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Mercedes Benz / Poor car service done

1 Bedford, TX, United States Review updated:

Hello,
My AC on my clk 320 went out so i took it to the dealer. They told me that it was the evaporator had to be fixed and it will cost around $4000. I went ahead and did it. Less then one year later My AC went out and not they are claiming it is not under the warrenty because other part has been leaking. so now i have to pay additional 1100 for that part. I wen to pick up my car and AC was not fixed.
I am wondering if this people even actually fix things.

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Comments

  • Ha
      9th of Mar, 2009
    0 Votes

    I've found that Mercedes Benz NA has never been very interested in providing a good customer satisfaction experience and their dealerships, which are independently operated, only see service as a way to make $$$$$.

    Find a good independent mechanic and you will be much happier and save lots of $$$$$.

    If you need help to find one in your area, post a note on one of the MB discussion forums.

    http://www.mbworld.org/forums/index.php

    http://www.benzworld.org/

    http://www.mercedesshop.com/shopforum/index.php

    I do some of the work myself on my 2001 CLK320 cabrio and buying exactly the same parts online, vs dealer, saves at least 50%. All the rest is done by an independent repair shop the specializes in MB, BMW etc..

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