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Mitsubishi Electronics / do not honor promised warranty!

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At Christmas of 2005 I bought a 52” DLP Mitsubishi television at Best Buy. I did not take out a Best Buy warranty, but was told that the TV came with a 1 year IN HOME warranty provided by Mitsubishi. When my TV needed service while in warranty (just before Christmas 2006) I called Mitsubishi for service. They told me that they did not currently have anyone to service my area and that I would have to take it in for service. I asked them about the in home part of the warranty and they said, “Well, that is something we try to do, but if you live away from a city sometimes we can’t.” I said, “But that is not what I was told when I bought the television.” “I know, but that is the reality of it. We can’t help you. If I were you I just wouldn’t buy any more of our products.”

Well, that is all fine, and I assure you that I will follow that advice, but that did not do anything for the repair that I needed on the TV I bought under the pretense of it having an in home warranty. I had to take off a day of work and drive eighty miles to their nearest service center, and 80 miles home. Then when it was ready, I had to make that same 160 mile trip. Pretty poor for a company that said they would service it in my home. I filed a complaint with the BBB but they basically said too bad, so sad.


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N  31st of Mar, 2009 by 
Agree Disagree 0 Votes
Mits is being sued over their DLP's as they have numerous problems with them. Do a search for CNET.com and mits as there is a whole forum regarding it.
A  4th of Oct, 2009 by 
Agree Disagree 0 Votes
I guess its pretty bad when a company tells you not to buy its products haha. I know this post is two years old, i hope things worked out for you though.

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