Mahindra Scorpio / Dissatisfaction with my new scorpio
TO WHOM IT MAY CONCERN
This mail is with regard to the Car we had purchased on 11th April 2013 at (INDIA GARAGE, # 63, St. Mark’s Road, Bangalore 560 001. Phone: +91-80-[protected]/ mail: firstname.lastname@example.org)
Car : Scorpio VLX 4WD
Car Regn. Number : KA 53 MA 5515/ Chassis No. D2C38365/ Engine No. MXD4C15694
Just after 3 weeks from the date of purchasal(11.04.2013), me along with my family of 7 members had been to Kodaikanal, Tamil Nadu in the car, as it was a night journey in the hill station, my car got broke down in the hills suddenly, we stood helpless in the place, there happened to be a traffic jam just because of my car, unaware of what was the problem, i was panicked very much and my car was struggling to PULL just seven people in it while all the other vehicles around me were carrying its passengers easily, we some how managed to reach a shop nearby and parked it in the place for the night and rented a vehicle to reach our destination, the next morning I had to go back to the same place to take back my car and managed to travel the places with the same problem occurring again and again. At one point of time on a steep surface I faced a bitter experience with my family in the car and we all had to put our lives on the risk or else the car along with my family would have rolled down from the Hill, Please explain me why should I have a car like this when we all had to put our lives on the risk after spending so much of money for owning it.
We had contacted a service technician with reference from a Sales consultant named HarishHaran(Ph: [protected]) from India Garage, the technician told that it must be a problem with the clutch and disconnected the call, when we tried to contact him again he never picked up the call. After reaching Bangalore HarishHaran suggested me to meet Mr. Ramdass((Ph: [protected])Service Manager at Mahindra & Mahindra service center), they had taken my car for a Test drive to Nandihills(Near by Bangalore City) as it was a similar Hill Station just like Kodaikanal, the technician who drove the car had faced the same problem just like us and told that there is a problem with the clutch and has to be replaced. My car is still in Mahindra & Mahindra service center.
i was really unhappy to hear that my car’s clutch has to be replaced within 1000 kms. Please explain me, does your products last only for 1000 kms, is this what your product’s quality is? Even after the problems are fixed in my car, I am not in a mentality to drive the same car again, as it is registered in our family members minds the same problem might occur in the future again. You have delivered me a defected car, Hence requesting you all to Please refund the cash i had paid for the car or provide me a new car with all parts in good condition.
my friends & relatives had suggested me to take the issue to Consumer Court, but when we approached Mr. Venkatesh murthy C.K. Sales Manager(Ph: [protected]) at India Garage, he had suggested me to send this mail to you, that’s why I am sending this mail to you, believing that it would reach to you and you would help me out with this.
Looking forward for a positive response as early as possible from you.
Thanks for Time..
#362/1, 2nd Cross,
Lal Bahadur Nagar,
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