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[Resolved] Makro Online / the staff attitude at makro vaal

1 Sasolburg, South Africa

I was at Makro Vaal today, and very disappointed at the service received and also the attitude of the staff and management, towards me as customer. Makro Vaal errected a big tent in the parking area with the last stock final clearance sale, I selected some sportgear, when I got to the till to pay there were 2 tellers sitting around, after I had to ask a staff member (Nobiki Mandlase) to assist she inform me the systems offline she can't help me while i was still talking trying to find a solution as to how to complete my purchase her private cell phone rang and she ignored me and answered her phone i informed them that i was in a hurry could we please find a solution she called a supervisor who called another supervisor who toke 15 min to arrive and i said that their attitudes was not professional and i was going to report it the supervisor tried to intimidate me, threatened us and even toke a picture of our car and number plate if any harm should come to myself or my vehicle as a result of this complaint futher steps will be take we also have pictures that was taken after the threats and witnesses to this incident

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Makro Online Customer Care's Response, Oct 20, 2017

    Dear Sanette,

    Thank you for bringing this matter to our attention,

    Firstly we would like to apologise for the experience that you have encountered in store.
    Kindly be advised that we have engaged with our team at Makro Vaal regarding this matter to seek a conclusive resolution.
    May you please forward us your contact details so that we can contact as soon as possible.
    Once again, please accept our sincere apology the inconvenience caused

    Kind regards,

    Makro online team

Oct 12, 2017

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