Mac Cosmetics
Reviews and Complaints

I also experienced rude female sales ladies. All I asked for was a lid to replace mine on my lipstick that was so loose, it keeps falling off. She said she didn't have any and to just put some tape around it to help it stay on. I would think there would be some sort of better customers service. That is basically a defective product. I get no response from anyone when I write them. Horrible Company!

I went in to buy my daughter powder they was stood around chatting didn't have the colour she needed the assistant said its in stock room carnt go get it 2 many on lunch even thou they was 4 staff and stood around talking ! Won't be going there Again!

Hi, We have received fake MAC products in MAC showroom Bangalore India.

Really surprised how Fake products selling by MAC.

Hi, We have received fake MAC products in Mac show room Forum mall Bangalore. We have totally bought 5 products out of only 2 is original.
Guys please check the code before buying it. but really surprised how fake brand will sell in MAC showroom?

I walked into Mac cosmetics this morning in hopes of buying a new foundation. I avoid Mac stores because every time I go in the employees are extremely rude to me and act as if they are above everyone else. Which is a shame because I do like Mac cosmetics, sometimes I even avoid the Mac store and go to the Bay because they treat the customers a bit better there. Anyways, I saw that no one was in Mac so I headed into the store. There were 3 employees just standing at the counter. No one greeted me but they all stared at me. I continued over to the foundation section trying to find the foundation I wanted to get. The employees continued to watch me as if I might pocket something. Once I finally found my foundation and picked up the shade that looked closest to my skin tone, one of the employees walked over. She asked if I needed help which may have been helpful 15 minutes ago but I felt uncomfortable and asked if I picked the right shade. I am usually an NC or NW15 or even NW10 so for Matchmaster I believed I would be a 1.0. She picked up the 2.0 and the 1.5 and my face turned bright orange as soon as she put it on me. Not to mention she asked if I was wearing foundation and I said yes and she was too lazy to remove it and put it over top of my foundation. My face looked extremely orange so I said that it may be a little bit too orange for me in a polite way and she snapped back “I told you to wait until it matches you skin tone. Be patient.” I know that the matchmaster does match to your shade but when you apply 2 shades darker than someone needs .. it's not going to match. Anyways the foundations were both way too dark, so she applied the 1 as my suggestion on the other half of my face. It looked better so I said I would take it. My face now had a shade 2 and a shade 1 on both sides, I looked like I had a line down my face seperating it. I sat in the makeup chair waiting for her to fix it as other stores usually do so that you can continue shopping around the mall. She looked at me in a snobby way waiting for me to get up, then she told me I should really wipe my face off and handed me a makeup remover cloth . I had done my eyebrows that morning and was planning on shopping for the day and didn’t want to walk around the mall without makeup on especially considering I get red splotched from makeupremover clothes because of my sensitive skin. She was staring to get fusturated and brought my stuff to the counter to check me out, leaving me behind still sitting in the chair. I did not use the clothe on my face and left with half m face looking natural and the other half looking organe. I felt like an idiot with people staring at me and laughing in the mall. I thought about going to the bathroom and redoing my makeup but I ended up just leaving. When you pay $50 for a foundation and are a loyal customer you should be treated better and the employees should really make you feel comfortable. The employee who helped me also had awful makeup on. Her foundation looked extremely cake and smelt funny, she also had false eyelashes applied crooked, and kept trying to fix them. She seemed very coincided and treated me like I shouldn't have even entered the store. The entire time she made me feel like I was bothering her. She also stared at herself in the mirror rather than seeing if my makeup even matched me. I was very upset with her behaviour she doesn't deserve to work at Mac and unfortunately I've heard many people with similar complaints about Mac workers.

I had the worst and rude experience too.Since I am an Asian.The sales rep were just correcting my pronunciation rather than asking what I want.I some how managed to take on e lipstick and got an impression I am taking it for free. I also mailed to their customer service about my experience.They never responded to me.It sucks..

Do yall.. Know what Chemical is in the make up? It causes large red bumps under my eyes and face? i read that your eyes had swollen too. The foundation always make my nose run and my eyes water, anybody else?
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Mac has to be the worst cosmetic company to work for. I have been off and on with them for years, but I swear I won't go back. They put on this fake image that they r so politically correct, when it is the total the other way around. They want you to dress and do ur makeup like u are going to a punk rock concert, and you can't be to kind to customers. The management are a bunch of single gay men, or miserable single woman. Who don't like u if ur a mom with a life outside of them. I'm done!

I made an appointment for a make-up lesson and paid in advance. I was then told that actually I would only be receiving an application, which was not what i had asked for or originally paid for. I was then told that my deposit was non-refundable so effectively I had paid over the odds to have 'professional' make-up applied for a Monday afternoon, the only available time. On the upside my voucher was redeemable on their products. Now I am left with make-up I neither need, want or even know how to use because of the ineptitude of their sales assistants. In future I'll definitely stick with NARS!

Oh you think they are bad in customer service? I worked for one in Canada, Winnipeg. The qualifications to staying employed there seems to be: be awkward, smoker, fully tattooed excessively pierced and horribly dressed, not to mention wearable up like its Halloween. I completely understand your concern about management. We had an orientation and training seminar and this gay man lead it, he touches me inappropriatly, he made me uncomfortable the way he squealed and acted child like. Not toe room the fact that they hiered me in the beginning only to fire me hours later because one of their employees did not like me, and when I threatened to litigate they hiered me again only to fire me in an open office while other staff listened because I did not go back to that seminar that the gay man lead not only because he made me uncomfortable but also because I had swollen eyes do to an allergic reaction to the eye shadow we had been tested. That's Mac. They put on this logo of world piece but on a micro level they are terrible at customer service and they ethically corrupt.

This was happened in our Boarding house at Talon Tres, Goldengate, las pinas, one time two of my boardmates, Grace Ronquillo and Danvin Evangelista, when they were already leave the boarding house they took our laptop and digital camera in my room, i already reprted this to the police and barangay, pls. help us to locate them, and still they me money. They were also my Facebook friend before but they removed their account also changed their cellphone number, I want to give them notice from barangay, We have witness to prove they were in a hurry that time, someone has seen them, during daytime, only two of them stays at the house, the rest at work. Please help us, report them at the barangay office Talon Tres las pinas. I will attached here the Downloaded picture of the Guy.
May konting reward po kung sino makakapagsabi kung saan sila nakatira, salamat!

Saturday June 24th Your freelance employee always has an attitude. Is intimidating not gracious when I shop at your location in Boca Raton

Three lip pencils were purchased within the past couple months at a Target store in the Ulta section. They are without a doubt the worst lip pencils I have ever used and do not line the lips at all. For the very expensive price, these pencils are not worth a plug nickel. I would never recommend them to anyone.

What is the point in advertising or having a product that you sell but you never have stock in store or online

Sold expired products online. Received a blush with 2016 manufacturing date. Communicated with cs june 8 but they still have to reply because they are still 'investigating' the situation. It's june 14 now.

Thought this was an isolated case. Lipstick received from belk - also a mac product - is also expired! 2015 manufacturing date!