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Makemytrip / unauthorised cancellation of tickets

1 India Review updated:

I have booked air tickets for 4 persons (self, my wife and my parents) to go to Tirupati from Vizag. All the tickets were confirmed and fare collected by Makemytrip. To my surprise when we check-in on 20/04/08 at Vizag Airport, Deccan Airways informed that the booking is there for only for 3 persons. On further check by airlines, based on the printout I have, they found that my mother's booking has been cancelled by someone from Makemytrip. I called Makemytrip Delhi; after a lot of time to get thro'' the (useless) interactive voice system, I got their representative ( MrMicheal) who is of no help except keeping me for 45 minutes on telephone for giving some excuse that two names found same hence one seat was cancelled. They did even check with me before doing this not informed me. This is the height if stupidity ( my mother's name is Lakshmi and my wife's name is Vijaya Lakshmi hence one get cancelled ?????) and I had to drop my wife as the flight was full and could not buy a ticket even to get a seat for her. As this being a family pilgrimage trip, traveling with old parents, I had to do this. This had created lot of rift and misunderstanding which I am suffering due to the fault of Makemytrip who are irresponsible & callous. Beware of these people. On top this there is no communication from these characters and my 4th ticket airfare is still not returned.( which of-course does no patch-up what these people have done to me).

It’s a night mare and think a while when you deal with Makemytrip. I do not how and why these people are allowed to do business and how I redress my anguish.

AUMRAO

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Comments

  • Ma
      31st of Oct, 2009
    0 Votes

    I'm also facing similar problem.

    Does anybody has got the emailID of MANAGERS/CEO other high level guys?

    This is just irresponsible.

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