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Motobuys.com / Customer Service (or lack of) - Electric Go Kart

1 United States Review updated:
Contact information:

11/24/2015 - My husband purchased an electronic Go Kart for our children (from Santa). Received the confirmation email from MotoBuys.com 12/13/2015 (week of) - After no word from MotoBuys, he called to find out where the Go Kart was. He was told the Go Kart was at the warehouse and they would contact us with a shipping number when it shipped (within 48 hrs). 12/24/2015 - I called, as we still had not received any communication from MotoBuys or anyone else on the Go Kart, and it was Christmas Eve, the night of Santa's delivery. The gentleman I spoke to sounded astonished the Go Kart had not been received yet. I was told the Go Kart was sent to the warehouse on 11/30/2015. 12/29/2015 - We finally received the Go Kart and rejected the shipment, as the Go Kart was SEVERELY damaged. On the R&L Carriers bill of lading, it was shipped from California on 12/18/2015. I don't know if it got put on a snails back to be delivered, but it doesn't take 10 days to make it from California to Tennessee. 12/30/2015 - I called again and spoke with Joe. He seemed unconcerned that it took over 30 days to receive the Electric Go Kart. His "story" changed multiple times while I was on the phone with him. From stating he wasn't sure if the Go Kart had been on back order or not, to then stating it had been on back order and they weren't received until 12/18 which is why it shipped on that day from the manufacturer (not a warehouse). He only changed what he said after I read from the bill of lading (shipping receipt). I've never had a worst experience with an online retailer, ever! After looking further at the company, I found out their BBB rating has declined and I'm not the only person who's had a bad experience...

Re
Jan 4, 2016
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Comments

  • Mo
      5th of Jan, 2016
    0 Votes

    This customer review is missing many facts. The customer was clearly informed that the item was on backorder at time of purchase. Customer was given the option to wait for the item or receive a refund on the order date. Customer chose to wait for the item. Customer was clearly informed that the item would NOT arrive before 12/25! No story changed, the item was simply out of stock. When the item was available it was shipped. We ship with Grade A trucklines. However according to the customer the item arrived damaged in shipping. Customer refused the item and they have been granted a full refund as they requested. All of the other claims of no communication is 100% false. At this point, there is nothing more we can do for her as we done and responded to every request. We are disappointed that our efforts did not meet her expectations. As we sell thousands of units per year we try hard to provide stellar customer service to all. Motobuys is confident that our longstanding commitment to satisfy our customers will stand on it's own merits

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