numbers and were trying to contact us. If there's an issue, there should be honest and say what's the problem instead of giving me the run around.
    I will not recommend this company to anyone...NET 10 sucks!!!

    0 Votes
  • Sv
    SValasic Jan 13, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Bye...bye Net 10. No more money for you and your greedy overseers. Here's to hoping you belly up and the flies won't even bother with your bloated carcasses.

    0 Votes
  • Si
    Silmeter Jan 10, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I am upset that net 10 sends enormous amount of emails and text messages reminding me to buy minutes. This is crazy. I am not stupid, I know when I need to buy minutes. Net 10 takes up a lot of time and space and minutes. I have made numerous requests that they stop this and my requests are ignored. I have tried calling several numbers to only get voice options, never a live person. I am ready to drop Net 10. I can no longer speak well of Net 10 and I have used Net 10 for 4 years.

    0 Votes
  • Ja
    JAY ARDITO Dec 27, 2011
    This comment was posted by
    a verified customer
    Verified customer

    My phone was a Net 10 phone and it didn't have blue tooth on it so I purchased a new phone from Net 10 with the assurance that my phone number would be the same on my new phone. it was one problem after another I was without service for 3 days. My new phone was supposed to be activated but every time someone tried to call me my old phone would ring and I could not answer it because my minutes were transferred to my new phone which was not working. No one at Net 10 could figure out the problem. Finally when the problem was supposed to be fixed I tried to use my phone. One day while trying to make a call a recording came on saying my phone was deactivated another time it said my service was suspended. My service has been on and off for the past week. One of Net 10's reps (Pearline) keeps telling me she will check out the problem and call me back but never does. Great customer service, HUH. I am sorry I ordered a phone and service from Net 10. BUYER BEWARE OF NET 10

    0 Votes
  • Ic
    Ickabahooty Nov 28, 2011
    This comment was posted by
    a verified customer
    Verified customer

    The only way to stop this insanity is to stop using their service. Cut your losses and get a real company to service your cell phone needs. This company has been treating its customers like garbage for years and will continue to do so because people stay with them. Are you really too poor to go with a real service? Is it worth the poor treatment you receive to save a few bucks? I think not. Hit em where it hurts, their pocketbook.

    0 Votes
  • Pe
    Perry Barker Nov 28, 2011

    Here is my story I will make it short I do not recommend net 10 cell phone it is a sham making calls for two weeks some lasting one and one half hours a total joke,
    thanks

    1 Votes
  • To
    Tom Las Vegas Sep 08, 2011
    This comment was posted by
    a verified customer
    Verified customer

    WORST SERVICE I HAVE EVER SEEN BY FAR!!!
    I have been trying to activate and transfer a phone number to a new net10 phone now for OVER 2 WEEKS. I have spent at least 10 HOURS on the phone with them trying to resolve this and still no activation. The customer service is trrrible and their customer service people do not seem to know what they are doing. They transfered my phone number from T-Mobile and now it is someware in limbo. They sent me a new simm for my phone because they gave me a new number instead of transferring my old number, now they say they sent me the wrong simm and have to sens me another one. THEY ARE ALL IDIOTS!!

    0 Votes
  • Tn
    TN724 Jul 13, 2011

    I will never purchase a Net 10 (LG900) phone. I purchased this phone two months ago and added 300 minutes of airtime. Suddenly, after minimal usage, the minutes were gone. I purchased yet another phone card with 300 minutes and had over 100 minutes left. Suddenly, the minutes are gone ONCE AGAIN. This company is a complete SCAM and I will be sure that I spread the word.

    0 Votes
  • Cu
    customer service nightmeres Jul 02, 2011

    For 2 hours awaiting customer service on toll phone for reactivation and upgrade (((on hold-wait time))). heard the same elevater music and prompt messages, i swear i hear that again i will have a nightmere or total mental breakdown in the future... as stupid as i sound typing this it doesnt have a real lack of irony to my customer service expierence my best respects and wishes go out to fellow net10 victoms in the us and international. and i mean that sincerly guys ! :)!!! "Net10 please get a real Service orienintated life" From a Northwest Arkansas Citizen here. yaa i know i cant spell...boo hoo...

    0 Votes
  • Si
    Sierra01 Jun 06, 2011

    I bought $25 airtime online, but never get the 750 minutes. I called the customer's service twice and hardly understood what representatives' English. I wrote email and never get a reply.

    The customer service at Net10 is way below the standard.

    0 Votes
  • Dh
    dhovander May 16, 2011

    Worst service that I have ever received. The port was a disaster requiring multiple calls. It worked OK for a couple of weeks and then the current batch of problems started with being unable to add minutes. Multiple (6+) calls all lasting over and hour, 3 sim cards later, "lost" phone number 2 times and numerous attempts to assign me an alternate number. If this phone were not a gift Net 10 would be deep sixed a month ago. DONOT buy anything from them!

    0 Votes

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