Meijer — bakery

11/16/17
I called the Bakery to see if I could order a customized cake. The first customer service representative from the Bakery started to take my order and when I asked if they could something in the style of a Jack Daniels Label I was told that it would be a copy right issue, but she would let me speak with the cake decorator to further discuss my request. I spoke to the cake decorator and I asked her specifically "I have a question about ordering a customized cake." Then I asked her the same questions I had asked the previous worker and she also said they couldn't because of copy right laws. I said" Okay, could you do a name and Old No. 30 on it with some designs?" then she began asking me questions about the name, in a very rude manner, like she was perturbed to be taking my order. I began spelling my the name and she said, "NO!" I said "excuse me!" she then paused and began to spell back to me. At that point I said "thank you but I will call someone who is more professional."

I would like you to understand that I worked a number of years in retail and customer service and I have never spoken to a customer the way I was spoken to today. I have noticed that since the Meijer opened in our town their customer service has gone down as well. I was actually referred to the bakery at Meijer to order a cake. This was not what I was expecting. I would like my complaint to be addressed and if it is not I will continue the send this complaint until I get a response. If I was excepted to be held to a certain rapport during my experience with customer service, then so are your employees.