SUBMIT A COMPLAINT

[Resolved] MakeMyTripmakemytrip refund is awaited since 2 months now.

Dear Concern,

I booked a Ticket from MakeMyTrip on 07/11/2014 amount 20, 966.00 ID is NF2202746149512.

I cancelled this Ticket through MakeMyTrip Itself on 22 Dec Refund ID Refund Amount 17116 generated and Status appearing as Refund Sent To Bank Since the day it is cancelled.

From That day till today after calling to Customer Care # of times with average waiting time 10 mins each, and getting a status a we are escalating this Issue you will get a response back from us in 4/6 Working days which is never received.

There is Complaint Raised and Escalated to Highest level of Escalation which is completely ignored and I have not received even a single response from the MakeMyTrip on this, Which a completely useless and misleading interface provided to users.

My sincere suggestion to to all travelers please avoid using MakeMyTrip completely, since its very painful to get the Refund for Cancelled tickets and since such booking / cancellation done from MakeMyTrip are never entertained from Airlines.

Regards,
Pallavi

MakeMyTrip

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • MakeMyTrip Customer Care's Response, Mar 17, 2015

    Dear Pallavi,

    We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

    In reference to your complaint, we have validated your case with our concerned team and found that refund for INR 17116.00 has been initiated from our end on 12-Mar-15 with RRN#[protected] and same should reflect in your account as per your bank processing cycle. We thank you for contacting us.

    Assuring you best of our services.

    Team-MakeMyTrip Care

Pa
Feb 12, 2015

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