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Melaleuca / unauthorized charges

1 United States Review updated:
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After my father died last year, I reviewed my parents' checking accounts to find that my father had done business with Melaleuca and they had deducted between $800 and $1, 000 from my parents' checking account each month. My mother has a mild case of Alzheimer's and was not aware of my father's spending addiction.

I called Melaleuca and asked them to cancel the account, but they continued to deduct funds from her account without sending products.

I called Melaleuca again, but this time they would not speak with me, since the account was in my parents' name. I attempted to have my mother speak with them, but they literally left her in tears. I then sent a certified letter demanding that they close her account and discontinue deducting funds from her checking account or she would file a law suit. That didn't stop them immediately, but they did stop after about a month.

Yesterday, over a year after canceling the account, Melaleuca started deducting funds from her checking account again! I am going to find out if Mom can sue Melaleuca for theft. This company really should be shut down.

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Comments

  • Ju
      19th of Apr, 2009
    0 Votes

    I signed up for melaleuca under the understanding that I would make money because 'everybody would buy this stuff'. Well after the first few months of limitless phone calls and countless hours of unpaid work. I am disabled in a wheelchair and I have 3 children, 1 terminally ill, and 1 with autism. My husband is my full time caregiver and we receive less than a thousand a month for disability for a family of 5.

    After 6 months of being forced to spend at least $50 per month mandatory on their overpriced products (which some were 'ok' but not worth the price) I sent a cancellation letter explaining we could no longer afford to put any more money or time into their company. I also informed the person who signed me up and they harassed me to no end to 'hang in there' that we would soon be richer than we ever dreamed of...blah blah blah.

    The next month a package shows up on my doorstep and lo and behold they charged my credit card $65! I called the company and they claimed never to have got my cancellation letter and it cosed me another $12 to send the products back! (I was out nearly $30 from shipping costs which were not refundable)

    Again I sent another letter, this time certified, and the following month another package arrives! And may I add, due to these charges it made us short and late on our rent evey month for 4 months in a row causing our landlord to have to cancel our lease.

    In the course of that 4 months 9 letters were sent 3 registed, 2 certified and notarized and 4 regular (I have all receipts) And all were received but not claimed to have been received and when I called asking for the mail dept and the person who signed for them I was told they no longer work for melaleuca...blah blah blah... We finally lost our beautiful home and as a result could not find an accessible place and had to resort to living out of our van and using the ymca to shower, and the library for homeschooling our children and use of the computers.

    We have now been homeless for 2 months and yet Melaleuca continues to send packages to our old address even though 2 have been sent back (no longer at this address) and they continue to charge our credit card, once for the package (our mandatory backup order + return shipping). I have even faxed and received faxed confirmations that they received our cancellation and they continue to charge us! They were even so bold as to automatically renew our contract without my permission! I have not received even a penny of refund from them (only excuses that I have to call their long distance number as they cannot transfer me to that dept...and I do not have a cell phone or long distance card.) They even have it in their records that we are homeless and we are still getting charged money we cant afford and useless empty apologies and excuses why we cant get our money back.

    So, if you see the word melaleuca, TURN AND RUN AS FAST AS YOU CAN!

  • Nu
      11th of Aug, 2009
    0 Votes

    Cancel your credit card! You could have done that MONTHS ago. The credit card company will stop your card if you tell them unauthorized charges are being made.

  • Ma
      13th of Aug, 2009
    0 Votes

    A few things here... first of all, I've read this story almost word for word on a different board where the person used a different name. You shared a lot of details here and I find it quite amazing that another person in yoru exact situation for the exact same amount of time had the exact same issue etc etc...

    The problem with your story is many fold but the most obvious issue is whomever enrolled you didnt stay with you and mentor you up in the business. Also, you said you wrote a letter to cancel so that would finish you up. Melaleuca has no legal option but to cancel you and if they didn't, you should find plenty of lawyers who would take the case in a heartbeat for such a blatent breech of contract.

    I cant see Melaleuca risking their 850 million dollar a year company all so they could send you back up orders beyond the time of cancelation.

    If what you say about yourself and your familyis true, you have my prayers and my heart goes out to you but the Melaleuca portion of your story certainly doesnt add up at all.

  • Ma
      13th of Aug, 2009
    0 Votes

    Complaints are one thing but this is just outright slanderous nonsense. Stuff like this should be deleted and the user banned.

  • Ha
      6th of Sep, 2009
    0 Votes

    Seriously, if this were true, you could have simply gone to the bank and put a stop payment on the debits, in addition, to placing your fraud charges with the bank to get your money returned...In addition, there is no way that Melaleuca was taking that kind of money our of your parent's accounts monthly...Maybe $80 bucks...just now way.

  • Ni
      6th of Nov, 2009
    0 Votes

    I am not with Melaleuca any more but find your numbers to be way out of line and foolishly impossible.The back up order s from Melaleuca are only around 70.00 or so.Your parents would have had to order the amount of products to get charged that amount of fees..
    I wonder who the scammer is here.

  • Ka
      9th of Nov, 2009
    +1 Votes

    There is nooooo way in heck this story is legit. ANYONE, even people who would post a negative comment about Melaleuca, can tell that THAT is ridiculous and totally untrue. NO WAY. I would quit my $1000/month business with Melaleuca now if whatever idiot who posted that nonsense could in ANY way prove to me that any of that is true whatsoever. If you are looking into Melaleuca and you read crap like that, I am sorry. Apparently some manufacturers are so intimidated by Melaleuca's superior products that they have to pay people to spread false stories around the internet. Sad.

  • Ne
      11th of Jan, 2010
    +1 Votes

    I think this complaint is all a bunch of crap. For those of you who have actually taken the time to read this far into this website please notice that most of these are just copied and reprinted several times under several different email addresses. They may be slightly changed but this is just someone who is vicious and has nothing better to do than to try to influence a stranger with their twisted stories.

  • Ge
      30th of Jan, 2010
    +1 Votes

    Hi Melaleuca is a good Business to have my business has been good http://getthewealth.net it you have any question about the company. go to my site and email me ...

  • Ke
      17th of Mar, 2010
    0 Votes

    I agree with everyone here. what a bunch of C_r_a_p!!! Get over yourself.

  • Se
      5th of Apr, 2010
    0 Votes

    Bullscheit

  • Me
      10th of Jun, 2010
    0 Votes

    I believe the OP completely. This company has done the same thing to me. I have cancelled my credit card after they took 1200 out of my account. Meleluca is a thief and a scam. They never shipped any product and they claim to be helping the people they are screwing over. The bank says they can not stop payment, the only way to stop it was to reissue a new credit card. I'm going to try to press charges against them with my local police department since this is theft. I am alos talking to an attorney regarding this scam of product and theft with out providing service or compensation. They take your money every month and send nothing in return.

  • Tr
      8th of Jul, 2010
    0 Votes

    Melaleuca did not take $1200 out of your account, that is just foolishness to suggest such. I challenge you to post your customer ID number here. If the company did that I will personally get you on the phone with a company regional manager or vice president but the back up order costs $50.49 plus shipping so $1200.00???

  • Rr
      16th of Aug, 2010
    0 Votes

    So here you are telling someone that a backup order with Melaleuca is 50.49. I find it hard to find a 35 point order that would equal this amount. Please post what this order would contain. When you make this claim- please also include that shipping and local taxes are not included.

    Oh - another challenge for someone to post their personal customer ID number on a public website.

  • Tr
      16th of Aug, 2010
    0 Votes

    Oh gosh, rrobinett, give it a rest already... you claim to be a Melaleuca customer, then claim to be a former customer, then claim you took 5 to 6 months to cancel then claimed you took two months to cancel, then claimed the company wouldn't let you cancel, then when people call you out on all the different tales you redirect attention away from what you say and onto a totally different issue like you are trying to do here...

    We get it, you don't want anyone to enroll with Melaleuca... in your opinion they are evil and wicked and should be outlawed... This is a complaint board, not a spew your opinions with no facts board.

    I asked you for proof that you were a customer and you have none, just as I asked this person and they have none either. For all any of us know, you and the previous poster are one in the same person because you both speak of these crazy inconsistencies that us who have been with Melaleuca for many years have never even heard of and you spin them to be everyday occurrence to try and influence people looking for honest information. Then you try to say that is what we are doing to you... lol

    He claims the back up order costs $88 plus when anyone on earth can call the company and ask them how much is a 35 point back up order and they will tell you $50.49 as it has been for many years now.

    As MANY here have said now, opinions are opinions and everyone can have whatever one they want but I am a happy Melaleuca customer and a successful Melaleuca Marketing Executive with detailed knowledge of the product line, the costs of the products, the compensation plan and the policies... by your own admission you are at best a disgruntled former customer. Of course you are going to slime and tear down by any means you can.. to others who are yet to make up their mind, they deserve to get the honest facts so they can make up their own mind and not your inflated numbers and exaggerated claims that vilify a very good company.

  • Rr
      16th of Aug, 2010
    0 Votes

    I don't have to prove to you I was a customer. You obviously sell the products and are on here trying to "erase the bad" thats out there. The way you have done it and continue to do is condescending.
    Anyone reading your posts- (as Mark kenney and Mark777 and there are probably more) and I found you as a couple of different names on here- can find you swooming all over anyone on this board that has a gripe about Melalueca. You * are not* the company.. giving *you* my customer ID number means nothing. You don't not work in the customer service department - you are not a reliable source of information- why would I supply this number to you? I can make up a number that starts in 6053-xxxx.. what does that prove?

    Why don't you prove your statement that "there are many
    35 point options that cost 50.49 or less" - since you are a representative of the company?

  • Tr
      16th of Aug, 2010
    0 Votes

    The point of asking for a customer ID number is that would prove to everyone else reading that you actually were a customer... so far you have proven nothing but that you can belittle, personally attack based on my faith and run Melaleuca into the ground with baseless accusations.

    You now have added the words "or less" to my back up order quote of $50.49. That is how you work, you twist with subtle manipulation like that in hopes people will have what I truly said re-framed in their minds. Its an old trick and its very old.

    You claimed they sent you back up orders after all... yet you cant seem to verify how much they even cost? So far you have claimed, $60, $70, between $60 and $70, $80, and $88. The TRUTH from MELALEUCA ITSELF is that a back up order is $50.49 as I have said all along and will continue to stand behind.

    Go ahead and attack me personally some more... it just reveals to everyone the average type of person who posts bad things about Melaleuca online. It's sad for the honest folks who do have an honest complaint because it's the false accusers like you who make their honest complaints on here so suspect.

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