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MultiChoice Africa / DSTV / dstv reconnection

Walkervile, South Africa

Good day. DSTV Smart Card Number: [protected], account number 1185977. My account was disconnected on the 19/04/2017 as the account hasn't been paid as DSTV never debited the money nor notified me that it wasn't paid since January. The settlement amount I was given was R3006.59, I paid this on 26/04/2017, to date my account is not reconnected. I have phoned numerous times and keep being told it will be connected by the end of the day, nothing happens. Apparently they are not the department that can assist with this, and I cannot them contact myself but the call center person will escalate it, one of the call center ladys mentioned that the previous 3 escalations were never done. So i am pretty much at my wits end with DSTV. I have tried every means to sort this out, from Self Service, Calling the center, Facebook - not one reply that is helpful. The service I have experienced over the last 2 weeks has been shockingly poor, and i have lost faith in your call center agents.

Er
May 2, 2017

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