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Huggies
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Huggies Complaints Summary

43 Resolved
443 Unresolved
Our verdict: If considering services from Huggies with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Huggies complaints 486

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Newest Huggies reviews & complaints

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12:15 pm EST
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Huggies Huggies gold pants and taped nappies

I'm so dissapointed in your Huggies Gold pants and it's so expensive, tried it for the first time after using normal taped Huggies just as bad. My daughter pee through these nappies, I get so embarrassed everytime we go out and her clothes is wet because the pee comes through the nappy. Pants nappies the poo and pee even runs out on the sides. I use to use Huggies a couple years ago with my son and this product was never so bad as it now. I'm highly dissapointed.

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12:39 am EST

Huggies Huggies nappy size 1

Good afternoon

This morning I took out a diaper from the bag and it was super hard it even feels heavy (brand new unused nappy). Not sure why but would like it to be checked. This morning another one came out of the bag feeling exactly the same. Rock hard. 15 November at 07h32 - I'm afraid all of them will come out feeling like this and I won't use this on my babies.

Desired outcome: Would like it to be checked as I’m not sure if the rest of the bag is also going to be like this - want it replaced

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6:03 am EST

Huggies Huggies nappies

I bought 4 packets of Huggies 2weeks ago and the quality is utterly weak and bad I have used it with my first born and that was 12 years ago, and I never had a problem but the quality of this is pathetic. It is as if the quality degraded over the years and for me that's very disappointing. The smell when my baby pee is terrible to the extent that my daughter's daycare advised I should ask something from the pharmacy in the meantime it's not my baby's pee but the nappies that creates the smell. I had to buy extra products to help with the smell and other nappies(cuddlers) This made me looks like a bad mother. I need you to convince me otherwise to use the product again. This utterly disappointing.

Claimed loss: I would like a refund on the four packets of Huggies size 4 brought.

Desired outcome: I want an apology and a refund or voucher

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Is Huggies legit?

Our verdict: Complaints Board's thorough examination reveals Huggies as a legitimate entity with notable strengths. Despite a 8% resolution rate on customer complaints, which invites a closer look, Huggies stands out for its commitment to quality and security. Clients considering Huggies should delve into its customer service record to gauge compatibility with their expectations.

Huggies earns 91% level of Trustworthiness

Perfect Trust Endorsement: Huggies achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Huggies. The company provides a physical address, 21 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Huggies's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Huggies.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Huggies website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Huggies.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Huggies as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Huggies and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Huggies has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 8% of 486 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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1:50 pm EDT

Huggies Huggies Gold Extra Care Size 1

Most times when i change my child's nappie the gel inside the nappie comes out and is all over my childs stomach and goes inside hes navel even when he has the nappie on for less than a hour and he only urinate once in it,and hes only 1 month old,and sometimes the wings on the nappie doesnt want to stick so ii cant use it once again and have to throw nappies away which is really a problem because it goes to waste and i dont have money to keep on buying extra nappies.

Claimed loss: This issues makes me need to change hes nappie every half and hour even if he just urinate in it and i need to buy more nappies than usual which is a problem cause its expensive.

Desired outcome: It would be great if this issue can be fixed because I know that huggies is a good quality nappie, to me, probably the best. It would be kind and i think, only right, if i get issued a free box huggies extra care size 1

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2:31 pm EDT
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Huggies Huggies snug and dry diapers

I am a mother of 4 with my children aging in range from 14yrs old to 18months old. i have used huggies for many years untill recently. I picked up a new box of diapers from dollar general and noticed the packaging looked different i didnt think much of it and continued to use the diapers. 3 days later my daughter was broke out in the worst rash possible on her butt and private area. She was covered in blisters and screaming in pain. I took her to several different doctors all could not tlel me what was wrong with her. I didnt change anyting till i started researching huggies and found several compaliant! regardin the same thing.

Desired outcome: I want compensation for the medical bills and pain my daughter suffered.

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11:20 am EDT

Huggies A commercial

They made a commercial about daipers and baby butts and I found it extremely inappropriate considering it litiraly said butts and zooming in on the buttocks of a baby. The director needs to be thrown in jail and whoever controlls the commercials needs to be fired, why whould this ever recive the green light to go on air. (sorry for any typos that are there. Im dislexic)

Desired outcome: the commercial gets taken off air, the director testifies in court, and the commercial opperatior gets fired and replaced

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2:13 am EDT

Huggies Oversized

Hello, I am a customer who has been buying diapers throughout my children’s lives with my oldest at 13 and my youngest who is 2. I usually get the big box mega at Heb or target , I noticed the box looked a little different, I think it was the tape or I’m not to sure what happened, but anyways there are two concerns that I have, the first one is the size of the diapers , my two year old wears a size 6 and she hasn’t lost weight or any changes on fitting in to her diaper, well this last box I bought all of the diapers were huge on her , I even checked the side of the diaper where is shows the size and it said 6, but it’s so big the diapers was not observing and it seeped into her clothing. So, I was gonna return the diapers but then I noticed maybe I would say a little less than an hour she developed a rash that was pretty scary looking, it’s clearing up with aquaphor gel.

Desired outcome: I just want to let others know and be cautious, I would appreciate a refund since I purchased the diapers and have been for years

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7:57 am EDT
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Huggies Pampers

I have been supporting this company for more than 2 years now and it was very very unsatisfying purchasing this time.pampers can't even hold a baby urine 3 times good.I am very upset the boxes of pampers was $300.The quality of pampers is clearly unacceptable. I have been waking up to my bed soaking in less than 1 hrs time with urine.pampers quality before I had no complains.

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10:18 am EDT
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Huggies Huggies Dry Comfort

To Whom it may concern

The right-hand side label kept on pulling off on half the pack of diapers and some of the other one was only the cutout of the label.

diapers was bought at MAKRO ALBERTON in the pictures there is the batch number with all the dates.

please assist me as diapers is very expensive and this is poor quality coming from Huggies as I always use Huggies.

[protected]@gmail.com

Desired outcome: I need a response soon and a refund and some graduate like a voucher

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Update by Tertius Engelbrecht
Jun 29, 2023 5:15 am EDT

Any news?

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10:58 am EDT

Huggies Advertising

You have taken off the cutest commercial ever.. the little baby with the glasses dancing in the kitchen. It is just such an adorable thing to see everyday.. I was seeing it on the GAF channel and it brought a smile and a laugh in this crazy, crazy world!

please put it back on!

Desired outcome: Put the cute commercial back on TV..

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10:51 am EDT
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Huggies Huggies little movers diapers

This was the print design I found on my son's diapers. As a boy mom you should clearly see why this upsets me!😡 People can say it's not what the print means but we all have heard about Disney and their fetish with children. Also might I point out where these symbols are located!🤢😡As a company that is for children things like this need to be taken seriously! If you have children then this should be taken seriously! Mistakes happen but this is a disturbing mistake as a parent. This print design is not showcased on the outside of the boxes because if they were then rest assured there would be an uproar about this. I have heard about it but to witness this with my own eyes is mind blowing. You have got to do better!

Desired outcome: Remove from your design line and fire whoever thinks it's cute to use this sick trash design. Research future design prints and make sure you arent promoting child pedophilia!!

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Boy mum
Zilzie, AU
May 14, 2023 3:50 am EDT

Purchased a box of 144 size 4 boy nappies. Unfortunately I have had over 6nappies break while putting them on my son, this has never been an issue before (possibly a dodgy batch). Please see photo for proof. The tabs are already broken off or half torn upon removing them from the box.

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3:29 pm EST

Huggies Huggies diapers

Good day

I am very disappointed in your product. I have been buying Huggies diapers size 1 to find that in each pack of 96 there are a few that is broken. My son always wet his clothes or blanket and then he only had a diaper on less that a hour. We went to the mall a few times and every time I have to go to the public toilets which is hate, to change his diaper and all his clothes. It is very upsetting and disturbing to think that I thought Huggies is way better that pampers. I pay so much money and every second week I have to buy a jumbe pack because it goes so quick. I need someone to explain to me why this is happening and how I can get a pack of diapers knowing I won't find broken diapers in. The pictures I will attach is the 11th diaper that was broken.

Desired outcome: Either get a refund or reimburse me.

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3:41 am EST

Huggies Defective huggies gold

To whom it may concern,

My name is Monique Tissong,

Huggies Gold Nappies are one of the best Nappies that I've ever used, and lately my husband and I were very disappointed when we discovered that more than one occasion, our Son's Nappies were either broken, torn on the one end or like today leaking out.

We recently purchased Nappies at Clicks Somerset Mall, on the 20th of December.

We were at a restaurant when this happened today, and it was really embarrassing that we had to go and clean or son before even getting our meals, he peed on the entire seat and floor.

There were numerous occasions where he would poo and the nappy wouldn't even hold it in. The elastic seems to tear often, and the nappy isn't even on for that long. Please keep in mind that we buy the correct size, as he grows older. The nappy has tendency to shift around on his body, whether it's during the day or night.

We're extremely disappointed that this is what we have to experience as parent's.

Regards

Monique Tissong

Desired outcome: What can be done about the default in the Nappies, it's costing us money.

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6:26 am EST
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Huggies Huggies

On 06/11/2022 I bought two packs of Huggies Dry comfort nappies at Shoprite Airport Mall in Belhar Cape town and not happy about the product. some of the sides does not stick and after one pee the gel starts to crumble. can't keep the nappy on for too long. the nappy feels very thin. I am a loyal huggies supporter and wish this product can be on the standard it used to be.

Desired outcome: please refund

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12:14 pm EDT

Huggies Huggies little movers size 3

I recently purchased 5 boxes of Huggies little movers size. 3 at my local Walmart over the course of a little over a month and half and my son has had a rash that has not gone away no matter the constant ointments and medicine prescribed by Dr I decided to try diff diaper last week and the rash is almost gone but still there and looks painful to touch I grabbed a diaper today and looked at it and they have fiberglass shards in there and long behold that's what is causing my son's problem. I am furious and demand something be done about this before I contact an attorney at law and let him handle the situation, I do not wish to go that route I would just like to be compensated for my expenses I have 2 empty boxes of the diapers but the rest have been thrown away I took pictures of the 2 and will attach them but the other 3 boxes I still want compensated for at least! I will let you guys decide on what to do about my many trips to the Dr as gas is not free nor is the co pay to see the Dr and many prescriptions and over the counter medications we had to try! U guys need to check ur stuff before u send it out I mean come on these are babys! I hope to hear from you asap to resolve this matter my poor son has to suffer threw and unfortunately I think I will stay away from Huggies altogether from now on. Sincerely a very worried father! U may contact me at [protected]@gmail.com ,or at [protected] asap

Desired outcome: I would like an apology a full refund for all 5 boxes and compensated for expenses caused by this mishap

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10:21 am EDT

Huggies Huggies gold

I bought two packs of huggies gold 5 at Makhado game. I opened 1st pack it seems faulty the stickers are peeling off when using them. I bout them 3 weeks back on special quality is unacceptable. It was at Game Makhado on Friday the 1st of July 2022 I Donot remember the time I sent the pack for serial number

Desired outcome: Replacement

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8:04 pm EDT
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Huggies Huggies gold pants size 5

bought it this month at Usave, I usually use this brand and never encountered any problems but this time it's a nightmare from texture to leaking, I must be up most hours to check, my baby becames wet in less than an hour, the bed is forever wet and must put things under him before we sleep. I'm really confused as to what happened to the brand and tired of waking up midnight as if my baby is still an infant. Please do something.

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9:30 am EDT

Huggies Huggies snug and dry size 6 diaper... Leaking every time

I bought Huggies Snug & Dry size 6 for my toddler they fit correctly and I thought they were going to be great diapers but every time she pees she leaks all down her leg all over her bum I bought the big box of them because they didn't have any Huggies Little Movers On The Shelf and my daughter size I figured these diapers must be pretty good because I love the little Movers and they work amazing for my daughter and I never had a problem with leaking but The Snug & Dry Diapers that I had purchased were absolutely horrible I will never ever purchase them again and one day I had to change my child five times because she was soaked right through to our clothes a diaper said that do that especially one that says Snug & Dry cuz they definitely aren't that I'm extremely disappointed with Huggies for providing a brand of diapers that are so unreliable I'd like to express the other parent if you are going to buy any Huggies diapers please do not buy The Snug & Dry they are absolutely horrible and I've had such a bad experience with them

Desired outcome: To send me a box of Huggies Little Movers size 6

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10:20 pm EDT

Huggies Diaper advertisement

Time: Every evening when I watch a show on CBS-Paramount Plus. Recently on April 11, 2022 at 9:30 pm.

Almost every time I watch a show on CBS - Paramount Plus, it shows that "cute" baby in a Huggies diaper. The baby is very energetic and happy. That is fine, but near the end, the baby is tugging on an open drawer in a tall console, and I imagine many parents cringe like I do about the danger of the baby pulling that tall cabinet down upon himself resulting in serious injury. Here is the ad to which I am referring: https://www.youtube.com/watch?v=tEbIvvFxRbA

Desired outcome: Please pull that advertisement or at least get it edited to remove that sequence. Thanks.

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2:44 pm EDT

Huggies Huggies gold

Hi good day. I love love love your huggies gold Nappies and would recommend it to anyone who is expecting or has kids on the nappy. But I just felt to let you know that on a few occasions now recently the little velcro strip snapped while just opening the nappy to change my baby. I was definitely not putting any pressure into unfolding it at all, as I Mean one wouldn't need to. I have looked past it a few times. It wasn't until just yesterday that when I opened the nappy I saw that it didn't have a velcro strip at all. So I thought let me raise this with you. As to improve you're services.

Kind regards Wardah Adams

Desired outcome: A little more diligence

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Huggies contacts

Phone numbers

1877 648 2484 1800 946 659 More phone numbers

Website

www.huggies.com

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