I'm posting my recent experience with this office, which tried to violate the agreement they have with my insurance company by charging me to have my records from Memorial Dentists sent to my new dentist's office. I was changing dentists since my dentist at this office was not satisfactory. Memorial Dentists tried to tell me their office policy (although they could not demonstrate the policy was given to me when I became a patient at the office or posted anywhere in the office) was to charge patients a large fee for me to obtain a copy of my records, or have my records sent to a new office. I was very disappointed, and am glad I am no longer a patient at this office. What poor policy and very bad service! Would not recommend this office at all.