Malaysia Airlines / customer service: refund of ticket money

Bangalore, India

Hi, I had to cancel my trip with malaysia airlines (Bangalore to singapore, round trip, legn1) due to visa rejection. I was informed I will be offered a full refund as it is a visa issue. For this, I had to visit the local bangalore office (No.101a - 104a - cears plaza, 136 residency road, bengaluru, karnataka 560025). I went there and was told they will follow up with their main office and get back to me. They also claimed to be not aware of the refund process. I had submitted all relevant documents for the same. Its been 3 weeks and there has been no response from them. They don't even pick the calls [protected], 92, 93). On contacting malaysia airlines contact center, I am told I need to contact the bangalore office. On going there, they act helpless and then do not pick my calls or reply to my mails. I need a way to get my refund processed. This is becoming very frustrating. This is a simple case of refund being made complicated.

Dec 18, 2015

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