Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

National Floors Direct / consumer complaint

82% 17
Contact information:
National Floors Direct
We had wall to wall carpet installed on 8/08. After 5 return visits for ongoing problems, it was discovered the new carpet was installed over the old padding.The company never apologized and finally came out to correct the improper installion. We were promised a $150.00 refund. Mary from the consumer service dept finally refused us the refund and would not honor their promise to us. Everyone we dealt with over the course of 3 months conveniently were "no longer with the company". It was very difficult to follow up and our calls were never returned. This company does not respect their customers or treat them well. We spend over 3000.oo dollars and were treated extremely poorly. I would never do business with them again and wish we had been warned about them.


Sort by: UpDate | Rating
N  5th of Aug, 2013 by 
Agree Disagree 0 Votes
I generally used Empire but someone mentioned National Floors Direct so I figured I would give it a try. The salesman came out on a Monday and I was told I would have a Saturday delivery. I got a call on Friday at 4:30 saying that they got the wrong carpet from the vendor and they would not be able to come back out for two weeks - TWO WEEKS! Needless to say I paid in full with a check and now I have to wait 48 hours to get a call back regarding the cancellation and it takes 10-14 days to get refunded ABSURD! I would not even consider using these folks again...

Post your Comment

National Floors Direct Logo National Floors Direct
Customer Service
40 Robbie Rd, Avon, MA 02322
United States - 02322
+1 888 400 3566
+1 800 495 1310
View Full Information

Reply to