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[Resolved] Makemytrip / giving wrong information and misguiding travelers

1 India
Contact information:

Hi,

I booked a ticket from Delhi to Bangalore for 1st March (for same day as it was an emergency) through the website of makemytrip.com. I wanted to reach there soon so I checked the flight status. In results the website www.makemytrip.com showed us the earliest flight at 18:00 hrs. which was convinent to us. But when I completed the process including the payment it showed me flight timing at 21:20 hrs. I was totally shocked and worried by seeing the timings because 1. I was in really in hurry and 2. It was already paid. So I decided to call up to Makemytrip and the customer care told me that "I really apologies for the inconvinence but this was due to some technical default on the website" then I said ok then kindly reschedule my flight at an earlier timing then they said it can surely be done but you on the respective airlines can do this and when I asked for cancellation they asked me to pay a charge of rs. 1000 for it while this all was done from there (makemytrip) backend. This is not all I had to face a lot of trouble even after paying 1000 rs. due to there fault.

My concern here is not those 1000 rs. but my concern is are they making fool of us who believe such companies and book tickets online. Imagine if they get 1000 queries in a day and if they do same thing with any 10 customers and charge rs. 1000 on each then I am sure makemytrip can easily earn 30, 000 rs. in a month. Just by fooling its customers. Is there any way to stop it and get my 1000 rs. refund?

Also whosoever is coming through this complaint I would recommend not to use any service provided by Makemytrip.com as they maybe fooling you and earning lots of thousands from you.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • MakeMyTrip Customer Care's Response, Mar 01, 2010

    Dear Divya Jain,

    With reference to your post, kindly share your MakeMyTrip Booking ID so we can retrieve details of your reservation and booking history. You may email the same to triphelp@makemytrip.

    Regards,

    Devika Khosla

    MakeMyTrip Care

  • MakeMyTrip Customer Care's Response, Mar 22, 2010

    Reminder:

    Dear Divya Jain,

    With reference to your post, kindly share your MakeMyTrip Booking ID so we can retrieve details of your reservation and booking history. You may email the same to triphelp@makemytrip.

    Regards,

    Devika Khosla

    MakeMyTrip Care

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