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Bob the Blindman
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5.0 3 Complaints
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Bob the Blindman Complaints 3

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5:59 am EDT
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Bob the Blindman Good Service

Colin the fitter who works for Bob The Blindman has just left my house and I phoned Bob to thank him personally for a great job and he's asked me to vote for him on Best of Shrewsbury so I am doing so. What can I say about Bob the Blindman? They must be simply the best blinds company in England. What fantastic service, not only from Colin the fitter but Bob himself and also the girl who initially took my phone call (I think she was called Mandy, sorry!). I wanted some roller blinds for my new kitchen and Bob turned up happy as can be and showed me loads of samples, going back to his van at least twice for more books. He advised me about colours, styles and design and between us all we chose a great fabric. Colin arrived today and fitted them very quickly and expertly. They look fabulous! To everyone in Shropshire - don't try the rest, just go to the best - Bob The Blindman. Thanks, Bob and team!

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kerilalcock
Shrewsbury, GB
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Feb 07, 2012 12:33 am EST
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Today Bob the Blindman installed 8 blinds for me, 3 of which are large curved rail verticals to fit my front bay windows.

This isn't the first time I have used this company and on both occasions received a good discount. The blinds came into stock within 2 weeks and Bob attended to fit them himself. All the blinds are of great quality and I feel that they are a real enhancement to my home, we are really really pleased with them all.

There are still a few windows which could do with blinds in my house so I am sure to be using Bob again as the service we received was great. I have absolutely no complaints whatsoever.

Thanks Bob if you are reading this!

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susan chetta
Shrewsbury, GB
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Apr 23, 2010 1:00 pm EDT

funny but that is from the the same addresse as the last one!

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3:23 am EDT
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Bob the Blindman Brilliant

I just want to say to everyone at Bob the Blindman - thank you for providing my wife and I with fantastic blinds and service. We booked an appointment with Bob after a neighbour recommended him and he turned up on time and the whole process of buying the blinds was simple and fun. No pressure, just great service. In less than 10 days Colin the fitter arrived (again on time) and fitted the blinds perfectly; no mess, no fuss just great! Colin was so courteous that he even wore shoe covers when he came into the house, even though our carpet has seen better days and my wife commented on how tidy he left our home. I would not hesitate to recommend Bob and his team to anyone. Brilliant!

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susan chetta
Shrewsbury, GB
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Mar 25, 2010 4:51 pm EDT

is this an actual real statement or another one of bobs own comments on himself?

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11:25 am EST
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Bob the Blindman poor quality blinds

this man is a very good salesman but beware his blinds are of por quality and performance and his is very unwilling to put things right, i am in the process of getting my money back with the aid of the card companies and trading standards so that i can get blinds that look good and do not fail in performance. susan chetta. [protected]@yahoo.co.uk

Read full review of Bob the Blindman and 8 comments
Update by susan chetta
Jan 06, 2011 5:50 pm EST

gunsanddogs again, !stop making me laugh bob.

Update by susan chetta
Mar 26, 2010 2:56 am EDT

just recieved a full refund from one of the credit card companies when i challenged some of his 'evidence' against me.
i rest my case.

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annastasiak..x
GB
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Oct 20, 2015 4:08 am EDT

i have bought some blinds from 'bob the blind man' or should I say 'bob the rip off merchant'! was not happy at all. he sent an employee out who had a disgusting attitude and every blind was wrong and I when I told him about it he bluntly said... "there is nothing I can do youre just gonna have to live with it" . he was getting frustrated when I was telling him what was wrong and huffing and puffing at me.
I warn everybody do not ever buy blinds from bob the blindman it was £1000.00 NOT WORHT SPENDING.
NOT VERY HAPPY CUSTOMER AT ALL. COMPLETE RUBBISH. the sloppy man that came to fit the blinds was very snotty and ignorant and also very clumsy. he scratched my laminate floor and he didn't want to do anything about it like he was saying it was my fault.
I agree bob is a very good salesman but he sends out a chimp to do the work so I advise you if you are going to get blinds for your house I suggest you spend a little ore money and go to hillarys and get the proper job done.
very dissatisfied customer.

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Aleyezonme
Rotherham, GB
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Sep 23, 2013 2:51 pm EDT

I have bought blinds for my complete house which include a bi-fold door a French door and some very large windows, and not to mention the four bedrooms. All in the colors I specified. I believe that although iv never spoken to bob himself the service was fantastic as the lady guided me in how to measure and guided me through the colors. The blinds arrived in three days by city link. I got cracking and put the blinds together and put them up as per instructions. They fitted like a glove and cost me less than £450 all in. Yes bargain! And they look and feel great too. What the hell is Susan chetta on about?

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Ken Williams, B.E.M. I.S.M.
Gosport, GB
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Jul 21, 2012 12:25 am EDT
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Bob The Blind Man, I have only ever found him to be a Gentleman in every respect, I have now fitted 2 houses out with his blinds that is my daughters and mine, they are very helpful when they deal with you and give expert advice, also send you examples of the blind material, Vertical in my case as they look nice and easy to clean.
I have recommended him to my friends one of which was so surprised at the quality of the Vertical Blinds they fitted the whole house out as well, great looking speedily completed, expertly packed and a delight to deal with, keep up the good work Bob you have a customer or should I say scustomers for life.
Mr Ken Williams, B.E.M. I.S.M.

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blindstooshort
Bridgnorth, GB
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Jul 14, 2011 9:10 am EDT

I agree 100% with Mrs Chetta. Bob the Blindman claimed to offer the same product as Hilarys, at a better price with a better service! WRONG! My blackout blinds were fitted with a 2cm gap between the bottom of the blind and the window sill, not much point in paying extra for blackouts when they don't even cover the window! I now have light streaming through every morning! "Bob" very unwilling to do anything about it, he said they would stretch! Almost 2 years on, and they are still exactly the same size!
Will be returning to Hilarys to get his mistake corrected!
Good salesman, not much good at anything else, eg measuring!
COMPLETE COWBOY! BEWARE!

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gunsanddogs
shrewsbury, GB
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Oct 20, 2010 6:11 am EDT

I agree with rafbloke, I too found bobtheblindman an excellent company to do business with. They were very effiecient answering the phone, Bob turned up on time and the blinds were fitted very well in deed. We too tried a so called National company H*llarys nad they were appalling. Thank god we found Bob.

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rafbloke
GB
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Sep 29, 2010 3:43 pm EDT
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I disagree with the complaint by Mrs Chetta, based purley on my recent experience.

I was looking for a small venetian blind for a downstairs room and was intent on buying from a particular blind company. However, after reading numerous bad reviews of that other company I saw someone advise readers to try Bob The Blindman. I did so and received my blinds today. They appear to be good quality - certainly meeting my expectations fully. I had previously contacted Bob The Blindman to seek advice and found the staff to be attentive and helpful. Overall, I am very pleased with Bob The Blindman, would certainly recommend them to my family and friends and will be using them again in the very near future. I have also posted on the 'localmole' website, which gives a bit more detail about my experience.

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gunsanddogs
shrewsbury, GB
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Mar 22, 2010 3:39 pm EDT

As the Managing Director of Severn Blinds Limited and the person known throughout Shropshire and beyond as Bob The Blindman i have a right to answer this complaint (which I hasten to add is the only one we have ever had).
This customer has never had a legitimate complaint with my company, but has been on a mission to besmirch my companies reputation since her blinds were fitted. Trading standards are not involved in her complaint, as she refused to let then deal with any issues she had after it was pointed out to her by trading standards that she does not have a legitimate complaint. Mrs Chetta subsequently dismissed trading standards mediation. I have numerous letters on file stating quite clearly that we are more than happy to resolve any issues that she feels there are with the blinds and to date she has never taken me up on the offer something that can be confirmed by Shropshire Trading Standards.
I firmly believe and have always believed that Mrs Chetta has never liked the blinds she chose both on style and colour, and she is hell bent on trying everything she can to gain a refund. My company cannot and will not be held responsible for the whims and mind changing of a customer. We do not coerce any person into buying any type of blind and have always dealt with any complaint from any customer quickly and effectively and always to the total satisfaction of the customer.
In Mrs Chetta's case the complaint is non existent, we have tried to deal with her in a professional manner but it is very hard to deal with someone who insists on putting the phone down on you, or fails to respond to your offer of mediation.
So finally to all of my customers out there (over 7000) thank you very much. To all of my potential customers please YOU be the judge of my company no one else should influence you.
And to Mrs Chetta please stop harrassing my company, you had a fair chance to have your feelings noted, you terminated things not Bob The Blindman so please stop this abuse of my company and me personally. For further information visit www.bobtheblindman.co.uk

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FayeDunbaugh
Falcon, US
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Jan 23, 2010 11:32 am EST

I strongly agree. Just a few days ago, I thought I was applying with a respectable company as well, MNI Credit Report, and when I entered my charge card information, the result was "we cannot process your payment, please contact (ph #) to complete." Therefore, I assumed the request did not go through to find out today that I was charged $14.95 by MNI Credit Report for nothing! I did not received a report of any kind from them.

Overview of Bob the Blindman complaint handling

Bob the Blindman reviews first appeared on Complaints Board on Jan 23, 2010. The latest review Good Service was posted on Mar 25, 2010. The latest complaint Good Service was resolved on Mar 25, 2010. Bob the Blindman has an average consumer rating of 5 stars from 3 reviews. Bob the Blindman has resolved 3 complaints.
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  1. Bob the Blindman Contacts

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    Unit 5, Merrington Business Park,, Shrewsbury, SY4 3QJ
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Bob the Blindman is ranked 65 among 335 companies in the Beauty and Well-being category

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