Mr Price Group / MRP
reviews and complaints

I've submitted a claim to Mr Price Home in the beginning of January due to being retrenched and nothing has happenend yet. If I don't phone them I won't know what happening with my claim and there is an excuse everytime and no feedback from anyone ever. All needed documents were handed in from my side and I did everythibg for them to be able to do their job sufficiently and I'm still waiting. Since my retrenchment and having delt with other companies claims Mr Price is the only one I'm still struggling with. Absolutely poor service!

MRP0005170

Our contract with mr price mobile ended last year august / september. everytime a consultant phoned us to ask if we want to continue with the contract we said no. but still Mr Price mobile deducted the contract amount every month..
In the beginning they deducted extra amounts without us knowing what it was for. we then decided to finish the contract (paid every month), which ended aug / sept 2016, without even using the actual account - we took the sim card out of the phone. so we were paying for nothing, but we honoured the contract.
Now we are battling to settle this as thy say we were supposed to send them a letter, but why cant they listen to the recordings where we said we don't want to continue with the contract. There is no one that wants to listen, or help.
Al we want is to stop this contract, we did not consent to it going on for another 24 months. How can I pay for something that I said no to and with no phone or no sim card.
Please can someon assist us
you can contact us on [protected].

To whom it may concern

Mr Price – Quality of garments

I'm writing a complaint about the quality of two garments that I purchased at your Tygervalley and at you Brackenfell store over the November-December 2016 period.

The one garment (Leopard print shirt) I discovered that there was a stitching malfunction the first time that I wore it, it has been washed prior to wearing- as I wash all my new garments before wearing it.

My second garment I have worn a few times and only discovered the stitching malfunction on the last time I wore it which was some time last week.

It is clearly a stitching problem and not a rip/ tear on both garments and I am really concerned about the value that I am getting for my money and the quality of the items purchased.

Overall you are one of my top preference stores because you are a one stop shop for the whole family and your prices are reasonably affordable.

Please see pictures of the mentioned garments attached for your perusal.

I await your feedback regarding my complaint.

Mrs Mandy Thomas
[protected]
[protected]
mandy.[protected]@mediclinic.co.za or [protected]@icloud.com

hi my name is nazeera adams iman account holder of this store i recently applied for a cell contract online for the samsung galaxy grand prime im still waiting for an agent to contact me the application was done twice but still no response please do check if this problem can be sorted out asap cause im a very loyal customer too your store...thanks for your time enjoy the rest of ur day...

I purchased bra's which were advised at R79.99 and would receive panties for free. On the display with the bra's and panties, there was only one price advertised, namely R79.99. When I got to the till to pay, I was charged R139.00 for the bra's. When I complained I was told that the price of the panties were R79.99. Why were the prices of the bra's not advertised? The display gives the impression that all items displayed were at the price of R79.99. Bad advertising !. I am seriously thinking of closing this account as most of the time they don't have a variety of sizes and the "fashion"has become very "old fashioned". Attitude of the staff at the tills really needs attention. I am not impressed. This incident happened at the Meadow Brook branch which has just recently moved there.

Been waiting for shirts to arrive since the 6 January 2017 for 10 therapists at my practice. No one called as promised to tell me the shirts arrived. I went to the store today (02/02/2017) almost a month later only to find that the incorrect size were brought in from other stores around the country.

Manager (Gerhard i think?) and the vice-manager (Jade) have no people skills, do not smile or apologise when working with customers and should not have the positions they have never mind working in retail.

To whom this may concern.

I went to Mr Price Home Menlyn today on the 26th of January 2017. And the service was pathetic. There where only two staff attendants working at the till. They were extreamly slow and taking their time. I walked forward and greeted the one lady to get her attention, so that they can get more staff to attend to us at the tills, but she kindly ignored me.

The staff was not friendly at all when we eventually got help.

You seriously need to send your staff to etiquette classes. Or just send them to Typo's staff so that they can learn what service is.

Good day I am seriously disappointed about how mr price is running some of their stores I was in morning glen the day before yesterday I was amazed to still see that they had two people from December till now I mean how do run a store with two people and Other people who act like your not even in the store I mean that store is very dissapointing and the manager there doesn't seem to care and then they train some one on the tills while you wait co emo guys go there and see for yourselves

Paid my account and wanted to buy 3 items. Cashier said I can not because it not my signuter. But I just paid the account. Why would I be so kind as to pay somebody else account? The cashier was very rude and Very unfrendly staff that works there and the manager did not help at all!Def Closing my account. There seems to be no trouble when I buy at the Mall Mr Price Home / Sport?

I am currently standing in the que at mr price festival mall to buy some clothes. There are 6 people at the tills and 30 people in the que. We are moving ridiculously slowly for the amount of people waiting to pay. I would really enjoy shopping here more often if I knew the cashiers could work faster, and all available cashiers were actually at their tills.

I bought a pair of pants in October for R149.99 and the same pair again on the 7th of November for R149.99. The pants fitted perfectly and because of that I threw the till slips away. The one pair was worn twice and the first time I hand washed then, they shrunk! Length ways and in width. The second pair was never worn as i was afraid that they would do the same.
Yesterday (27th Dec) I visited your canal walk branch to return the pants.
The cashier that helped me asked for my slip which I then explained why I didn't have it as above.
She then called another lady which I assumed was the manager on duty and this lady told me that because I don't have my slips she can only give me a gift card back. In the end I agreed to that.

The cashier then went to the floor to get a code/price for the pants and came back with a skirt. I then stood at the till points for about 15 MINUTES watching her search through hundreds of skirts...my returns were pants! I told the cashier at least 4 times that they are not skirts and they are pants to which the cashier absolutely ignored me and continued looking at skirts! She did not aknowledge that I was speaking to her, no eye contact and pretty much didn't aknowledge that I existed! When the manager then came over I had to explain to her that I have tried to tell the cashier 4 times that it is not a skirt, FINALLY she got the message and went to the floor only to come back 30 SECONDS later with the same pants! This could have been found long ago if she actually listened to me.

They finally got the code and said that the pants are now on promotion for R120.00 and that she can only refund me R120.00 for each pair. I showed her a proof of purchase from my bank account for the one pair of pants that I paid R149.99 for but wouldn't accept it.

I told the manager that I was not happy getting R120.00 back for the pants when I paid R149.99 each and she just ignored that and the next minute I had a gift card in my hand for R240.00. I didn't even say they can go ahead with the gift card.

So basically due to MR Price poor quality of clothing I was cheated out of R60 between those 2 pairs of pants, one of which was never worn.

So not only was the service terrible, and that I lost out on money and I now have a gift card for R240 to spend back at Mr Price where the clothes might shrink again and besides that, I don't even want to shop at a Mr Price again anyway.

I have worked in retail for 10 years so I know how things work and if it was me i would have put in a lot more effort to keep the customer happy!

I have purchased a cargo pants from Montclair Mr Price with excellent customer services, I never have a problem at the Montclair Branch but the experience I had today at the Galleria Branch upset me and other customers that witness this horrific service from the Branch Manager. I had to return the cargo pants which had a product default . All these cargo pants at different Mr Price group had the price of R189.00 but the scanning price was R149.00 which suited me. The product I returned was scanning today at Galleria for R189.00 and cashier said to pay in R40.00 - when asked why she said the product was on sale therefore the R40.00 needs to be paid : manager was called, he did not greet - I explained the issue he said the price difference is due the colour and then the style and after showing the product is the same he said the code is different. He had no manners and other customers asked me to punch his lights out because he was supposed to give me the product for the same price due to the factory default. I buy every month as a loyal customer but today I was disappointed, you should have skilled workers in the positions and have people that know what they speak off. The Manager needs to be removed if I come into the store and see him again I will place the full details in the media. The manager today the 27/12/2016 at 1pm, needs to be removed he will run the store down.

26/12/2016, we bought a Soft touch bale set. Upon arriving home and unpacking we found that the one continental pillow case is not in the packaging. The night frill is also torn on the corner. I work long hours and today was the only day that i had the chance to go to the shops. The shops closed at 14:00 today so there was also no time to take it back today. You'll find the slip attached. Seeing we paid almost R500.00 for the set it is totally unacceptable for this to happen. Your confirmation to how we can resolve this matter will be appreciated. Regards

Knowing it's a busy season and everyone seems to be a little crabby this time of year in the retail industry.
As a customer, your staff are not very friendly this time of year. It is not the first year I've experienced this.
Understandably tired, but we are all tired this time of year.
Went to the Westgate Roodepoort store to get a pair of jeans for myself.
One of the sales personnel on the floor is shoving the jeans in a bundle on the shelf. Not folding or packing. Creating chaos as now all the different jeans and sizes are mixed up.
Nontheless I continue to have a look for my size. Asking him after a few minutes if there isn't a 38, as Ive looked and only find, 28, 30, 34, 36 and 42.
He's response is no. And tells me I must loose weight.
I decide to ignore him and continue on to find something for my daughter.
Standing in front of the shelf looking. Another one of your sales personnel, push me out of her way from behind, into the shelf infront of me. Without an excuse me or an apology.
I decided to leave the store empty handed and get some jeans elsewhere.
So here's the thing Mr price. Train your staff on customer service. They are rude to the customers and have no manners.
We at paying for what we purchase. It isn't for free and deserve to be treated as the customer and not as if your staff are doing us a favour being there.

Poor customer service from the manager of MRP in Kroonstad.

Returned 2 items for exchange at the branch one costing R199.99 and the other R149.99 on the tags. I found something else that I liked and bought a few other things and at the end I had to pay balance of R119.98.

At home, as I was unpacking the staff that I got from the shop I noticed on the slip that only R199.99 and R59.99 were deducted from the items I got and because I am going on holiday, leaving at 3am tomorrow morning I decided to quickly go to the shop even though it was 18:00 already and I thought the shop will still be open since it's the holidays and many other shops close at 18:30.

Unfortunately when I got to the shop at 18:15, the doors were shut but the staff members were still in the shop so I asked the security to let me in as I saw the lady helping me at the till.

She checked my receipt without any hesitation and noticed that item # Q1101010901030 indeed showed R149.99 on the price tag but only R59.99 when scanned on the system so that made sense. She even told me and showed me the old slip that I bought it for the same amount at the mall.

But as this lovely lady was helping me out, the manager burst out shouting at me telling me that I should have come after 30 days like normal clients should. (I only did this as I thought I should do this before those items I exchanged were sent back to the floor then my story wouldn't add up. And besides, I'm leaving early tomorrow for Zeerust and coming back late January 2017)
Anyway, she starts shouting at me, shouting at the humble security man who let me in telling him that she's gonna have him reported and fired. As a customer who really loves shopping at MRP Kroonstad, I felt that the way the manager spoke to me was very inappropriate and provoking.

All that I'm asking is for staff members, especially managers, to respect clients and try to reason fairly without getting into unprofessional conflicts with clients.

Good day
I was at your mr price bluff mall on the 18/12/2016. I liked two of your products but the store didnt have my size (36). These are the barcodes [protected] & [protected]. Your store was very unhelpful and your store manager coudnt help to get me the stock I required. I am very disappointed with the service with your staff. Hope I could get the stock I required. My contact details are [protected], ryan.

To Whom It May Concern

I purchased an order on the online store on 27 November and collected the order on 7 December, only to discover that I had received an incomplete order.

Please see the attached invoice received with my collection which states that the ordered quantity for the last item on the list should have been 2, however the supplied quantity is only 1. Also, please see attached order confirmation.

I logged a complaint on the day of collection (8 Dec ) and again today (13 Dec ) and have yet to be contacted or advised that my inquiry has been received.

This is completely unacceptable and I am disappointed in the service received.

This was my first time making use of the online service and I will most likely never make use of it again and certainly not recommend your online or in store services to anyone.

I would like matter to be addressed with urgency and that my order be completed correctly and that I be compensated in some way for the inconvenience and lack of customer service with regards to having my complaints addressed timeously.

My contact details are as follows:
Nicole Adams
Cell: [protected]
Email: [protected]@gmail.com
Online Order Number: [protected]

Disgruntled Client

Good Day

On Saturday ( 03.12.2016) i placed an order online ( order number :#[protected] ) and paid the R45 delivery fee to have it delivered to my address in 1-3 working days, thinking it will be processed and given to courier on Monday and delivered by Wednesday (07.12.2016) . It is now Thursday (08.12.2016) and Its only been given to the courier company today ; when tracked it shows how it hasn't even left for delivery and it's also in Gauteng. If i do My calculations right Friday ( 09.12.2016 ) it will be on it's way to Cape town, it would be delivered on Saturday nor Sunday because that's weekend and it will only be delivered on Monday ( 12.12.2016), that is 6 working days .
That is utterly outrageous .

I have tried calling your delivery department on the 07.12.2016 and this morning ( 08.12.2016 ) but no one answered. So i sent 3 emails, one on the 07.12.2016 and two on the 08.12.2016 but i have seen no reply

Unfortunately i will be leaving on Monday morning and urgently needed these items of clothing . i will now have to go to your Store and purchase them myself as its takes 6 working days to deliver my order which should have only taken 3 working days

Thank you but i feel you really need to up your game on your online orders because some people don't have the time to walk after your company to find there orders . Ordering online is supposed to make my life easier and it has actually made it quiet stressful.

This hoping my order arrives by Friday
Thank you

J.de Kock
[protected]@gmail.com

Hi,

I've got an account discrepancy with my MRP account card.

For the past couple of weeks now, my online balance varies to the balance shown in-store.

I have contacted the custom service desk numerous times to no avail. Although they have confirmed that my online balance is the one that I should stick to - how come the in-store balance has never been corrected?!

Currently my balances read as below:

Online = R1147.10
In-Store = R1649.45

That is a massive difference of R502.35

I cannot account for that R502.35 so I know that I did not spend that amount of money!

I have gone back and checked all my transactions from the past month and the online balance is definitely the correct one.

Can someone please assist me by correcting your in-store balance of my account?

I have attached two screenshots - one showing my online balance and the other one showing my in-store balance.

Thanks!

I returned some double gifts I received for my kitchen tea from a registry for which they gave me the amount value on a gift card in the beginning of October. Since then I haven't been to a Mr Price store and the gift card was locked away.

Today [protected]) when I went to the same store I received unacceptable service as the store claimed that the money on the gift card had already been used. I explained everything to them and the manager phoned head office to track the gift card number. Head office claimed that the gift card was used in Vredenburg. I have never been to Vredenburg in my entire life. How could I have used the gift card there?

The manager of the store said that they would look into the matter and give me feedback later today, as there is a possibility that the card may have been cloned. I did receive a call from Mr Price Home which asked whether I knew somebody with the surname Swart (that I presume used the gift card), but I don't. Since then I still haven't received any feedback. The manager of the store kept my details with the gift card, thus I can not provide its details.

I am extremely upset as I wanted to use the gift card today, but had to pay in the amount. The store is basically stealing R349.95 from me which I am expecting to get back. I do not want it in a gift card form as I do not want to buy anything from your store ever again and I did spend the amount today.

Please be so kind as to tell me what steps to take next.

Regards
Shani Jordaan
[protected]
[protected]@hotmail.com