Match.com
reviews and complaints

Twice over yesterday and today i have suspended my account but had concerns yesterday morning and this morning when i received selection emails which i know stop if you suspend your account.

I read advice fro match on this subject and did what was suggested. I changed my password and logged out off account ad changed password for my email address.

I wanted to confirm my new password did work so i tried logging in but was blocked by match. Can you help please

I got this email and click to open the account and it was blocked.

Your account info has been updated.
Say hello to your new info.
Your account updates went through without a hitch. Take a sec to make sure everything looks OK.
Your gender: 1
If you received this email and didn't change your account information, please contact Customer Support.
View Profile
Questions? Take a look at our Photo Tips, FAQs, or contact Customer Support.
Please add [protected]@connect.match.com to your address book to ensure our emails reach your inbox.

Please do not reply to this email. Replies will not be received.

If you have a question, or need assistance, please contact Customer Support directly.
Please have your Member ID [protected] available to expedite your request.

I have been trying to get into my account and even clicked on the password to get an email to reset it. Nothing. I am tired of paying for nothing. I don't even get emails for prospective matches like I used to. This site has done nothing for me or my account. I am an unhappy customer and would like my account closed and to be refunded.

I am assuming the account is [protected]
Per my bank statement they are in San Jose California

Unhappy camper

I was sucscribed to match.com for less than 48 hours when "access to my account has been blocked by match". I was to reach out to an email for more information which I did. The first email response said "I appreciate the time you've taken to contact Match. I am happy to look into this for you.

I've reviewed your account and based on the findings, I need to escalate your concern to a different department. I am emailing your inquiry now and someone should respond to you via email within 48 hours.

Thank you for your patience as we investigate this matter.

Warm regards,

Match Community Operations"

I then got an email that said

"Please know that due to our Terms of Use, your Match account has been terminated. Due to our privacy practices, we cannot disclose specifics about any Match account, including your own.

Our Privacy Policy can be viewed at the following link: http://www.match.com/registration/privacystatement.aspx

Our Terms of Use can be referenced at the following link: http://www.match.com/registration/membagr.aspx

Regards,

Josh B.
Match Community Operations"

I went through the complete terms and I did not breach anything! They will not give me any information and have basically stolen 70 dollars from me because I prepaid for 6 months. The fact they won't even tell me what I did is the shadiest part of all.

My messages are failing to send, it's not my WiFi connection as all other apps work fine. Only signed up yesterday and am finding it very frustrating, it's caising me to re write messages only for them to fail again, wouldn't be so bad if the remains in my out box for resending but the disappear. If this continues I will be wanting a full refund as it's not exactly doing me any good when it comes to meeting g a match as I can't even have a decent conversation, if the message is any longer than a sentence it has trouble sending

I was a member of Match and Ourtime for a period of 6 to 9 months. I finally cancelled both of them about 1 1/2 years ago. Recently I tried to reactivate Match and was told that my account was permanently closed due to violations of the terms of agreement which they were allowed not to talk to me about. When I cancelled in the past I had a problem with them continuing to charge me monthly dues. I finally noticed after a couple of months, called them and was able to get a partial refund. Maybe that flagged my account though this is evidently a common problem with Match. I know that I have done nothing to violate the terms of their agreement. Any help here?

My username is Gelati Member ID [protected]

I hereby are making a complaint regarding Match.com product.

My password is no longer working and I have made 5 attempt to cancel my subscription with no assistance since 29/8/18.

Last reference number provided on 1/9/18 was [protected]

Please cancel my subscription immediately or I will take further action

John Gergely's account has been changed twice because customer support told him he needed to setup a new account. He does not have computer skills and uses his phone for match. You sent him an email to sign back up and he has and again cannot access his account he called in for help and again was not able to get into his account.
PLEASE HAVE SOMEONE CALL HIM OR HELP HIM TO GET HIS ACCOUNT OPENED CORRECTLY.

Absolutely awful.
None of the matches are right (e.g. Interests, religion, profession, schooling, smoking habits). Photos do not match ages of people. Something is not right there. What a waste of time and money.
The website gets booked often. I have tremendous difficulties to navigate/ do searches as the page disappears and then comes back again from the start. Difficult to narrow down the search. Lara - the online help, doesn't really help.
Is there a refund policy?
Mari Helen

He had a subscription so was able to private email me so I thought he was legitimateuding Match letterhead.
He has been sending me emails and texting for a month stating he was a Fund Manager with Kames Capital Kent UK
I got suspicious and started looking on line for fund manager fraud scams and found he has done this through Match with other women and scammed them for thousands of dollars using identical stories and love letters.
I see there is a class action law suit that has been filed against Match.com that I M going to look into

On August 12, 2018 I was contacted by Match.com's member rfi9260...he told me that he wanted to get to know me, but that his subscription was about to run out. So, he gave me his personal email. It seemed legit, so we began to correspond daily. He told me his name was Eric Jakobsdottir . Today I noticed that his picture and profile were still up, and after re reading his profile, some things just did not match with our correspondence. He contacted me today wanting a phone number. I double checked and even googled him...there was no match. I did not give him a phone # and I cancelled my subscription with Match.com. My concern is that it is possible that he is using the identity of the member, perhaps without the members knowledge. I told him to not contact me again except through the site...and of course since I have cancelled my subscription even if he wanted to he could not, as I am no longer a member.

I have subscribed to match.com till December. I used the site for a few weeks then they blocked my account without giving any reason. I am a 76 year old widow living in Cambridge U.K. I am an ex professional. I was a counsellor. I am now retired. I have an impeccable life record. No convictions. No debts. I have tried and tried to get in touch with their support team and failed utterly.

I signup my cousin on July 25, 2018 and the profile is locked. I call July 26th and they are saying that I must wait for an "email" in the next 48 hours, BUT the 3 months period started on July 25, meaning: they are stealing the money by offering a locked product/service my cousin can't use. Just need prompt service, better customer and TECHNICAL support able to fix problems and not only "escalate" them.

I purchased a 3 month membership back in November. After 3 months I went online and cancelled my membership. They billed me again. It was vey difficult to find a way to contact match and let it slide. Wouldn't you know it after 2 times of going through the cancellation process I was Billed again. To date match has charged me $170.00 in extra charges. This is not acceptable. I will not go on and complaint to alternate complaint avenues if match reimburses me my last bill of $85.00.

Thank you in advance for being reasonable

Laura Duphiney
[protected]

Match.com charged me money when I had unsubscribed and then my bank contacted me because they would not resolve this and then when I contacted match they said they could not help me because my account is closed. Then I asked them again to refund the amount they involuntarily took from me and they said due to their privacy act they cannot help me with this matter. I want the $41.99 paid back to bank of america. Thank you!

Match com terminated my membership without any explanation. I don't have any clue . It says I'm married .I am never been married . I am not living with a man and not engaged . I live on my own . I don't have any idea who made a false accusations on me. Is it a member that I don't want to correspond, don't want to see and meet again . I have no idea which one . You don't terminate a member without a proof, evidence and no further investigation. I have no problems sending a proof that I am not and never been married . So frustrating. It seems like a discrimination on my part my gender and my race. I'm a size 0 educated Asian that I can say, I have no problems getting a date from Match.

Hello I have a paid subscription with Match. Why is after I send a message through Match I never receive a feedback. It appears that they are screening and throttling outgoing and incoming messages. It is not possible to make even a local connection with a potential match. I guess this is how match makes its money. This is fraudulent. Please investigate Match Canada

I will not be renewing with any co connected with match... Very sorry co... Of course. Post same old creepy men over and over!
there are plenty of other companies and I will be doing my research to find out who match is connected to... At a large singles club I belong to, we were talking and there are others we are banning.. You take the money then play games to get more and show some goofy men over and over... This will never go anywhere because it is all about your ceos but I will make sure I post on facebook, and all places I can... Not a lot people can do but warn in all ways possible... Post in free tourist papers, etc.

After spending money to upgrade and try out this app, it didn't work, and kept saying I need to pay to upgrade. I then called customer service and not only did I just spend money on a broken app that doesn't allow me to use it, they reused to give me a refund on their faulty product..seems like that should be against the law. I'm now stuck paying for something that has never worked. I will never visit this site or any affiliated site again, and will do my best to spread the word about how awful this company is. Thanks for stealing my money!

This has been my second time using Match.com once in 2013 and again in 2017 and have to say I'm extremely disappointed in their customer service. I chose to do the fee trial subscription for a limited time. I understood at the completion of the trail service I would be charged. They advertised a monthly fee after the expired trail. I guarantee you the amount wasn't advertised wasn't $101.94 I cancelled my subscription online via the request thru my profile the beginning of the year. Now, 3 months later they have charged $101.94 on my credit card and will not credit my account. Their reasoning was that when I cancelled the subscription, the cancellation notification failed to return a confirmation. I had no idea it didn't go thru as I wasn't seeing a charge on my credit card so that's why I was shocked to see the transaction show up 2 months later. In a word of technology and especially with online dating you would think some kind of report would come back to them to show a failure of notification. I know of a few people that have found matches on this website and I'm not saying there is anything wrong with the people on the site, I gave it two chances and have come to the conclusion that online dating is not for me. So after no use on my profile, I checked it to see and it has the word "reactivate" next to profile pick. Why would that be an option if my account was requested to be cancelled.

Would I recommend them again? Absolutely not! What I can tell you in the world of online dating there are some bad apples in the bunch that do not represent being truthful and now the online dating service can be added to that kind of bunch. So how do you like them kind of apples?