Massage Envy / rubbed the wrong way
It doesn't matter if I mention which Massage Envy I'm having a problem with. This problem exists at all of them. I'm sure the employees and managers are all very nice people, as a matter of fact everyone I've talked to has been friendly and apologetic about not being able to help me. BUT, I am unhappy with having paid $49.99 each month for 6 months and having received no massages in return. It's a point of principle for me now. Being a reasonably sane person, I refuse to submit to a massage at this place because, who wants to get a massage from someone who is doing it at the proverbial "gunpoint".
One year ago I treated myself to a 5 minute massage from a masseuse that was set up in Walmart of all places. Afterward they invited me to get a "membership" in which I would get one massage every month for a low $39.99. What a bargain, I thought. I would also be allowed to cancel said membership within 30 days.
Before ever getting my first massage my account was debited for the first month. Not $39.99 as promised, I might add.
Then I got the news that my mother had cancer and would be coming to live with me while she underwent treatment. This put me in a financial situation which did not allow the new expense of monthly massages. I called to cancel. I was told "I'm sorry, you can't cancel, but we can put your account on a 6 month hold." The rest is as you'll read in everyone else's complaint.
Massage Envy rubbed me the wrong way! And they never laid a hand on me.
More Massage Envy Complaints & Reviews
- Massage Envy - misleading prices 
- Massage Envy - harassment 
- Massage Envy - account freeze / no refund cancellation 
- Massage Envy - asking for credit card over phone before services 
- Massage Envy - managerial corruption/sexual harassment 
- Massage Envy - membership cancellation
- Massage Envy - overcharging
- Massage Envy - massage
- Massage Envy - membership
- Massage Envy - transfer of massages/ gift card purchase