[Resolved] Malaysia Airlinesservice

Hi Team Malaysian Airlines,

This is to notify you that your services with the time have gone very low that I'm thinking never to travel by your Airlines.

I would like to enlighten you about a bad customer experience here: Ive booked flight tiket on May 9 by calling [protected] to your hotline and they have provided the booking number L9WQ3 for the Flight Shanghai to Hyderabad and they mentioned that i can make the payment of amount 3070 CNY before 14 May by going to your local office here in Shanghai. Now, when i call your Booking office in Shanghai 021-[protected] they said they cannot accept payments and she was Somehow very wierd while talking as if i did something wrong by choosing Malaysian Airlines and she was continously blaming me and saying why you guys choose Malaysian Airlines...what is this ???.I'm trying hard now just to make the payment! It's very strange!!

Later when i call back the ticket hotline number today informing the situation, they said the only way to make the payment is online and now the ticket price is 4070 cNY.

Please note: Earlier i told the Sales agent clearly that i don't have credit card.and she also confirmed that i have to pay a fixed amount of 3070 CNY before May 14.

I feel there is no uniformity in Malaysian Airlines employees and there is no sincerety as well. I feel they are just simply Lying over and oven and what i find interesting is every one of them talk in a rude way!!!

Never will book a will with u guys anymore!! bad service, bad airline, bad people and bad manners!

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • Malaysia Airlines Customer Care's Response · Jul 12, 2017

    Dear Khan,

    Appreciate if you can provide us with your email address for us to response to your concern personally.


May 12, 2017

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