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Mobinil / Orange Egyptadsl

#1 customer service dissatisfaction allover the world

I have requested a cancellation number 2 momths ago and waited 14 business days to get the cancellation number but I didn't. After 1 month I recieved information from the company that I owe them 304 EGP, detailed as 1 month fees before which I cancelled the service and 200 EGP for cancelling the service before 1 year of submission. After replying that
1- I cancelled before the beginning of the month and I shouldn't pay for it
2- I submitted for the service more than a year and a half ago and I shouldn't pay any penalty
They promised to investigate the case more than 14 days ago and didn't reply till now

Mi
Jan 12, 2017

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