Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Mfi, My Family, Ancestry.com / Fraudulent charges

United States Review updated:
1
Contact information:

I was recently charged $155.40 by ancestry.com. Luckily I caught it before my bank authorized the charge and had it cancelled. This charge was made while no one able to access my account had access to computers. I was at work and my husband was caring for my sick child. I would never authorize an amount this large for something as silly as this.
Ta
0

Comments

Sort by: UpDate | Rating
Ge
  25th of Feb, 2011
Agree Disagree 0 Votes
Have you had an account with Ancestry.com in the past? If so, you should know that generally such subscriptions automatically renew (which is in the terms and conditions). See this site for an explanation: http://www.familytreeshortcuts.com/avoiding-issues/subscriptions-automatically-renew/

In any case, they somehow got your credit card, and they definitely didn't go out looking for it (the BBB sure wouldn't give them an A+ if this were the case: http://www.bbb.org/utah/business-reviews/genealogists/ancestrycom-in-provo-ut-2003190).

Since it obviously wasn't your intent to subscribe, I'm glad that you caught it in time. It's never fun to find a random $155 charge on your card!

Post your comment

Submit
Ancestry Logo Ancestry
Customer Service
Overall Satisfaction Rating

69 Reviews
360 W 4800 N
Provo
UT
United States - 84604
+1 800 262 3787
+1 800 958 9095
View Full Information
     

Reply to

close
Send